Confused re:JackpotFactory Bonus requirements & Tournaments

[vinylweatherman]

Hi vbdragon,

This is David Brickman, VP Player Affairs at the Jackpot Factory.

I haven't heard about this bug but I will certainly look into it. Please message me your account number and I make sure everything gets sorted out.

All the best,

David

Perhaps Microgaming like it that way

This issue has been ongoing for well over a YEAR now, and is evident at ALL casinos using the Microgaming bonus system. The issue has resulted in complaints to eCogra, as well as "referral to Microgaming". It seems that the problem is dealt with on a "case by case" basis when raised, but Microgaming are simply not interested in investigating and implementing a global solution, preferring instead to devote all their energies into producing new games.

There are a number of MG bugs that have been around for years, and remain unsolved, however, when a bug ends up in the CASINO'S favour, MG pulls out all the stops to get it fixed (as well as constructing a cover up for their embarrassment)!

[Jackpot Factory]

Hi everyone,

I guess I am the last one to know about this issue! I will look into this with MGS this week and respond to this thread. It’s part of my commitment to bring some transparency to the industry and share information with our players. Please be patient!

All the best,

David

[GrandMaster]

There are a number of MG bugs that have been around for years, and remain unsolved, however, when a bug ends up in the CASINO'S favour, MG pulls out all the stops to get it fixed (as well as constructing a cover up for their embarrassment)!

Don't you mean players' favour?

[vinylweatherman]

Don't you mean players' favour?

Dammit YES!!!!!!


When it is in the CASINOS favour they drag their feet till a fix is dragged out of them!

While you are at it, tell MG to FIX THE SODDING BUG IN THE TOURNAMENTS while they are at it

It's the one where all of a sudden you get a couple of fast naked spins (often a bonus round), and then all of a sudden EVERY damn spin seems to have a monstrous server lag (6 to 10 seconds), which MIRACULOUSLY clears itself if you exit and reenter the tournament, or even simply just stop clicking for 10 to 15 seconds.
What gives the game away is the fact that these lagged spins do NOT debit the balance immediately as normal, but wait till the little "busy indicator" stops running before debiting the balance, and settling the spin. If it wasn't for this, I would have blamed MY end or the internet (or even my PC), but this effect is so "preprogrammed" as to NOT be down to "internet traffic" as you would like to fob us off with. Clearly, the software knows IN ADVANCE that there will be "internet traffic" holding up the reply, how careless of MG

[vbdragon]

David ... PM'd details.

I apologize for the delay in responding, but I was awaiting a reply from All Jackpots, before coming back to the forum.
The reply finally came, but didn't address the question of refunding the $15.
I look forward to hearing from you.

vinylweatherman ...
I thought it was my connection that accounted for the "lag" and the software taking time to "highlight" every payline when you get a pay in the bonus section of the slots.
The other real pain is when you are in the middle of a bonus round, you are kicked out of the tournament when the time is up!
The system should count the bonus round as "continuous play" and allow the bonus round to finish before closing...
Just my 2 cents .. (it's about all I can afford anyway )

[vinylweatherman]

David ... PM'd details.

I apologize for the delay in responding, but I was awaiting a reply from All Jackpots, before coming back to the forum.
The reply finally came, but didn't address the question of refunding the $15.
I look forward to hearing from you.

vinylweatherman ...
I thought it was my connection that accounted for the "lag" and the software taking time to "highlight" every payline when you get a pay in the bonus section of the slots.
The other real pain is when you are in the middle of a bonus round, you are kicked out of the tournament when the time is up!
The system should count the bonus round as "continuous play" and allow the bonus round to finish before closing...
Just my 2 cents .. (it's about all I can afford anyway )

In the past, it was possible to continue during a bonus round by clicking "spin" and hurrying the slot up. Now, this can no longer be done, and even clicking the screen to complete the count up, a tip David himself gives in the blog, has been stopped from working by recent "upgrades", as all that happens is the countup completes, but the spins do not continue till EVERY winline is shown for about a second. Win on 10 lines, and sit waiting for 10 seconds doing nothing


When the MG tournaments first came out, these problems simply didn't exist. There was NO noticeable lag, but suddenly there was a step change from NO lag, to the terrible lag that we experience now. This was also related to the tournaments not working over that weekend because the EXISTING tournament slots were included in the "new games update" that took place over the same weekend, causing failures when players tried to play what they considered the existing tournament slots.

