red flush locked account

[jaylaw74]

I have an account with red flush and got the 100% match bonus. whilst playing i was told that my account had been locked because i had another account registered with them. I was told i could carry on playing but just dont open any more accounts with them . I told them that they could take back the bonus as i was winning anyway. but was told i would be able to leave it. about an hour later I was locked out of the account again only to be told that the bonus had been taken off me plus any winnings that i had recieved using the 100% match bonus as these had now been forfieted as a result in opening another account. This left me with no account and a 0 balance. they have now reopened my account but i have lost all the money ..... can they do this.

[anniemac]

First question, and most important, do you have multiple accounts there? If so, then they can probably do whatever they want as it is clearly stated in T&C's about one account per household, computer etc. If you don't have multiple accounts, then I would give the rep here, Louise, a heads up first and let her check it out. If that doesn't help, PAB. If you think you will PAB, don't post anymore here. But check with rep first.