Palace Group Rules Shenanigans

[chuchu59]

I can't be reading this right. Placing 2K plus bets at $1.60 a pop on a SLOT is low risk betting? Since when is playing any slot low risk? Slots are volatile, and it's quite easy to lose a bankroll of 2K plus playing $1 or higher bets per spin. I'm sorry...but that's insanity to me. So if a player can't play slots now to grind out playthrough...what exactly are they supposed to play?

I'll leave the other part to you guys to discuss....I'm still picking my jaw up off the desk.

Pina,

Whilst I do not agree playing Megaspins is low risk, it would be a quick way to meet WRs quickly and cash out whatever remains of the $2700. I believe the player wanted to cash out as soon as possible.

However, practically everyone does this if he gets a big win and wants to clear WRs so what the hell is wrong with it? Actually, the casinos sets these terms to prevent players from placing large bets with the casino's money (bonus) on even-money games and then grind out WRs. If the player had won, say $300 on a single game and then proceeded to play low-risk slots at 45c a spin that would have amounted to bonus abuse. But let's face it, the player had $2700 as a bankroll so even if he had proceeded to play other slots at $1.80 per spin he should still be able to cash out in the region of $2300-$2500 hardly the $150 that was refunded.

If the casino believes that this player should not play megaspins to clear the bonus place back the $2700 into the account and let him finish the wagering on other slots/games to clear the $150 bonus. Dont use the vague terms 'irregular betting'. They are not restricted games so no matter how haphazard his bets are they should still count.

[gingeanth89]

It's very obvious you knew what you were doing and were playing expecting to have a positive EV from the bonus.

That doesn't change the fact that the casino should pay in my opinion, if they want to stop it they should put betting limits in when a bonus is active.

Thats just it! They do have a betting limit set when the bonus is active!

[XOXOXOXOXOX]

In that case the numbers are wrong. He must have bet substantially more than £30 on the pair plus. The ante bonus is only 5-1, so that doesn't amount to all that much - not enough £2700.

If it were £60 on the pair plus, that would be £2400 win, then £40 each on ante+play, that would add up to about £2700.

But £30?

No.

OP, could you explain how you managed to win 2700 from 30 bet on this game. There are several comments in this thread but i still don't get it.

[gingeanth89]

My pleasure

But this is besides the point. Correct me if I'm wrong, you broke the term on your fourth bet, right? And then went on to grind out the wagering requirements with Megaspin. What were you thinking? You knew they would nail you for this, didn't you?

Or did you miss this term when signing up? There are number of members here who are bonus players who would surely school you on how to not raise red flags. That's what you did, and the casino nailed you. You gave the casino room to use their discretion and they did.

I understood the term about betting the majority to mean I couldnt bet like 300 or nearly that on a hand. The software enforces this by limiting your maximum bet anyway. I didnt think the limit would be re calculated after every hand and that I would be measured against the new total. The rules dont say this happens so a fair assumption I think. Also, when I won, I wanted to cash out straight away but couldnt because the banking system said that I had not played enough. I went and read the rules again and decided that slot machines was the best way to clear their requirements as they counted 100% towards the total. I played a few different games before finding one thast I could autoplay on and used that to finish up.

If the rules were clear (and fair) I wouldnt be kicking off. They are neither clear nor fair so I am.

[Casinomeister]

I understood the term about betting the majority to mean I couldnt bet like 300 or nearly that on a hand. The software enforces this by limiting your maximum bet anyway. I didnt think the limit would be re calculated after every hand and that I would be measured against the new total. The rules dont say this happens so a fair assumption I think. Also, when I won, I wanted to cash out straight away but couldnt because the banking system said that I had not played enough. I went and read the rules again and decided that slot machines was the best way to clear their requirements as they counted 100% towards the total. I played a few different games before finding one thast I could autoplay on and used that to finish up...

Okay, thanks - fair enough. I'm waiting for the casino rep to give us the casino's side of things.

[gingeanth89]

Unnecessary insinuation IMO.
.

FYI I played alone without any help from anyone else, no collaboration.

The casino limits the size of the bets you can make using their software, lists what games can and cant be played and has a play through requirement.

I bet what they allowed me to, the goal posts moved whilst I was playing (balance down, percentage of current balance up hence rule was broken), played only allowed games and met their requirement playing slot machines.

As such I dont think I broke their rules according to the spirit in which they were written and I think the casino is just creatively interpreting the rule to hold onto an amount of money which means nothing to them but loads to me.

I hope they look at this thread and realise that the amount in question is worth far far less than the amount of bad will they are generating, pay me, fix their rule so it is fair and not open to interpretation (by the casino or the player) and think twice in the future about clawing back payments which lets be honest they implied they were going to make when they offered me the extra bonus to put the money back in.

Anthony

[spearmaster]

I understood the term about betting the majority to mean I couldnt bet like 300 or nearly that on a hand. The software enforces this by limiting your maximum bet anyway. I didnt think the limit would be re calculated after every hand and that I would be measured against the new total. The rules dont say this happens so a fair assumption I think. Also, when I won, I wanted to cash out straight away but couldnt because the banking system said that I had not played enough. I went and read the rules again and decided that slot machines was the best way to clear their requirements as they counted 100% towards the total. I played a few different games before finding one thast I could autoplay on and used that to finish up.

If the rules were clear (and fair) I wouldnt be kicking off. They are neither clear nor fair so I am.

Would you mind recreating your bet history, perhaps through Playcheck? The 2700 is impossible on a single bet so something must be wrong.

[chuchu59]

Gingeath89,

I think we heard your story loud and clear. Let Bryan sort this out from now on. I would also like to hear the casino's side of the story.

[gingeanth89]

Okay, thanks - fair enough. I'm waiting for the casino rep to give us the casino's side of things.

I wont hold my breath for a response. I had to email them several times to even be told "we have returned your deposit this decision is final and no correspondence will be entered into". No explanation was given. The onus was on me to go to them to find out why they had returned my deposit. It was only when eCogra got involved that I even had a whiff of what I was supposed to have done. Not the best service in the world is it when you are expecting £2400 and get sent £150 without even an email telling you what they are doing. There are so many problems with this case it just isnt funny.

[gingeanth89]

Would you mind recreating your bet history, perhaps through Playcheck? The 2700 is impossible on a single bet so something must be wrong.

I dont know how to do that but I have a screen shot of the winningest hand and I had 60 on Pair plus and 30 on Ante.

Ant