Casino-For-Me no pay €10250

[thelawnet]

Casino-for-me have some daily promotions, which you will find here:

http://www.casino-for-me.com/promoti...romotions.html

Their keno promotion is here:

http://www.casino-for-me.com/promoti...ney-games.html

KenoAccumulatorget up to an extra €250 EXTRA FREE added to your account

Minimum Bet €1

Target 1
Win any amount in 3 consecutive rounds.

Target 2
Win any amount in 4 consecutive rounds.

Target 3
Win any amount in 5 consecutive rounds.

Criteria
Minimum bet must be placed on KENO, a minimum of 5 numbers every round must be selected, and the wins must happen in direct sequential consecutive rounds.

Prize
– Hit Target 1 and WIN an EXTRA FREE €25
OR
– Hit Target 2 and WIN an EXTRA FREE €75
OR
– Hit Target 3 and WIN an EXTRA FREE €250

The largest WINNING prize ONLY will be paid out each time.

However, as you can see:



The clause "a minimum of 5 numbers every round must be selected," was added at some point fairly recently.

The previous terms just said

"Minimum bet must be placed on KENO, and the wins must happen one after the other."

As can be seen in this screenshot, I did achieve this:



Their excuse for nonpayment was as follows:

"I understand your concern but i will answer based on the screenshot you sent in as there is the proof you needed.

As you can see on the attachment you sent in:

on game 225, you made 4 €1 bets (rounds) and hit on 1, 3 did not hit on game 226, you made 5 €1 bets (rounds) and hit on 1, 4 did not hit on game 227, you made 1 €1 bet (round) and hit on 1 on game 228, you made 2 €1 bets (rounds) and hit on 1, 1 did not hit on game 229, you made 3 €1 bets (rounds) and hit on 1, 2 did not hit

You made 15 individual bets and hit on 5 of those bets, with 10 bets missing.

Unfortunately the 5 bets that did win were not in a row so you did not qualify for the promotion.
"

This is completely clueless - each line represents one round of keno - and I sent them an email to explain

"Per your comment:
The way Keno works is that you place a bet on each round, i.e. €1 bet on 2 rounds = 2 bets at €1.
I placed a €1 bet on 5 rounds = 5 bets at €1.

This is game 222, 223, 224, 225, and 226.

Agreed?

I won 222 and 223, lost 224, then won games 225 and 226.

I then placed a €1 bet on 3 rounds = 3 bets at €1.

This is game 227, 228, and 229.

I won all three - 227, 228, and 229.

Per your previous email

"Had you made a bet of €1 and selected 5 rounds and they all hit then you would have won, or you had made a sequence of 5 rounds that ALL hit without any losing rounds in between those wins then again you would have won, but you can see that this is not the case"

The second part of your sentence applies - I made a sequence of 5 rounds without any losing rounds in between.

I won 225, 226, 227, 228, and 229.

Could you explain to me why you think there were losing rounds in between?

The numbers are sequential, 225 through 229. And all of them won.
"


They didn't respond further, but it appears they may have eventually worked out how their own keno game operates, as they've added the clause about selecting a minimum of 5 numbers (I only selected 2), which makes the game much harder to win. Shame they haven't paid me, given that I won fair and square.

The second promotion is on video poker, and went as follows:

Going Straight – get up to an extra WHOPPING €5,000 FREE on Video Poker

Minimum Bet €1 per Spin

Start Line - Hit a STRAIGHT on any Video Poker game above

First Place – Hit a STRAIGHT on all the other 4 different video poker games

Second Place – Hit a STRAIGHT on 3 other different video poker games

Criteria – You have 100 Spins once you reach the start line hour to come first or second.

Prize - Win EXTRA FREE €500 for getting Second Place or win EXTRA FREE €5,000 for first place, which will be added to your account.

See screenshot:



The five video poker games they offer are:

Bonus Poker
Jacks or Better
Deuces Wild
Joker Poker
Tens or Better

Basically you had to get a straight on any one of those games, and then you had 100 spins to get straights on all four of the others.

This I did:








But they refused to pay me, saying I'd used wild cards and this wasn't allowed.

I told them that this was BS, I got straights, it says right in the software, if they wanted to use a different definition for straight, they needed to define it.

Anyway, I had another go the next week. I played the promotion just after midnight, casino time, on the next Thursday, and hit the 5 straights, made sure to get straights without wild cards (if they weren't going to pay me for the previous week, at least I could have another go [note that they had not changed the promotion terms on the website]) and emailed them to let them know I'd won.

When I got up in the morning, the promotion had been removed from the website, they emailed to say:

"Unfortunately you did not win on the 'Going Straight' promotion.
We have subsequently dropped this promotion as a number of customers were claiming in error.
Cheers
William
Casino Manager "

This time their excuse for non-payment was that the straights had to be dealt (pat), not held. This makes no sense - a dealt straight means nothing in video poker - if you are dealt a straight, but do not hold the cards, you don't get paid. The only thing that counts in video poker is the final hand. And besides, the terms clearly made no mention of holding cards, wild cards, or anything else. I entered to win, I succeeded, so they should pay me.

Unfortunately it appears they have not co-operated with my pitch-a-bitch either. Steer well clear:

http://www.casinomeister.com/forums/...ied-terms.html

[thelawnet]

Screenshots for my second €5000 win:

Here are the wins:

[Pinababy69]

Wow Lawnet, I'm sorry to hear that you were the victim referred to in Max's warning against Casino For Me. I guess I never envisioned you as a Keno player.

Thanks for the specifics. I know it's of little consolation, but maybe a bit of karma at work when you got your next big win at Casino.com? I hope all goes okay for you there.