mstrike1978 VS Club World Casino ($46,034.44)

[mstrike1978]

I am having the worst day of my life. This morning, Club World Casino confiscated all of my winnings, even my DEPOSIT! Read below... I need some serious help help people... The worst part is, I only played a few hands of blackjack...

Please wait for a site operator to respond.

You are now chatting with 'Jaye'

Jaye: Hello, how are you today?

Michael Strike: Ok, I need help please.

Jaye: ok, i haved checked your account.

Michael Strike: Why does my balance read zero? I had $46000.

Jaye: The management have removed the winnings as Blackjack was played, and you claimed a SLOTS only bonus.

Jaye: All bonuses carry a wagering requirement that is to be completed on a specific selection of games. Any wagers made on games that are excluded from the wagering requirement before the wagering requirement is completed will result in the bonus and any winnings being void. The player must be aware of and accept these terms and conditions before playing the bonus.

Michael Strike: They can keep any blackjack winnings.

Michael Strike: But I made 46000 on slot machines.

Jaye: When you claim a bonus, you have to meet the playthrough on the games allowed only,

Jaye: as you played blackjack and won, you then used these winnings to play slots, unfortunately this has voided the win

Michael Strike: I need to speak with a supervisor please....

Michael Strike: I did not see anything that said that and we are talking about a lot of money.

Jaye: unfortunately there is not one available at the moment, if you can email in i will forward the email to management for you.

Jaye: But the bonus terms were broken

Jaye: and it is the players responibility to read the terms

Michael Strike: Where is the link for the terms please?

Jaye: http://terms.clubworldcasinos.com/?Curr=USD

Michael Strike: Where is the part you are referring to please.

Jaye: scroll down to bonus terms

Jaye: it is the 6th term

Michael Strike: It says any winning made on games that are excluded from the wagering requirement will be void, which means worst case scenario, I fofeited any money from blackjack,.

Jaye: Any wagers made on games that are excluded from the wagering requirement before the wagering requirement is completed will result in the bonus and any winnings being void.

Jaye: any winnings

Michael Strike: WHen can I speak to a supervisor.

Jaye: an email today would be great, or this time tomorrow the supervisor will be in.

Michael Strike: So this is because I played a hand of blackjack that you are saying $46,000 is forfeit?

Michael Strike: This is amazingly ridiculous, Im sorry.

Jaye: These are the terms of the bonus you claimed, any wagering made on games excluded, results in voided winnings.

Jaye: The decision has been made by management.

Michael Strike: What was the balance that they forfeited please?>

Jaye: $46,034.44

Michael Strike: Who do I email please?

Jaye: support@clubworldcasinos.com

Jaye: please put in the subject line FAO: management

Jaye: i will make sure it gets forwarded for you

Michael Strike: THank you for your help, I will do that... I have a feeling this is going to be a long difficult struggle.

Jaye: your welcome

[Casinomeister]

Hi Michael - did you play blackjack first - and then play slots with the winnings? How much BJ did you play?

And if this is the case, why did you play BJ with a slots bonus?

[mstrike1978]

No, I played the slots first... I didnt realize I wasnt past my wagering requirement limit yet.... This is a fantastic failure of epic proportions... I played a few hands, not much. I won all my money in the slot machines.

The blackjack didnt even count towards my wagering requirement for the bonus!

[chuchu59]

Strictly speaking, if this is a slots only bonus you should not play any other game before completing wagering requirements. That said, the casino should also take a hard look at whether the player in question had purposely decided to use the whole bonus to increase his/her bankroll before playing slots and grinding out wagering requirements.

As for the suggestion by Michael that only the BJ winnings be removed I beg to differ. If a sizable amount was won on BJ the bankroll would have increased and bigger bets would have been made on the slots resulting in greater winnings as in this case. However, if say only a couple of BJ bets say only @$5 per bet this makes no big difference to Michael's pattern of betting and can be regarded as taking a break from slot play with no real intention to profit from table games.

[winbig]

imo, CWC should pay the player all of the winnings (minus anything won from blackjack) if blackjack was played after winning all of the money from slots...

If you built up your balance by playing BJ first (or at any time before winning this massive amount) then by all means they're doing the right thing. eg:

started out playing slots
balance got low, so go play blackjack
win some more money playing blackjack
go back to slots and win a ton of money

etc


side note: I thought you could see how much playthrough you still had in the cashier's section? I know hindsight is 20/20, but you should have checked first.

[mstrike1978]

Guys, the balance came from a $15 pull on seven and stripes. $50,000. I HIT THE JACKPOT.... And then they took it all away.

[Pulver]

If you played BJ on the very first hands to get a big balance to play the slot machines, I could understand CW's decision, but if you played lots and lots of slots first, and then just played some hands of BJ without thinking, CW's decision is utterly ridicilous, IMO.

[chuchu59]

No, I played the slots first... I didnt realize I wasnt past my wagering requirement limit yet.... This is a fantastic failure of epic proportions... I played a few hands, not much. I won all my money in the slot machines.

The blackjack didnt even count towards my wagering requirement for the bonus!

Hmm,

So I assume you didnt go to the cashier to have a look at the playthrough counter. However, you now say that you realsie that BJ play didnt count towards WRs.

We can also ask CW as to when you played those hands of BJ. Was it near the end of your WRs which would lend credence to your claim that you thought WRs were met.

[mstrike1978]

Guys... Honestly... I am not really sure. I am new to online gaming. I DID play Blackjack... After I won $50,000 I even played a few $100 hands. I only deposited $150 from my credit card, as far as I remember, I went straight to the slots. I'm 90% sure... All I know is that I feel very, very cheated.

[uungy]

And if this is the case, why did you play BJ with a slots bonus?

It is possible for a player to make a mistake.

The fact is the terms clearly state " winnings" from the wagers will be void. It makes absolutely no difference when blackjack was played.