Betfair Casino bonus problem - bogus PAB - bot use

[sdaddy]

Sorry for my late response, havent checked this thread for a while, thinking Betfair isn't going to resolve this anyway. No, I have not used a bot

Well, it's your money, but if it were me (and I was innocent), I would insist that I be told what solid proof Betfair has that I used a bot. Maybe they keep ignoring you, or maybe you call their bluff and make them reverse their decision.

[Pinababy69]

Good day,

sorry i was away with a foot operation

i have now designated an email address to assist you with any queries on the forum

gamesdutymanager@betfair.com

Our aim is to resolve your issues quickly and fairly

We are currently investigating the complaints and i would ask you to go through forum Player Grievance Manager - Max

with kind regards,

RedArmy

Hi Max....do you know if this complaint was ever resolved? Along with the issue of Betfair not being able to supply player logs upon request. This post was made a few months ago, and since then there have been no updates. Thanks.

[maxd]

The casino claimed that fraud was involved and they were unwilling to consider the player's plea: case closed.

[Pinababy69]

The casino claimed that fraud was involved and they were unwilling to consider the player's plea: case closed.

Thanks Max. Were you personally satisfied that this was the case? What I mean is in other claims of fraud cases, the casinos generally show you and/or Bryan their "proof". Did this happen here, and if so, are you personally satisfied that there was indeed fraud? If not, those are not really the actions of an accredited casino, are they?

Sorry to dredge up an old issue, but this is one that bothered me for the longest time, and there was never a final answer on it til now. It wasn't just the bonus abuse claims either, which I think was the casino's first response to this. Big difference between bonus abuse and true fraud. There was also the fact that the casino either couldn't or wouldn't supply game logs to a player upon request. Not sure if that's in this thread or another..I'll have to go look.

Anyway, just trying to cut to the chase here....so I can put it to rest in my mind, one way or another. Thanks!!

[maxd]

Well, I can't say it was the _most_ satisfied I've ever been with a "fraud" issue but they aren't known for messing about with spurious fraud accusations so there's a certain amount of taking them at their word here.

FWIW, the type of evidence they had isn't the kind that normally gets passed around because it involves their internal security measures with they usually keep pretty close to the chest.

As to it being unbecoming of an accredited casino I'd have to say that's not something you can conclude from a single case like this. If they were doing it over and over, yes, that would raise a red flag.

Re: "Big difference between bonus abuse and true fraud". Not to worry, I'm well aware that the "bonus abuse" stick gets used far too easily and far too often. In general a "bonus abuse" accusation doesn't really wash with us, and we've gone toe-to-toe with casinos over this many times in the past.

[Casinomeister]

Just to add a bit more - the software provider explained to their casino reps what had happened, they just didn't send a copy since like Max said would be an internal security issue. I just want to make it clear that they just didn't claim it was a fraudster - and we obeyingly nodded our heads in agreement.

[Pinababy69]

Just to add a bit more - the software provider explained to their casino reps what had happened, they just didn't send a copy since like Max said would be an internal security issue. I just want to make it clear that they just didn't claim it was a fraudster - and we obeyingly nodded our heads in agreement.

Thanks for the replies Max and Bryan. Can you at least tell us if the fraud claim was more along the lines of multiple account/phony id type fraud.....or was it more in relation to their claims of "bot" play?

[Casinomeister]

It was bot play with their resolution of "The initial 250 bonus has been deducted from the client and they are free to withdraw the remaining funds."

[vinylweatherman]

It was bot play with their resolution of "The initial 250 bonus has been deducted from the client and they are free to withdraw the remaining funds."

Was bot play forbidden in the terms, or was this one of their "at our discresion" decisions because the play was with a bonus.

Bot play is not fraud as such, but an extreme version of "advantage play", which would be PERFECTLY OK were this a Microgaming Casino, and not Chartwell, assuming there was no rule against making initial big bets with the whole balance (so forget Fortune Lounge).

As Chartwell is no-download, I wonder if this could have been MORE than mere bot play, as bot play does NOT give the player an advantage over the house, and is often considered a "stupid rule", even though the casino would be right to revoke a bonus if said rule existed and should have been read by the player.

Was the OP banned from Casinomeister for being an "extreme advantage player", or for wasting your and Max's time with a pointless PAB?

I did notice that the OP freely admitted to the starting big bet strategy, and was clearly and advantage player who knew what they were doing.

It answers another question, there IS a "Chartwell bot", why? Who on earth wasted their time programming that - terrible casino software to play & crap bonuses to boot.

Better off writing an RTG bot in COBOL

[maxd]

Was the OP banned from Casinomeister for being an "extreme advantage player", or for wasting your and Max's time with a pointless PAB?

Players get banned from casinos for being advantage players, members get banned from Casinomeister for filing bogus PABs.