Palace Group Rules Shenanigans

[Casinomeister]

Bryan, what are the criteria for accredited casinos anyway?

I would have thought fair, quick payers, representative available on this site, good communication with players. It would be interesting to see what things there are on the qualifying list...

Anthony

It's right here:

How the choice is made: I will meet face to face with the persons managing the casino, poker room, or skill game property before it's listed on this site to ensure that the following criteria and standards are agreed upon.

* They must be able to take care of any player issue swiftly and professionally
* They must adhere to their own Terms and Conditions.
* They must only use seals, banners, logos, etc. to which they are entitled.
* They must have no affiliation with "fake" players' advocacy groups.
* They must be willing to divulge information about their business.
* They must have a clean history of fairness towards their customers.
* They must not use spam as a marketing tool.
* They must be licensed in a jurisdiction that offers gambling licenses.*
http://www.casinomeister.com/casinos.php

I don't think many of us would deny that Spin Palace hasn't upheld a stellar rep in the past nine years. To suggest that they are some dodgy operation is not a real accurate portrayal.

[gingeanth89]

It's right here:

How the choice is made: I will meet face to face with the persons managing the casino, poker room, or skill game property before it's listed on this site to ensure that the following criteria and standards are agreed upon.

* They must be able to take care of any player issue swiftly and professionally
* They must adhere to their own Terms and Conditions.
* They must only use seals, banners, logos, etc. to which they are entitled.
* They must have no affiliation with "fake" players' advocacy groups.
* They must be willing to divulge information about their business.
* They must have a clean history of fairness towards their customers.
* They must not use spam as a marketing tool.
* They must be licensed in a jurisdiction that offers gambling licenses.*
http://www.casinomeister.com/casinos.php

I don't think many of us would deny that Spin Palace hasn't upheld a stellar rep in the past nine years. To suggest that they are some dodgy operation is not a real accurate portrayal.

I did not suggest that! I just wondered what the qualifying rules were.

[rpalmer83]

I always view confiscation of winnings as a terrible practice. Refunding just a deposit is outrageous when a player has taken risk with his bets just like any player regardless of betsize or bonuses involved. The worst case scenario they should have considered is to confiscate the bonus and winnings made from the bonus but paid the player his deposit and the proportion of winnings not won from the bonus.

As I already pointed out in an example earlier in the thread:

Player Deposits £200, recieves £200 bonus, places a £400 bet wins 35x that bet giving a balance of £14,000. Player proceeds to do low stakes bets to fulfil the wager requirement and drops to £12,000. Player cashes in. Casino decides that the player has blatently abused the bonus promotion and confiscates the bonus and its winnings but pays the player £6,000 which is what he would have won without the bonus in play.

That is the fair approach to both the player and the house, any lesser approach and IMO it is nothing short of blatent fraud and cheating by the casino. I personally will not play at Palace group casinos again unless this player is paid in full. Plenty of other casinos around which do not behave like this. He didn't set out to abuse the bonus, that is crystal clear in my eyes. He had a lucky win on his last bet and they won't pay him. It's outrageous.

[Pinababy69]

I don't think many of us would deny that Spin Palace hasn't upheld a stellar rep in the past nine years.

Completely agree on that, and I'm still hoping they're going to come around. I haven't given up on them yet.

[lots0]

I don't think many of us would deny that Spin Palace hasn't upheld a stellar rep in the past nine years. To suggest that they are some dodgy operation is not a real accurate portrayal.

Agree.

However, it is not their past behavior that is being questioned here.


To SP Management:
Everyone makes mistakes... It's how you handle the mistakes you make that really matters.
How you 'fix' your mistakes is how people judge you.
Man Up and pay the player...


Bryan, it is to your credit that you have kept this thread open and have only edited off topic posts (I know someone else already said that - But it's worth repeating).

[chuchu59]

Completely agree on that, and I'm still hoping they're going to come around. I haven't given up on them yet.

However, they have never encountered such a poor economic environment before either. I am afraid that many other casinos will use these methods to confiscate winnings in the forseeable future. They do not mind long term damage to their reputation and would rather look to short term gains for survival.

[gingeanth89]

It was with great happiness that I received this email from Spin Palace this afternnoon.
===
Hello Anthony,

Allow me to introduce myself, my name is Debbie Taylor & I am the Casino Manager of Spin Palace.

Having been made aware of recent events, I thought it important to contact you directly and address the matter on a personal level.

Following your posting on the Casino Meister website, we have been working closely with Bryan Bailey and eCOGRA, the respected online gaming adjudicator, to right any wrongs & also to ensure that the highly respected reputation The Palace Group holds within the online gaming industry of operating a professional & fair business is maintained.

Whilst we are aware that eCOGRA ruled in our favour in this instance, we understand your point of view and accept that the term in question has caused confusion. As a result, I can advise that this term has since been revised and we have sought the approval of both parties mentioned above before making it live across The Palace Group websites.

Having held the position of Casino Manager since Spin Palace’s inauguration back in late 2002, I wish to convey how extremely proud I am of the fact that we have always upheld a strong business ethic of honesty & fairness.

With this in mind & having recognised our shortcomings, I am pleased to advise that we will shortly be releasing your full winnings of £2,263.85 as a gesture of our goodwill. Plus, for the inconvenience, a complimentary 100 Free Spins are available now on your account, for play at our very own & exclusive Slot – The Palace Group.

I trust the above meets with your approval Anthony & thank you for your patience,

Kind regards,

Debbie
===
Well theres a result! After the s@&t Spin Palace have been taking in this thread hats off to them for being brave enough to admit the errors that were made. An absolutely brilliant result all round. The rule has been fixed and the player got paid.

MASSIVE, absolutey MASSIVE respect to 32Red who after about ten posts into the thread messaged me privately and offered to pay the difference in full if Spin Palace did not pay out as a gesture of goodwill and to restore my (and your) faith in the online casino industry. Ill tell you what, it did!

A famous victory for Casinomesiter.com and all its members. Big ups to Bryan too for his work on this case. Im sure this could never have happened without his input. Also thanks to the other people who messaged me with words of support and offers of help.

Lastly thanks to Debbie at Spin Palce for taking this case in hand and coming through.

Now, where is the donate money to charity button? PM me if you know!

[spearmaster]

What a good time to return from vacation Congrats on getting what you deserved, Anthony.

[missmichelle]

Fantastic news! I have been following this closely and I am so glad they decided to do the right thing.

Michelle

[chuchu59]