Bwin and Their Unhelpfulness/Lack of Logic

[big_mac]

This isn't a recent thing with them, I had a similar problem way back in 2004.
They dealt with it by simply refusing to reply, and that included the rep on here - who has logged-in within the last month, so isn't entirely MIA.

[vinylweatherman]

This isn't a recent thing with them, I had a similar problem way back in 2004.
They dealt with it by simply refusing to reply, and that included the rep on here - who has logged-in within the last month, so isn't entirely MIA.

Looks like PAB time them, they at least have a rep.

No PAB, no evidence to deport them to rogue city (or at least the "no-can-do" list, which is almost as bad).

If they become a "no-can-do", then we also KNOW the rep has been "pulled" from the function of responding to player problems, and dealing with PABs. This does not mean the account is not still being used for monitoring the forum.

Maybe casinos that officially say "no-can-do" should be told "no-can-monitor"

[Digi]

Well this is finaly resolved. Bwin REP responded to me on monday that they would look into this issue asap. Today I got an email from bwin asking me to use another new link and this one worked.


Good thing they try to resolved it but 10 days is too much to get something relatively easy fixed.

[dionne1980]

Sorry if my first post is abit of a moan, but i have had exactly the same experience as 'jackieonweb' in that i spoke to them on the phone and they told me to transfer out then in on the casino to get it credited, only for them to deny me the bonus for doing exactly what they asked me too.