I Have Been Bonus Banned From Tropica ?

[GGW Laurie]

I won a couple of times at Tropica on No Deposits and for a moment thought i was banned from the casinoI guess what i want to know is why do these casinos send you these ND promos and then if you happen to win, turn on you, im now bonus banned and anyone who knows how i play its rare i use a bonus. I guess im a banned - non bonus user Check out this transcript, its almost funny except i just hate being labled bonus banned

Craig: May I have your Login name and email address please?
laurie: lauriejim
laurie: lauriexxxxxxxxxxxxxxxxxxxx
Craig: One moment please.
laurie: sure np
Craig: May I ask for which casino this is?
laurie: tropica
Craig: Unfortunately, the casinos security system has flagged your account and you are not eligible for promotions. You may still play for Fun or for Real without promotions. Craig: sorry I saw the info wrong
Craig: you have closed your account by having the password wrong 3 time
Craig: do you want me to change it
Craig: or do you want to try again
laurie: excuse me, i was just logged in
laurie: im not understanding this right i guess
laurie: so i have ben flagged as a bad player
laurie: are we talking about me or someone elses account lol
laurie: ive never been banned at any casino for anything least all bonuses
Craig: you are banned at the moment
laurie: for what?
Craig: you logged in 3 times and it whent wrong
Craig: but you are logged in at the moment ?laurie: for winning on 2 no deposits and then depositing 25.00 to recieve the winnings?
laurie: yes im logged in
laurie: i have had the same password always
laurie: you have to be talking about someone elses account
Craig: One moment please.
laurie: sure np
Craig: I am sorry to inform you but the casino reserves the right to deny promotions to anyone, without disclosing the reason why. laurie: i would like this straightened out as im not a bonus abuser nor do i have any chargebacks
laurie: im a good honest player
laurie: so tell me again, why im banned?
laurie: is it from the casino in general
laurie: or just bonuses
Craig: no just the bonusa
laurie: would this be for winning on 2 no deposits?
laurie: I dont use them but still i think its unfair to put me in that light
laurie: as a bonus abuser
laurie: you all gave me those nd bonuses
laurie: i didnt ask for them
Craig: I'm sorry what can I help you with
laurie: so if i wanted to deposit 500.00 right now, you couldnt offer me a bonus?
Craig: I will be right with you.
Craig: I do not see any cash outs
Craig: so i'm very sorry
Craig: an no
Craig: if you want to deposit
Craig: 500
Craig: just do it without a promotion
Craig: then you will have no restrictions or max cashout
Craig: much better right
laurie: true
Craig: Is there anything else I can help you with?
laurie: and to tell you the truth i would never deposit 50.00 antwhere at one time, just wanted to see what you would say
laurie: so lets get this straight, im not banned from the casino
laurie: i can deposit
laurie: i have no issues with passwords
laurie: just want to make sure we both are on the same page
Craig: yes we are Craig: you not banned
Craig: but you can not get bonuses
Craig: that is all
laurie: my account is in good standing, correct?
laurie: i have no bad accounts anywhere
laurie: this is why i wanted the answers
laurie: good
Craig: have a nice day
laurie: well thank you craig for helping me as i will not be flagged lol by a casino, its not my style
laurie: you too bye bye
Craig: Thank you for using Live Support. Should you have any future questions, please contact us again.

[pinkfloyd]

wow that sucks lj

so in other words they want you to lose your free chip and get angry and deposit to try and get it back

but dont you dare win on the gift we give you


i wouldnt give a casino like that my email , let alone a deposit

[Nifty29]

Welcome to the club LJ.

It sucks, but just about every Rival has signed up to the 'Players Rival dont like' shared database in the past week or so.

I was banned from 5 seperate casinos in one day - and I hardly claimed a bonus at any of them.....it was based on my play at OTHER Rival casinos, which is just plain wrong IMO.

[gloria460]

I currently have no rivals on my computer at the moment. After reading what Pina said about white labels and the sharing of information I don't like it or need it. If you look at the bonuses they're giving out lately most of them come with a max cashout.

If seems it doesn't matter if you take one bonus of twenty you're banned if you win. I've never had that problem and I'm getting out while the gettings good.

[chuchu59]

I won once from the free chips given so maybe I am not bonus banned yet. If they are reading this, let them hear that I wont be depositing if this is the way they conduct things. Laurie, a bonus abuser? I thought April Fool's Day had arrived.

[winbig]

Just play at the Rivals that don't automatically ban you for winning on a bonus...

Vegas Regal is one. I won on 2 ND chips back to back before making my verification deposit, and I still have access to all of their promotions...

[missmichelle]

There's getting to be more and more of us in this club. I don't mind not being able to get the promotions. I do have a problem with the way they make you feel. When they pull these stunts I feel as though I am being labeled a cheater and that is what I have a problem with.

Sorry this happened to you but just move on to one that appreciates your business. Now go Win Big!

Michelle

[bryand]

Tropica uninstalled

[clj7221]

Don't blame Tropica so fast. Customer service doesn't know what is really going on. I had the same issue 3 weeks ago. I was bonus banned and I mailed the Tropica Rep in here. He said he never bonus banned me and does not know why it happened. He unblocked me then the next day, I was banned again. He looked in to why this is happening and he found out that Rival is doing this not Tropica. He unlocked me then happened again the next day. He had to get in touch with the Rival office to stop adding me to the bonus ban list for his Casino. He got it corrected and never happened again, so mail the Rep. I'm sure this is whats going on.

[BingoT]

Hey Laurie (Happy Birthday)
It shows you are not banned yet.
I can look into this for you if you wish.
Thanks
Tom
All Rival casino's must fix all this ban crap asap for all.
Have a great birthday & win big in all them casino's

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2010-01-18 United States USD OK