Sci-Fi: undefined t&c's for loyalty freebie

[Mouche12]

This is the e-mail from Sci-Fi support and my reply to it:

"Hello James,



Thanks for your kind apologies.... accepted of course and happy gaming always!



Kind regards,



I will also post this email on the Casinomeister forum.




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Date: Mon, 17 Mar 2008 14:10:23 -0400
Subject: [SciFiCasino #GPQ-666470]: Issue with Token
From: support@sci-fi-casino.com

Hello Jacqueline,

Thank you for playing at Sci-Fi Casino.

Firstly we would like to sincerely apologize for all the inconveniences that this issue may have caused.

We truly appreciate your loyalty towards our site and we thank you for your patience and understanding, as the error was on our part and we have now corrected to make sure that it does not happen again.

If you need anything else please let us know.

Regards,

Customer Service Staff
SciFiCasino Team"

[paul02085]

Glad to see they apologized. I always liked Sci-Fi.

[casinopotato]

Glad to see they apologized. I always liked Sci-Fi.

Yes, they're a good casino. Strangely a lot of RTG's expect their players to know that 'slots' doesn't include RS-slots. Except the thieves would have cashed out your $80 without problems and offered huge slots promotions until you had a big win. Only then would they sic that on you.

[Mouche12]

Problem solved!

Chatted with James again, he apologized:

I apologize for the inconvenience, the thing is that before we had that rule and it was removed, and I failed to review them.
James: I will send you an email with an apology,
Jacqueline Sieben: okay, I copy this line of text and put in the forum. apologies accepted, I will cash out now...
Jacqueline Sieben: thats too kind I will put that in the forum as well....
Jacqueline Sieben: Sci-fi has a good rep...
Jacqueline Sieben: so I will cashout out now and I expect payout within 24 hrs...
=========================

I will post the email also when I receive it... fair is fair... Sci-fi has a good reputation and I am glad this one is solved, its just that James was so adamant, that I got quite upset...

Thanks for your attention!!!

good