Resolved KING SOLOMONS BONUS PROBLEM

[praytech]

ISSUE RESOLVED THANKS TO VIP SUPPORT!


This is the most ridiculous thing I have come across.
DO NOT TRUST WHAT YOU GET TOLD BY THE SUPPORT REPS!

King Solomons Casino (Playtech) support rep Robbie offered a 200% bonus on my next deposit of $200. His words, verbatim, were 'We can offer you a 200% reload bonus.... how much are you depositing?' I told him $200, and he said it would automatically be credited.

I accepted the offer and deposited $200. I ONLY deposited because of this offer, which sounded great. Only problem was, I only got 50%

When I questioned him about it (when he finally came back into support after trying to avoid answering my requests), he told me that that was only for poker! I neither play poker, which he could clearly see from looking at my account, nor did he specify the bonus was only for poker!

He admitted to making a mistake, but said it didn't matter as he doesn't have a contract with me.

Lesson: DO NOT trust these people!

Here is the full chat transcript:

Robbie: hello
Justin: robbie, you promised 200%
Justin: you only gave me 50%
Justin: where is the rest?
Robbie: sorry the 200% is on poker only
Justin: you answered from the KS lobby
Justin: you can see my id
Justin: don't lie to me
Justin: now apply the 200% bonus
Robbie: the 200% does not exist on the casino
Justin: or do i have to call your boss?
Justin: YOU OFFERED IT
Robbie: never has
Justin: YOU WERE THE ONE WHO OFFERED IT ROBBIE
Justin: YOU DIDN'T SAY IN YOUR CHAT THAT IT WAS ONLY POKER
Justin: YOU GET ME YOUR BOSS NOW
Robbie: you still can have it if you play poker3
Justin: YOU OFFERED 200% BONUS, SO YOU WILL PAY IT
Justin: IF YOU DON'T, I WILL DO ABSOLUTELY EVERYTHING TO ENSURE YOU NO LONGER WORK THERE
Robbie: ohh
Justin: I WILL RING KS, AND LODGE A COMPLAINT, I WILL EMAIL CHRISTOPHER
Robbie: you can do that
Justin: I WOULDN'T BE SMART IF I WERE YOU
Robbie: but still you will not get the 200%
Justin: WHY DID YOU LIE TO ME?
Justin: ACTUALLY, AS YOU PROMISED IT, I THINK I WILL
Robbie: i made a mistake i did not lie
Justin: I DEPOSITED ONLY BECAUSE OF THE OFFER
Justin: IF YOU DID NOT OFFER WHAT YOU DID, I WOULD NOT HAVE DEPOSITED
Justin: THAT IS CALLED FALSE PRETENCES
Justin: AND IT DOESN'T MATTER WHETHER YOU MADE A MISTAKE OR NOT
Justin: THE FACT IS THAT WE HAVE A CONTRACT
Justin: YOU OFFERED 200% BONUS AND I DEPOSITED ON THE BASIS OF THAT OFFER
Robbie: i do not have a contract with you
Justin: THE CASINO DOES
Robbie: i abide to the regulation of the company3
Justin: YOU HAVE NOT
Justin: DID THE REGULATIONS SPECIFY THAT YOU CAN MAKE AN OFFER, THEN WITHDRAW IT?
Justin: WHAT DO YOU REALLY THINK THE OUTCOME OF THIS WILL BE?
Justin: YOU ADMITTED IN THIS CHAT THAT YOU MADE A MISTAKE
Justin: I HAVE TOLD YOU I DEPOSITED ONLY BECAUSE OF THE OFFER
Justin: LOOK, JUST GET A SUPERVISOR
Justin: YOU ARE CLEARLY TRYING EVERYTHING YOU CAN TO COVER UP YOUR MISTAKE
Justin: I AM ALSO A VIP, AND I AM PRETTY SURE THAT YOUR BOSS WILL NOT TOLERATE WHAT YOU HAVE DONE
Justin: YOU CANNOT HIDE YOUR PREVIOUS CHAT SESSIONS, YOU CANNOT MODIFY THEM, YOU CAN'T HIDE THE FACT THAT YOU MADE THE OFFER
Justin: AND YOU DID NOT SPECIFY THAT IT WAS ONLY FOR POKER
Justin: NOW EITHER ISSUE THE BONUS, OR GET YOUR SUPERVISOR
Justin: IT SEEMS LIKE YOU REALLY DON'T CARE WHETHER YOU LOSE YOUR JOB OR NOT
Robbie: we do not have a supervisor for the time being
Justin: I DON'T BELIEVE YOU
Robbie: we will have one in half an hour
Justin: PERHAPS THE CASINOMEISTER REP WILL HAVE TO ANSWER THIS ONE
Justin: I AM HAPPY TO POST A THREAD IN THE CASINOMEISTER FORUM, AND INCLUDE THIS CHAT TRANSCRIPT OF PROOF
Robbie: please check back in half an hour
Justin: IF YOU DO NOT RECTIFY THIS, ROBBIE, IT WILL COST YOU YOUR JOB
Robbie: thank you for your understanding
Justin: YOU MADE AN OFFER, AND YOU CANNOT WITHDRAW IT
Justin: THERE IS NO UNDERSTANDING HERE, ROBBIE
Online support is currently unavailable.

[Westland Bowl]

Do these support representatives earn a commission for signing up bettors and/or having current bettors redeposit money? If so, then I guess they'll say anything to get that commission. They feel safe behind the two-dimensional graphics on your screen and they are far away in real life from angry bettors. Robbie probably isn't his real name and it changes everyday.

[chuchu59]

It would have seemed to be an innocent mistake until Robbie denied that a contract existed. Surely the fact that you deposited was the consideration to the offer made. No use talking to that guy again. Just PM the rep here. Nevertheless, the cap locks and the job threats were uncalled for.

[praytech]

Originally Posted by chuchu59

It would have seemed to be an innocent mistake until Robbie denied that a contract existed. Surely the fact that you deposited was the consideration to the offer made. No use talking to that guy again. Just PM the rep here. Nevertheless, the cap locks and the job threats were uncalled for.

just pure rage at that point, i admit... it was soooooo frustrating.

[praytech]

Because I am a VIP, I have a VIP rep, who resolved the incident by granting the promised bonus (go, Christopher, you champ!)

It turns out Robbie is a part time employee who is relatively new, and there IS an apology forthcoming!

So, consider this resolved.

Thanks for the comments, though. Sometimes you wonder whether you are being reasonable or not.

[paul02085]

oops didnt see this was resolved.

[Jasminebed]

I am glad that VIP honoured their employee's offer to you. Even if he made a mistake, he represents that company, they should honour his commitments, because employees are considered to be acting on behalf of their employers.

You are right not to just blindly accept a CS rep's word in a matter of this nature, and it is well within your rights to ask for management to resolve an issue like this. Happy KS made it right with you.

[Fleur-De-Lis]

I understand Christopher is the only decent person in KS support... I had a problem once he helped me very graciously with, even phoned me personally ...or he is playing 'good cop'?

[praytech]

Originally Posted by Fleur-De-Lis

I understand Christopher is the only decent person in KS support... or he is playing 'good cop'?

probably just playing good cop... anyway, things have gone pear shaped, and i won't have anything more to do with this casino.