Grand Mondial Misleading Bonus Email

[Mario]

Casinoshare does have white labels. It's possible that it could be because of registering for one or more of their white labels in the past that this mix-up with two accounts occured. Just a thought.

Hi Deara,

You would be surprised in how many players do have duplicate accounts which normally comes out of the wood works with offers such as these to try and reactivate them seeing that they‘ve been dormant for awhile.

Take the following in consideration as an example.

No deposit offers or Freeplay offers.

How many players don’t you think tries and registers multiple accounts in order to participate in these types of offers and take advantage of the No deposits sign-ups.

Food for thought and that is why I would like to look into this and post once I’ve done a full investigation.

Best regards

Mario

[vinylweatherman]

Hi Deara,

You would be surprised in how many players do have duplicate accounts which normally comes out of the wood works with offers such as these to try and reactivate them seeing that they‘ve been dormant for awhile.

Take the following in consideration as an example.

No deposit offers or Freeplay offers.

How many players don’t you think tries and registers multiple accounts in order to participate in these types of offers and take advantage of the No deposits sign-ups.

Food for thought and that is why I would like to look into this and post once I’ve done a full investigation.

Best regards

Mario

Probably quite a few, but why doesn't the system spot the duplicates when it is ACCIDENTAL, as implied in this case.

Where deliberate, the players would use fake and differing detail to bypass the checking, but surely when accidental, a player will use the SAME details to register the next account, which surely should be picked up straight away, rather than have the danger of the player managing to deposit and claim a bonus they should only get once for a second time.

Perhaps these free chip & free play offers were not such a good idea after all, as they present a RISK FREE opportunity for any multiple account fraudsters, far more attractive that the traditional welcome bonus where players have to deposit funds at the outset, which makes it easier for the casino to run checks on this deposit method for duplicates before granting the bonus - it shouldn't take more than a few minutes to run a list based check of an item of new information, such as Neteller account number, against all such ocurrances in other accounts.

[lauram]

Sighs these bonus emails just keep on coming. And again as I should know better I downloaded the casino. I thought with the new games out and a bonus it helps with playing these newer games. Yet live chat just seems to keep saying sorry laura will be with you in a minute. I give up. Last week with their other offer I sent back a email asking them to verify my account was able to claim this bonus. Surprise surprise they didnt even respond back to me.
Just pm the rep mario lets see if he will at least respond.

Ok so now this time it worked the problems have been solved. Wish me luck i am trying this group one more time.
thanks again mario

[Mario]

Sighs these bonus emails just keep on coming. And again as I should know better I downloaded the casino. I thought with the new games out and a bonus it helps with playing these newer games. Yet live chat just seems to keep saying sorry laura will be with you in a minute. I give up. Last week with their other offer I sent back a email asking them to verify my account was able to claim this bonus. Surprise surprise they didnt even respond back to me.
Just pm the rep mario lets see if he will at least respond.

Hi Lauram,

Do hope that we exceed your expectations.

Please note that we can confirm that you indeed do qualify for this offer and feel free to make the deposit and the bonus will be credited to your account automatically.

Reason for the extended time on this offer is due to the fact that there was a system issue that did not credit the players with their bonuses which now been resolved.

Please see promotions mailer below...

Dear XXXXX ,(VgmrXXXXXX)

-----------------------------------------------------------------------
Get 50% match bonus up to $100!

Due to a little technical difficulty with our new and improved claim centre our promotion was delayed this weekend.

However, we wouldn’t want you to miss out on the fabulous promotion, so we have extended this offer until midnight Monday July 6th, 2009
(GMT+2).

Simply follow these easy steps:

1. Claim here http://oir.grandmondial.eu/Language=en&Account=VgmrXXXX
2. Purchase.
3. Receive your bonus instantly!

It’s that easy!

Best Regards

Frank Thompson

In regards to your mailer we've confirmed and checked our mailing system but could not find any mailers from you or pertaining to the issue in question and will PM you privately to confirm that the email address is correct.

As per the chat conversion please see below:

Vera: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
[15:28:03] VgmrXXXXXX: hi
[15:28:11] VgmrXXXXXX: i was thinking of making a deposit
[15:28:14] VgmrXXXXXX: here is my problem
[15:28:23] VgmrXXXXXX: the past few times you sent me emails stating there was a bonus offer
[15:28:34] VgmrXXXXXX: and i was told not to apply for the bonus till after my deposit
[15:28:49] VgmrXXXXXX: only to find that the answer was casino can change their terms and who gets a bonus
[15:28:56] VgmrXXXXXX: so how do i find out if this bonus applies to me
[15:29:00] VgmrXXXXXX: for account
[15:29:04] VgmrXXXXX: VgmrXXXXXX
[15:30:52] Vera: One moment please while we look into the matter for you?
[15:31:15] VgmrXXXXXX: ty
[15:33:16] Vera: I will be right with you.
[15:35:16] Vera: Thank you for waiting. I'll be with you in just a moment.
[15:37:16] Vera: I'm sorry for the delay. I'll be right with you.
[15:39:16] Vera: I will be right with you.
[15:41:16] Vera: Thank you for waiting. I'll be with you in just a moment.
[15:41:54] VgmrXXXXXX: you know what its alright i have many mg casinos to play at this is taking way to long
[15:41:57] VgmrXXXXXX: have a good day.

Please note that due to the system malfunction and players not being credited by the crediting system automatically you can understand that support been inundated in players queries and live chats and most likely the reason it took so long for the agent to get back to you in this case no response.

Maybe with a bit more patients the matter would have been resolved to a satisfactory result as the agent would have logged into your account and would have clearly confirmed that you where and still are eligible for this offer as prescribed in the mailer.

Do note that you do still qualify for this offer until midnight Monday July 6th, 2009 (GMT+2).

Hope this make things a bit more clearly.

All of the best.

Mario