My bad expirience with Rialtocasino

[jod5413]

Hi guys, I said I'd like to work it out privately with the player because his account is private and I'm sure he won't want his account information on the internet. I'm sure you all respect that.

Announcing it publicly, once resolved, is standard practice so that we clear up these issues.

I'm a newly signed up member of CM, but the casino isn't new - its over 3 years old

There have only been three complaints in 3 years of running and The one documented at the top of this thread was resolved. Bencuri's, well I actually don't know the full history on that (before my time) and now I'm here trying to resolve this.

CR clipjoints are notorious in the industry and I don't think we display characteristics of such a place. As I've said, we haven't actually been known for player problems. We have good investors to back up our business and we have literally only had these few complaints which I'm here now, trying to resolve.

In the interest of keeping things constructive and positive, I'd like the benefit of the doubt here so that I can help the player out instead of having to come in and do the mandatory "reputation cleanup" while this thread gets de-railed.

It's the player that is important and I'm here to help him/her out.

Currently waiting on PM from player.

Benefit of the doubt. OK, I will watch and see. Good Luck, Carlo.S. I really like it when reps make things "right" for the player. We all will watch and see, yes?

[Nifty29]

I'd like the benefit of the doubt here so that I can help the player out instead of having to come in and do the mandatory "reputation cleanup" while this thread gets de-railed.

What's this mandatory clean up thing?

Do you know this from years of experience at Casinomeister? Or from handling the other 2 complaints you've ever had (sorry but that's bs even the best operators have more complaints than that).

De-rail? Where did anyone de-rail?

IMO you are showing a lack of respect for the membership with these comments.

[Rialto Rep]

Hi Nifty

I am certain Carlo did not mean any disrespect to any member of the forum and was just trying to solve a players problem before it got out of hand.
The player himself has not responded to any PM's so we are none the wiser if this has been resolved, the CS team has not heard anything either.
Carlo was being very truthful when he said we have had only 3 complaints regarding this promotion and we have been running it on quite a few sites for a long time.

As far as derailing the thread, I am not sure what other interpretation of this there can be. Carlo came on the forum to try and resolve this issue and all of a sudden there were posts made that we were a clipjoint and that we were inventing the complaint and then we would resolve it presumably to attain some credibility. This does sound off topic and derisory.

I just hope the player was attended to and there will be no more complaints.

Thanks

David

[vinylweatherman]

Hi Nifty

I am certain Carlo did not mean any disrespect to any member of the forum and was just trying to solve a players problem before it got out of hand.
The player himself has not responded to any PM's so we are none the wiser if this has been resolved, the CS team has not heard anything either.
Carlo was being very truthful when he said we have had only 3 complaints regarding this promotion and we have been running it on quite a few sites for a long time.

As far as derailing the thread, I am not sure what other interpretation of this there can be. Carlo came on the forum to try and resolve this issue and all of a sudden there were posts made that we were a clipjoint and that we were inventing the complaint and then we would resolve it presumably to attain some credibility. This does sound off topic and derisory.

I just hope the player was attended to and there will be no more complaints.

Thanks

David

Rubbish!

You have had only THREE complaints, including this one, so all you have to do is check these THREE complaints to see whether they have all been resolved. You can then directly email each of these THREE players to ask for confirmation that they are satisfied with the outcome.

The players' tale was very specific, and on the information given, you should be able to check the play records of each of the three complainants and see which one of them met the terms, stopped playing, and contacted CS when their balance was $57.

Of course, if you had three HUNDRED complaints, the task would be much harder, if not impossible, but as you said, you had only THREE.

[Rialto Rep]

I know its hard to believe but that is the truth, 3 complaints and 2 resolved completely.
We are very sure that the most recent one has been resolved due to the amount in question but have not had confirmation from the player by email or PM so I cannot 100% say it has been resolved.

We run a tight ship with professional and courteous responses to our players and do our best to nip any potential issues in the bud to resolve them before they are publicized elsewhere so this complaint is isolated and unusual for us.

Thanks

David

[lottethedog]

carlo cant respond right now as he is busy selling your email address

[vinylweatherman]

carlo cant respond right now as he is busy selling your email address

Your evidence being.....................

[jod5413]

carlo cant respond right now as he is busy selling your email address

There is no evidence, Vinyl. Just someone being stupid, and not the least bit funny.

[sirjk]

Hi SirJK,

I'd be happy to try and help mediate here. I'm fully aware that not everyone is happy when they claim a bonus and are unaware that there are terms and conditions attached to it.

If I am right, assuming you are the same player, I believe that we offered to refund your deposit that you made.

If you'd like to confirm your player ID and email to me in a private message I'd be happy to private resolve this with you and then publicly announce the resolution. Also, in the PM, if you can send me the website where you were made aware of the Rialto Casino offer I can certainly do my best to look into any dubious claims about the bonus.

Apologies for any inconvenience. I'm patiently waiting for more information to help you out.

Hi,

Just to reply that this was finally resolved by a different staff but very inconvenient.