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OnlineVegas = Bonus Problem
I put $125 in online Vegas Casino yesterday and received $125 bonus which I didnt want (my bad for not contacting up front). I have my account to $550 and they will not let me cash out even part of it. I was trynig to cash out $200 to gain a little profit after their BS 15 dollar check fee.
I called because the amount I had to gamble was not going down. They informed me that it only counts in slots. I freely admit I only play maybe once every 6 months and have been using a different casino that gives the OPTION of using the bonus. So I have to wager something like 2,400 in slots in order to cash out . I had contacted tech support and they were rude and now suspended my accout. I just tried contacting customer support again but they said the security team was not there and try to calling back in an hour. I sent an email stating that I think this is crap that they did not post this on the FAQ and did not make it clear. I stated I would ike my account reopened and that they need to treat their customers well and be clear about their crap rules especially that only SLOTS count as wagering money. I will let you know the end result. If nothing happens, I will dispute the charge with my credit card but i feel ripped off. They can keep the $125 bonus money. I even asked that as an option and they told me they would allow me to cash out at $125 minus the $15 check fee. I have 550 (or 400 minus their bonus). I feel that ONLINEVEGAS.COM is just a rip off and I know it has a fairly decent reputation but their customer support is horrible and to lock the account is nothing more than stealing money right out of my hands. Dean |
| The Following 2 Users Say Thank You to chuchu59 For This Useful Post: | ||
KasinoKing (2nd September 2008), winbig (2nd September 2008) | ||
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Very well put, chuchu...
Also, this thread needs to be moved to "bonus issues," imo.
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Everything you wanted to know about Vegas, but were afraid to ask. ![]() Gotta love Garfield
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In this case I say everyone should read the term & conditions first before you set out before you make any type of deposit in any place you may play at.
We all learn by our mistakes.& to teach others to do the right thing.
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Come To Bingo T's To find all your Rival Casino's BingoT's Place~or~ PartyT's Casino WatchDog Go With The Best Rival Casinos Jinnia's & Tom's place Great Jokes At BingoT's Rushmore,Cherry Red & Slots Oasis |
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Moved and renamed.
@ dean290000 - please ensure you read and understand the terms and conditions of this forum before posting. Thank you.
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Beer is living proof that God loves us and wants us to be happy ~Ben Franklin Useful links: ~ Accredited Casinos ~ I-Gaming Representatives ~ Evil Section ~ My Wish List ~ Donate Now! ~ Mission Statement & Player Philosophy |
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