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ISSUE RESOLVED THANKS TO VIP SUPPORT!
![]() ![]() ![]() This is the most ridiculous thing I have come across. DO NOT TRUST WHAT YOU GET TOLD BY THE SUPPORT REPS! King Solomons Casino (Playtech) support rep Robbie offered a 200% bonus on my next deposit of $200. His words, verbatim, were 'We can offer you a 200% reload bonus.... how much are you depositing?' I told him $200, and he said it would automatically be credited. I accepted the offer and deposited $200. I ONLY deposited because of this offer, which sounded great. Only problem was, I only got 50% When I questioned him about it (when he finally came back into support after trying to avoid answering my requests), he told me that that was only for poker! I neither play poker, which he could clearly see from looking at my account, nor did he specify the bonus was only for poker! He admitted to making a mistake, but said it didn't matter as he doesn't have a contract with me. Lesson: DO NOT trust these people! Here is the full chat transcript: Robbie: hello Justin: robbie, you promised 200% Justin: you only gave me 50% Justin: where is the rest? Robbie: sorry the 200% is on poker only Justin: you answered from the KS lobby Justin: you can see my id Justin: don't lie to me Justin: now apply the 200% bonus Robbie: the 200% does not exist on the casino Justin: or do i have to call your boss? Justin: YOU OFFERED IT Robbie: never has Justin: YOU WERE THE ONE WHO OFFERED IT ROBBIE Justin: YOU DIDN'T SAY IN YOUR CHAT THAT IT WAS ONLY POKER Justin: YOU GET ME YOUR BOSS NOW Robbie: you still can have it if you play poker3 Justin: YOU OFFERED 200% BONUS, SO YOU WILL PAY IT Justin: IF YOU DON'T, I WILL DO ABSOLUTELY EVERYTHING TO ENSURE YOU NO LONGER WORK THERE Robbie: ohh Justin: I WILL RING KS, AND LODGE A COMPLAINT, I WILL EMAIL CHRISTOPHER Robbie: you can do that Justin: I WOULDN'T BE SMART IF I WERE YOU Robbie: but still you will not get the 200% Justin: WHY DID YOU LIE TO ME? Justin: ACTUALLY, AS YOU PROMISED IT, I THINK I WILL Robbie: i made a mistake i did not lie Justin: I DEPOSITED ONLY BECAUSE OF THE OFFER Justin: IF YOU DID NOT OFFER WHAT YOU DID, I WOULD NOT HAVE DEPOSITED Justin: THAT IS CALLED FALSE PRETENCES Justin: AND IT DOESN'T MATTER WHETHER YOU MADE A MISTAKE OR NOT Justin: THE FACT IS THAT WE HAVE A CONTRACT Justin: YOU OFFERED 200% BONUS AND I DEPOSITED ON THE BASIS OF THAT OFFER Robbie: i do not have a contract with you Justin: THE CASINO DOES Robbie: i abide to the regulation of the company3 Justin: YOU HAVE NOT Justin: DID THE REGULATIONS SPECIFY THAT YOU CAN MAKE AN OFFER, THEN WITHDRAW IT? Justin: WHAT DO YOU REALLY THINK THE OUTCOME OF THIS WILL BE? Justin: YOU ADMITTED IN THIS CHAT THAT YOU MADE A MISTAKE Justin: I HAVE TOLD YOU I DEPOSITED ONLY BECAUSE OF THE OFFER Justin: LOOK, JUST GET A SUPERVISOR Justin: YOU ARE CLEARLY TRYING EVERYTHING YOU CAN TO COVER UP YOUR MISTAKE Justin: I AM ALSO A VIP, AND I AM PRETTY SURE THAT YOUR BOSS WILL NOT TOLERATE WHAT YOU HAVE DONE Justin: YOU CANNOT HIDE YOUR PREVIOUS CHAT SESSIONS, YOU CANNOT MODIFY THEM, YOU CAN'T HIDE THE FACT THAT YOU MADE THE OFFER Justin: AND YOU DID NOT SPECIFY THAT IT WAS ONLY FOR POKER Justin: NOW EITHER ISSUE THE BONUS, OR GET YOUR SUPERVISOR Justin: IT SEEMS LIKE YOU REALLY DON'T CARE WHETHER YOU LOSE YOUR JOB OR NOT Robbie: we do not have a supervisor for the time being Justin: I DON'T BELIEVE YOU Robbie: we will have one in half an hour Justin: PERHAPS THE CASINOMEISTER REP WILL HAVE TO ANSWER THIS ONE Justin: I AM HAPPY TO POST A THREAD IN THE CASINOMEISTER FORUM, AND INCLUDE THIS CHAT TRANSCRIPT OF PROOF Robbie: please check back in half an hour Justin: IF YOU DO NOT RECTIFY THIS, ROBBIE, IT WILL COST YOU YOUR JOB Robbie: thank you for your understanding Justin: YOU MADE AN OFFER, AND YOU CANNOT WITHDRAW IT Justin: THERE IS NO UNDERSTANDING HERE, ROBBIE Online support is currently unavailable. Last edited by praytech; 1st June 2008 at 06:55 AM. Reason: RESOLVED |
| The Following User Says Thank You to praytech For This Useful Post: | ||
Jasminebed (3rd June 2008) | ||
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It would have seemed to be an innocent mistake until Robbie denied that a contract existed. Surely the fact that you deposited was the consideration to the offer made. No use talking to that guy again. Just PM the rep here. Nevertheless, the cap locks and the job threats were uncalled for.
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| The Following User Says Thank You to chuchu59 For This Useful Post: | ||
Jasminebed (3rd June 2008) | ||
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Because I am a VIP, I have a VIP rep, who resolved the incident by granting the promised bonus (go, Christopher, you champ!)
It turns out Robbie is a part time employee who is relatively new, and there IS an apology forthcoming! ![]() So, consider this resolved. Thanks for the comments, though. Sometimes you wonder whether you are being reasonable or not. |
| The Following 3 Users Say Thank You to praytech For This Useful Post: | ||
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oops didnt see this was resolved.
__________________
paul02085 |
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Glad to see issue resolved
I am glad that VIP honoured their employee's offer to you. Even if he made a mistake, he represents that company, they should honour his commitments, because employees are considered to be acting on behalf of their employers.
You are right not to just blindly accept a CS rep's word in a matter of this nature, and it is well within your rights to ask for management to resolve an issue like this. Happy KS made it right with you. Last edited by Jasminebed; 3rd June 2008 at 07:33 PM. Reason: punctuation error |
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I understand Christopher is the only decent person in KS support... I had a problem once he helped me very graciously with, even phoned me personally ...or he is playing 'good cop'?
Last edited by Fleur-De-Lis; 4th June 2008 at 03:28 PM. |
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probably just playing good cop... anyway, things have gone pear shaped, and i won't have anything more to do with this casino. |
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