Palace Group Rules Shenanigans

[RobWin]

LOL, I didn't think it would be necessary

The short and sweet of the matter is, it is mathematically impossible for someone who takes a bonus to avoid breaching this term if they bet everything they have left in their account - even if it's only 1 cent.

The PAB came in Friday afternoon. We had looked at the terms and conditions and understood that yes, the player had broken these. But we have been debating the issue of their fairness privately since.

I'd like to hear from the casino representative so we can have a balanced discussion. So perhaps Spear can respond to the rep's comments as soon as he has a chance to get involved.

Thanks guys for elaborating a little further on this...much appreciated..

[Pinababy69]

Only thing I can say is that maybe it's time that everyone (players, affiliates, eCOGRA, Casinomeister et. al, and so on) start taking a closer look at T&C's and refusing to accept those which are not fair, are open to interpretation, and those which are considered FU clauses and can be invoked at will.

Highlighting the difference between the Palace Group and FL T&C's as compared to 32Red's T&C's for their sign up bonus, which is only $32, btw. The amount itself is much less open to "abuse" (God, I hate that word, period) for starters.

http://www.spinpalace.com/uk/terms.asp

Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns e.g. playing of equal, zero margin bets or hedge betting, placing single bets using your entire or the majority of your account balance and bonus, all of which shall be considered irregular gaming for bonus play-through requirement purposes. Should the Casino deem that practices such as this have been utilized, the Casino reserves the right to withhold any cashins and/or confiscate all winnings.

And from the 32Red Sign Up Bonus page:

http://www.32red.com/promotions/welc...s-32-free.html

32Red welcomes players from all countries around the world (except for those prohibited. However, there are some players who wish to take undue advantage of this free chip welcome bonus offer. In the interests of fair gaming therefore, players may not place individual bets equal to or in excess of 25% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Any winnings derived from bets placed to the value of 25% or more of the bonus before wagering requirements for that bonus have been met will initiate a further wagering requirement of 100 times the amount won.

Do people see the difference? Palace Group and FL, open to interpretation. 32Red, no interpretation involved. The maximum bonus you can receive is $32and therefore the maximum bet that you can place prior to clearing WR is $8...it doesn't get any clearer than that. They must have a bunch of rocket scientists working at 32Red.

[RobWin]

Only thing I can say is that maybe it's time that everyone (players, affiliates, eCOGRA, Casinomeister et. al, and so on) start taking a closer look at T&C's and refusing to accept those which are not fair, are open to interpretation, and those which are considered FU clauses and can be invoked at will.

Highlighting the difference between the Palace Group and FL T&C's as compared to 32Red's T&C's for their sign up bonus, which is only $32, btw. The amount itself is much less open to "abuse" (God, I hate that word, period) for starters.



And from the 32Red Sign Up Bonus page:

http://www.32red.com/promotions/welc...s-32-free.html



Do people see the difference? Palace Group and FL, open to interpretation. 32Red, no interpretation involved. The maximum bonus you can receive is $32and therefore the maximum bet that you can place prior to clearing WR is $8...it doesn't get any clearer than that. They must have a bunch of rocket scientists working at 32Red.

If everyone followed 32Red's model or even 3Dice's model... well hell, we wouldn't have much to talk about on here would we..

[spiderlegz]

And when the rep comes over he could also explain this term

30. Spin Palace Casino reserves the right to pay all Progressive Jackpot winnings in US dollars.
The amount to be paid, will be determined by the US Dollar Progressive Jackpot amount on the Progressive Game played, at the time the jackpot was won.

Lets say I win a 1 million progressive and play in euros they would have the right according to their T&Cs to pay that amount (1 million) in USD. Or what does that term exactly mean?

Edit: Or have I misunderstood the term? My mother tongue is Swedish, not English, so I may have misinterpreted it.

[RobWin]

And when the rep comes over he could also explain this term

30. Spin Palace Casino reserves the right to pay all Progressive Jackpot winnings in US dollars.
The amount to be paid, will be determined by the US Dollar Progressive Jackpot amount on the Progressive Game played, at the time the jackpot was won.

Lets say I win a 1 million progressive and play in euros they would have the right according to their T&Cs to pay that amount (1 million) in USD. Or what does that term exactly mean?

I guess that term could have quite a precedence considering the current value of the $Dollar as compared to other major world currencies at the moment.

[gingeanth89]

Okay - I know you're a newbie here, but if you have an issue, we'll look at it and talk about it. I've contacted the casino rep, and hopefully they'll be making a statement about this tomorrow.

We're going to discuss this in a civilized manner. If you have come here to slag off and start a casino thrash thread, you've come to the wrong place. If you've come here to debate an issue - you're in the right place.

If you want to affect change, then you'd better chill out.

So word to the wise - I want to hear constructive comments concerning these terms and conditions. Any more trash talk and I'll cut off your access to this thread. Thank you for your understanding.

As I understood it, the casino will not enter into any discussion, eCogra say the rules are the rules end of and so did you when I tried PAB. In saying that I did go on a bit of a rant and Im sorry. Is there a sheepish emoticon?

[spearmaster]

As I understood it, the casino will not enter into any discussion, eCogra say the rules are the rules end of and so did you when I tried PAB. In saying that I did go on a bit of a rant and Im sorry. Is there a sheepish emoticon?

Is this what you're looking for?

[gingeanth89]

LOL, I didn't think it would be necessary

The short and sweet of the matter is, it is mathematically impossible for someone who takes a bonus to avoid breaching this term if they bet everything they have left in their account - even if it's only 1 cent.

Amen to that. Exactly the point I tried to make to Spin Palace themselves along with eCogra and anyone else who'd listen. I thought that the power of this logical argument would end the dispute and get me paid. Didn't.

[AussieDave]

Sorry if I'm regurgitating a previous posters comment.

I receive an email from Spin Palace asking me for ID and then another email offering me a 20% bonus on the full amount if I cancel my withdrawal with no strings.

I can recall a heap a cr#p going down over Fortune Lounge Group pulling a similar stunt on anyone who cashed in winnings.

My point is...The casino accepted the bet & obviously accepted the win otherwise the player would not have received the 20% reversal offer.

The player needs to be paid, end of story.

Cheers
T

[chuchu59]

LOL, I didn't think it would be necessary

The short and sweet of the matter is, it is mathematically impossible for someone who takes a bonus to avoid breaching this term if they bet everything they have left in their account - even if it's only 1 cent.

Spot on Spear. They must also take into account the size of the last bet relative to previous bets. If the former is of less value than the latter the terms should not be allowed to stand. Conversely, if the final bet exceeds the value of previous bets then the condition should be allowed to stand.