Slotsoasis voids winnings - I played the wrong game

**uungy** · 28th July 2009, 09:21 AM

I used a Blackjack and VP bonus code at slotoasis, and won on Roulette. I didnt read the terms, and it was my mistake. I then went to chat and asked them the reason why my withdrawal wasnt being processed, and they explained that I played a restricted game, so the winnings are restricted. I reversed my withdrawal.

I went to the slots, and won over 40K (i dipped into the winnings I made on roulette).

Now here comes the terms

Wagering on restricted games does not count towards the fulfillment of the wagering requirements and winnings from rounds played on restricted games before meeting the wagering requirements will be removed at the time of a cash-out request.

Wagering on restricted games may void all winnings won on this promotion

The first term clearly (in my opinion) is that only from the winning rounds will be removed, nothing more, and only at cashout (doenst sound like the wins on top of that will be cancelled). The second term is really vague, and contradicts the first term altogether.

To top it all off, they have removed the winnings now from my account, and I havent even requested a cashout.

Any opinions? I know I played roullette (the winnings were all the balance I had), and I have requested them to remove only "those winning rounds" but why all of it? I think they are completely out of line.

**Casinomeister** · 28th July 2009, 09:35 AM

Have you tried to solve this problem with support or the casino reps?

**uungy** · 28th July 2009, 09:41 AM

yes, been in touch with Louise and the support via email, however they just keep saying the casino managers decision is final.

I told them NOT to remve the winnings, and they did that too!

**lots0** · 28th July 2009, 09:46 AM

Originally Posted by uungy

Any opinions? I know I played roullette (the winnings were all the balance I had), and I have requested them to remove only "those winning rounds" but why all of it? I think they are completely out of line.

Sorry but I don't agree with you.
You broke the rules, unintentional or not and rules is rules.

I do feel for you though... to lose $40k because of a simple oversight really sucks.

**uungy** · 28th July 2009, 09:53 AM

nor sure what you mean. t says that only the wins from the restricted rounds will be removed at cashout

**Casinomeister** · 28th July 2009, 10:04 AM

Originally Posted by uungy

I used a Blackjack and VP bonus code at slotoasis, and won on Roulette.

You are a savvy and VERY experienced player. What were you thinking when you played roulette?

**lots0** · 28th July 2009, 10:12 AM

It also says

Wagering on restricted games may void all winnings won on this promotion.

That is perdy clear to me... when it says "void all winnings" it kind of takes all of your argument out.

Again I'm Sorry... But that is the way I see it.

**uungy** · 28th July 2009, 10:15 AM

it was a complete mistake. i think reason was, next to the codes t says "blackjack vp and other favorite games" . i know am an idiot or not checking the terms beforehand ,but I hate o admit it, but i do make mistakes. also since it is a recurring weekend bonus,I read the terms the first time i played and didn't reread them again.

**uungy** · 28th July 2009, 10:23 AM

Originally Posted by lots0

It also says

That is perdy clear to me... when it says "void all winnings" it kind of takes all of your argument out.

Again I'm Sorry... But that is the way I see it.

yes, but you missed out the crucial part "may void your winnings" however the first term is blatantly clear. also they are a complete contradiction

**Casinomeister** · 28th July 2009, 10:34 AM

Originally Posted by uungy

it was a complete mistake. i think reason was, next to the codes t says "blackjack vp and other favorite games" . i know am an idiot or not checking the terms beforehand ,but I hate o admit it, but i do make mistakes. also since it is a recurring weekend bonus,I read the terms the first time i played and didn't reread them again.

Then why start a thread about it? You begin the thread with the air of "they stole my money" and now you're admitting you effed up? What are you doing?