Betfair Casino bonus problem - bogus PAB - bot use

[Roar]

Originally Posted by thelawnet

He's quite entitled to use the strategy card, but doing something which is contrary to the rules or law is just wrong.

The rules compel the Casino to behave and demonstrate a commitment to 'Responsible Gaming'. Period. The debate as to what exactly constitutes 'Responsible Gaming' in a online context is valid.

A 'bot' simply mimics a player consulting a BJ strategy card. It is not a magic wand that can touch cards and turn them into a BlackJack at will. A 'bot' can not sprinkle fairy dust across a blackjack table and cause the house to bust.

A 'bot' does not interfere with the normal operation of the game in any way, shape or form.

The prohibition on 'bot' play seeks to do just that.

If a player repeatedly deposits and loses large sums of money the Casino does not send him to Gamblers Anonymous - they send him a bonus.

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[GrandMaster]

Originally Posted by thelawnet

The casino needs to show it to the player and maybe their regulator.

But before that, the player, who is seeking help here, needs to answer that question.

There is a betfair bot that I imagine is being used heavily on their site. The varying bets stated would suggest not, but seven hours of play is bizarre.

If we could see the playlogs it would be fairly easily to determine whether or not a bot has been used. I'd expect to see constant play for a long period of time (not necessarily the whole seven hours), with no strategy errors, without any 'comfort break' time.

It should be very easy to modify a bot so that it does not play at constant speed, that it takes breaks and that it does not make the same decisions in certain marginal cases, perhaps it could even make outright error occasionally.

[Roar]

Originally Posted by Roar

The rules compel the Casino to behave and demonstrate a commitment to 'Responsible Gaming'. Period. The debate as to what exactly constitutes 'Responsible Gaming' in a online context is valid.

http://www.gambleaware.co.uk/custome...bling-measures

In September 2007 the Gambling Commission (UK) introduced and enforced regulations that oblige operators (ie Casinos) to observe and monitor a range of criteria with respect to 'Responsible Gambling' a list of which can be found at the link above.

Specifically, "Operators must ensure that the terms by which gambling is offered are not unfair."

To be sure, 'Responsible Gambling' is much more than ploppy Joe betting beyond his means.

Whether the prohibition of 'bots' is unfair would IMHO be determined and measured by a 'net effect' to a players bankroll.

In addition, again IMHO, the intent of such 'bot' prohibition by said Operator (Casino) would bear witness in determining fairness/unfairness to players.

Whether the player (we remember you OP) employed the services of a 'bot' or not is moot in terms of 'Responsible Gambling' regulated by the Gambling Commission (UK). BetFair Casino may not fall under the UK regulator but nonetheless even the Maltese LGA would be strongly influenced by such legislation.

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[GrandMaster]

Originally Posted by Roar

Specifically, "Operators must ensure that the terms by which gambling is offered are not unfair."

To be sure, 'Responsible Gambling' is much more than ploppy Joe betting beyond his means.

Whether the prohibition of 'bots' is unfair would IMHO be determined and measured by a 'net effect' to a players bankroll.

I don't think it is more unfair than enforcing a dress code.

[Roar]

Originally Posted by GrandMaster

I don't think it is more unfair than enforcing a dress code.

If your attire is causing additional -EV at your local B+M, then may I suggest a little more color co-ordination between the high heels and fish-net stockings could be in order GM.

[Casinomeister]

Just an FYI, I'm still waiting for Chartwell to get back to me on the gameplay/software issue. And I'm anticipating that RedArmy will be returning shortly as well.

[sdaddy]

Gotta say, I'm a little annoyed that the OP never responded to the direct question (repeatedly asked) of whether or not a bot was used.

Whatever problems I had with Betfair in providing evidence for its actions in this case, if the player involved is not going to stand up and rebut the allegations, then I can't get too worked up about what happened.

[Yblomm53]

Sorry for my late response, havent checked this thread for a while, thinking Betfair isn't going to resolve this anyway. No, I have not used a bot

[RedArmy]

Good day,

sorry i was away with a foot operation

i have now designated an email address to assist you with any queries on the forum

gamesdutymanager@betfair.com

Our aim is to resolve your issues quickly and fairly

We are currently investigating the complaints and i would ask you to go through forum Player Grievance Manager - Max

with kind regards,

RedArmy

[RedArmy]

sorry that was maxd !