Palace Group Rules Shenanigans

[Jasminebed]

Firstly, a big thumbs up to Spin Palace. I thanked you once for amending your terms, and hoped that having seen the injustice of the previous terms you would pay this player.

I am a customer of Spin Palace, and my slot play violated your terms; had I been remarkably lucky, because I had gambled my last few cents on a slot. I lost (not a new phenonomyn) and it is more than conceivable you would have paid had I rallied from the last few cents bet and managed to complete the near impossible task of meeting WR when significantly down from your starting balance and betting the remainder.

The amendment of your terms in response to CM's behest stopped me from closing my account, because I felt that my play would not fall outside your terms.

But your final response by settling this matter fairly, even if if violation of the (prior) terms and conditions (which I am sure lots of players previously violated, or there would have been many more complaints), restores my faith that when I come to your casino prepared to lose, I will be treated fairly on the off-chance I win.

32Red, I know it is against protocol to share ANYTHING by private message (thanks BTW), but I am glad that the OP shared this with us...just wish you had made that a public offer so he did not violate forum policy.

Events by reputable casinos that damage the industry as a whole damage the bottom line for all casinos.

Gingeanthe, thank you for bring this to the attention of Casinomeister, Spinpalace and the player community. I am right chuffed you have your winnings! I wish you every luck on the goodwill gesture of the freechip.

Gamblers lose in the long term...casinos that do not see this are short-sighted.

SpinPalace, you remain on my desktop. Hate to delete casinos that have paid me, albeit not as much as my losses.

[Casinomeister]

I am honestly surprised that you are even willing to tackle this Bryan. I'm happy beyond belief, don't get me wrong. It's just that this is a huge task to undertake, and my hats off to you to be willing to pour the time, effort and resources into it. And thank you for listening. ...

Well, I'm going to be tackling this when I get back from my vacation

I'm glad the OP has decided to donate some of his funds to a charitable organization. Everyone wins this way.

As I mentioned before, I will be reviewing the terms and conditions of the Accredited Casinos listed at Casinomeister, and I'll be suggesting what needs to be changed for those that are vague or too subjective. This won't be happening overnight since it will require a bit of work. But in the end, it will only strengthen the Accredited List and it'll give us that level playing ground that we all seem to be seeking

Kudos for the casino management on coming through with this. Thank you Spin Palace.

[gingeanth89]

Cheers to you G (can I call ya G )!!! Here's the linky for you, many worthwhile charities on the list:

http://www.casinomeister.com/donate.php

Cant find one with a neteller payment option, does anyone know one that does?

[Casinomeister]

Cant find one with a neteller payment option, does anyone know one that does?

You won't find one unless you use your Neteller Mastercard to do it.

[liquuid_fusion]

Gingeanth, you can activate a virtual neteller mastercard on the website. It's free (I think), only takes a minute and gives you a new card number for each transaction you want to make. You can use that to donate straight from your account.

[RobWin]

Thought this needed a little better exposure, 32Red What else can be said about this STELLAR Operation !! A true CLASS Act!!

Originally Posted by gingeanth89

MASSIVE, absolutey MASSIVE respect to 32Red who after about ten posts into the thread messaged me privately and offered to pay the difference in full if Spin Palace did not pay out as a gesture of goodwill and to restore my (and your) faith in the online casino industry. Ill tell you what, it did!

[KasinoKing]

I am:
Delighted the casino did the right thing & paid the player!

Very disappointed it took them so darn long to admit they were wrong...

In awe of 32Red for their unbelievably generous offer!

Very happy that I haven't got to spend ages taking all the Palace Group banners off my websites!

KK

[deltoid]

Big thumbs up to the Meister, Spin Palace, Max, and all those involved.

It wasn't very pleasant for any involved, but I'm very happy that things have been resolved. It takes a very big person to admit a mistake, and this deserves a very big to Spin Palace.

32Red - you guys are above and beyond. Second to none, indeed!

[jetset]

Well, I'm going to be tackling this when I get back from my vacation

I'm glad the OP has decided to donate some of his funds to a charitable organization. Everyone wins this way.

As I mentioned before, I will be reviewing the terms and conditions of the Accredited Casinos listed at Casinomeister, and I'll be suggesting what needs to be changed for those that are vague or too subjective. This won't be happening overnight since it will require a bit of work. But in the end, it will only strengthen the Accredited List and it'll give us that level playing ground that we all seem to be seeking

Kudos for the casino management on coming through with this. Thank you Spin Palace.

It may be possible to lighten the workload on trawling through reams of T&Cs if the members here drew Bryan's specific attention to T&Cs (with a link to the offending clause) that are objectionable.

OPs are (or should be) continually exposed to T&Cs and could therefore flag bad clauses as and when they see them - multiple eyeballs on the task are better than just the few available to Bryan.

And kudos to 32Red on that hitherto unknown extraordinary offer to help the OP here - that's quite a coup.

[Casinomeister]

It may be possible to lighten the workload on trawling through reams of T&Cs if the members here drew Bryan's specific attention to T&Cs (with a link to the offending clause) that are objectionable...

Actually, I'll be having someone do this while I'm gone...