DaVinci's Gold

[snoddy]

From the beginning.
I played at Davinci`s Gold on Sat 14th. Deposited $65, neteller, with a 200% bonus - no withdrawal limits.
Was very fortunate - met the playthrough and finished with a balance of $3000.
I then attempted to cashout it all out. It would not let me. I contacted support who informed me there is a daily limit on cashouts due to my class - currently 500/day. So for the last 4 days I have cashed out 2000. So today I tried to take out another 500 but I cannot - a message comes up stating due to current withdrawal limits neteller is unavailable. I contacted support but they could not help - they state management are dealing with this. I asked for a telephone number and the managers name - but support stated they were only available by email - no name. I have already emailed them last Sunday - no response.
So I still have a balance of $1000 and I cannot withdraw it.
I have had this account with this casino for years - have had withdrawals before. I was bonus banned , indeed they locked my account for a while. They reopened it a couple of weeks ago.
The other 4 withdrawals are processing.
I am very worried now and VERY p-----d off.
They also offered me a free $20 chip yesterday - I did not use it - how could I with a 1000 balance. Imagine the shit if I had.
I shall send them another email this morning.
Does anyone know who I can contact to help

Regards

Snoddy

[clj7221]

From the beginning.
I played at Davinci`s Gold on Sat 14th. Deposited $65, neteller, with a 200% bonus - no withdrawal limits.
Was very fortunate - met the playthrough and finished with a balance of $3000.
I then attempted to cashout it all out. It would not let me. I contacted support who informed me there is a daily limit on cashouts due to my class - currently 500/day. So for the last 4 days I have cashed out 2000. So today I tried to take out another 500 but I cannot - a message comes up stating due to current withdrawal limits neteller is unavailable. I contacted support but they could not help - they state management are dealing with this. I asked for a telephone number and the managers name - but support stated they were only available by email - no name. I have already emailed them last Sunday - no response.
So I still have a balance of $1000 and I cannot withdraw it.
I have had this account with this casino for years - have had withdrawals before. I was bonus banned , indeed they locked my account for a while. They reopened it a couple of weeks ago.
The other 4 withdrawals are processing.
I am very worried now and VERY p-----d off.
They also offered me a free $20 chip yesterday - I did not use it - how could I with a 1000 balance. Imagine the shit if I had.
I shall send them another email this morning.
Does anyone know who I can contact to help

Regards

Snoddy

Sorry for what you have to go through. The last I heard Rival allows only 2000 a week cashouts. I am pretty sure I have cashed out 2000 in one day and if it were more, I would have to wait a week to cashout the extra 1000. I have no idea why this Rival does it 500 a day. Honestly, I never cared for this Rival and stopped playing it along time ago.

[eu_lowroller]

Rival allows only 2000 a week cashouts.

Normally 2,000 per day and 4,000 per week, except sloto with 5,000 a week, as i remember, but every rival casino have his own terms, like with the long payout time

[zap987]

The 500/day is something in their system when you get bonus banned. Had exactly the same happen at this is vegas a long time ago. Probably it is because to the casino they equal winning on a bonus with fraud and want to get rid of you.

[clj7221]

Normally 2,000 per day and 4,000 per week, except sloto with 5,000 a week, as i remember, but every rival casino have his own terms, like with the long payout time

Thanks, By the way, did you get you cashout yet from Tradition?

[NASHVEGAS]

Accredit all these wonderful casinos

[snoddy]

Thanks, By the way, did you get you cashout yet from Tradition?

Hi
Yes - received the cashout, total 8 days.
They have given me some excellent bonus`s as well. I will deposit there again - have done so already.

Still no feedback from DaVinci`s

Snoddy

[eu_lowroller]

Thanks, By the way, did you get you cashout yet from Tradition?

@snoddy, i think, he had quoted me

however, as i've written 2 days ago in the tradition thread, i've got my withdrawal monday night

Btw. i tried Simon Says and claimed all 3 bonuses in a row, ebcause after the 3rd i should get a VIP, at least it was written on this bonus, but since this last bonus i'm now so VIP, that i have not any promotion in my cashoer since 2 days, although i've made even a deposit without any bonus and could never cash out any cent *lol*

If that's what they call a VIP, then i'll be better a non-VIP there

[snoddy]

Thanks for the feedback everyone - which is more than I have had from DaVincis.
I feel more reassured that I will eventually get the payouts. Looks like I will have to wait until next week.
Its been an astonishing run of wins at various Rival casino`s this past 2 weeks. All due to some remarkable single win`s such as a $2034 from a $1.40 spin on Psychedelic Sixties. Also at Tropica I had a single £840 win from £1 on Cosmic Quest 2. Managed to make £3500 from a total deposit of £200 overall. My wife spent quite a bit of it last Sunday shopping in Aberdeen.
I have not been bonus banned - indeed I continue to receive very good bonus`s especially from Tradition. Some of my other accounts are locked ( Vegas Regal, they refused to open it again ) but who cares I am now more than happy, apart from DaVincis.

I wish there was better communication with DaVincis - at least they could let me know whats going on.

Thanks again - I really enjoy this forum.
I shall let you know what happens with this issue as it unfolds.

Regards

Snoddy

[snoddy]

I just realised that My first 2 cashouts were on Sat/Sun from last week.
Still no feedback from the casino so I contacted live support who have stated that my limits are 1000/week. Apparantly they are trying to get this changed.
Would have saved a lot of anxiety if they had told me this before.
Support state that management are going to email very soon.

Will keep you updated

Snoddy