Microgaming continue to lie about what happened, and since then are only prepared to say that "internet traffic" has been the cause behind these problems of "server lag". A plausable explanation, and almost impossible to prove UNLESS you are able to compare the old with the new, and note how the explanation is inconsistent with the evidence.

MG also botched the MG bonus system while attempting to fix an exploitable loophole in the original implementation, which is probably why operators seem to know little or nothing about the ongoing problems created by this bodged up fix.

[Mousey]

The bug with the zeroed out bonus not showing as cleared in the casino's system has been around for ages at least 2 or 3 years(!). I encountered it way back when US players were still welcome at places like Mummy's Gold and I was denied a cash in (won off bonus free deposit) because their records indicated that I 'hadn't cleared the sign up bonus' I'd received 5 MONTHS earlier -- despite the fact that I HAD zeroed out that deposit AND bonus, and had even received bonuses and withdrawal after that time.

No one could ever expain why the glitch showed up in the casino's sytem 5 months later. And no one could say when the bug would be fixed, even though the casino eventually contacted MG about it. Needless to say, it tooks several days (over a week) and numerous emails and phone calls to get that mess straightened out.

[vbdragon]

I received a reply from Jackpot Factory that included the good news that they had credited my "cash account" at the casino with $20.

Thank you for you prompt action in resolving the matter.

The reply also included a puzzling reference to their T&C's ..
"We shall work on updating the T&Cs so there is no reoccurence of cases like this."

While this is a software problem, I really fail to understand how their T&Cs are involved .. unless it is in reference to tournament wins somehow being applied to the "Bonus Account", when a customer is still playing with a bonus??

But, as I'm aware of the bug & how it seems to work, I will ensure that I'm not in that position the next time I'm fortunate enough to get money from a tournament.

Thanks for all the input.

Cheers!!

[vinylweatherman]

I received a reply from Jackpot Factory that included the good news that they had credited my "cash account" at the casino with $20.

Thank you for you prompt action in resolving the matter.

The reply also included a puzzling reference to their T&C's ..
"We shall work on updating the T&Cs so there is no reoccurence of cases like this."

While this is a software problem, I really fail to understand how their T&Cs are involved .. unless it is in reference to tournament wins somehow being applied to the "Bonus Account", when a customer is still playing with a bonus??

But, as I'm aware of the bug & how it seems to work, I will ensure that I'm not in that position the next time I'm fortunate enough to get money from a tournament.

Thanks for all the input.

Cheers!!

A rather careless answer

Do they intend to change the T & C to ACCOMMODATE the "bug", rather than fixing it?

[vbdragon]

vinylweatherman ... Do you have a crystal ball or what!!

The reply I was referring to in my previous post, was via a PM at this forum....
However, when I checked my Casino registered email account, the mystery reference to the T&C's has been somewhat clarified.

Thank you for contacting All Jackpots Casino about the bonus credit issue.
I can empathize with your feelings on the issue of winnings being credited to your bonus balance in order to zero out the wagering requirement as per the clear play bonus system.
However, the reply is that, the terms and conditions clearly state, should the wagering requirements for bonuses given not be met, any winnings will be used to cover them.
You will be able to view these terms by following the link below:
http://www.allslots.com/clearplay_about.html

Perhaps I'm not reading English correctly, but I cannot see anything like that statement on either the "Clear Play" page nor on the "Wagering Requirments" page
http://www.allslots.com/clearplay_about.html
http://www.allslots.com/wr_terms.html

There is nothing in the .../clearplay_about.html link regarding what happens when your account reaches a zero balance, so "Ipso Facto" ... the wagering requirement is retained (but, they don't say that!!).

Looks like this is the "clarification" that will occur in the T&Cs.

A bonus can be used in the normal "casino operations area" to wager on slots, roulette ... etc.
Accordingly, as I can wager & therefore win, a wager requirement would be expected.. BUT..

BONUSES CANNOT BE USED IN TOURNAMENTS... so,
No advantage is gained by the player .. irrespective of what is ocurring in the "normal casino operations area"
Therefore, any wins in the tournaments should be credited to the "cash account".

However, it would seem that logic doesn't come into the equation in the case of the tournaments.

Irrespective, the JPF group are still the only place I will play..It's just the lack of logic in this case that has pressed my "buttons".

Who said life was meant to be easy?