[RESOLVED] Grand Mondial behaves BAD, be cautious !

[poser]

Hi,

Too bad, Grand Mondial sends out promo mails last month and this month.

It says, that you can get a bonus offer for EVERY weekend in that whole month. You can click a link, see the offer, and then claim it with your acc.No.

I took it sometimes (and last weekend I won the first time with it a bit). This weekend, I clicked the link, claimed the bonus and deposited. After some hours I had a chat with support and they said:" The manager has decided, there is NO match this weekend, next is one there again" I asked, why there was a offer and why I was able to successfully claim the bonus. He said, that they will not change the site just for one weekend and players will be able to claim the bonus BUT NOT TO GET IT !!!!!

THIS IS BAD !!!!!!!! HOW CAN I TRUST THEM ANYMORE ???

[vinylweatherman]

Hi,

Too bad, Grand Mondial sends out promo mails last month and this month.

It says, that you can get a bonus offer for EVERY weekend in that whole month. You can click a link, see the offer, and then claim it with your acc.No.

I took it sometimes (and last weekend I won the first time with it a bit). This weekend, I clicked the link, claimed the bonus and deposited. After some hours I had a chat with support and they said:" The manager has decided, there is NO match this weekend, next is one there again" I asked, why there was a offer and why I was able to successfully claim the bonus. He said, that they will not change the site just for one weekend and players will be able to claim the bonus BUT NOT TO GET IT !!!!!

THIS IS BAD !!!!!!!! HOW CAN I TRUST THEM ANYMORE ???

This is VERY bad. The procedure is to click the link to see your offer, deposit, and play 1x the deposit. They have informed players that this is how it will work in future, and that they will no longer be sending the offers by Email (although they do seem to send one intermittently).
Depending on what is displayed, this could constitute a misleading advert under European law, and they could get into trouble should the advertising regulators receive complaints about this.
This also creates a feeling that we cannot trust this casino to honour any offers they make, since players only find out after they have taken up the offer.
While they are doing this, they are at the same time sponsoring the mass propagation of white label casinos to suck even more players in. They DO NOT NEED WHITE LABELS if they already have too much on their plate to run a proper and trustworthy business. They need FEWER brands, and to pay more attention to the running of each.
If this group is so damn determined to crash & burn, let them, hopefully they will take out those 30+ white labels along too.

Make certain not to play in the wrong currency either - they'll have you for that too!

[Gino]

Hi,

THIS IS BAD !!!!!!!! HOW CAN I TRUST THEM ANYMORE ???

TRUST IS A WORD not standing in any casino terms & conditions

[lojo]

"Not going to change the website for one weekend"? How hard is that?

The negatives are starting to add up here

[vinylweatherman]

I have just researched this, and it is the NEWSLETTER that is lying, not the casino lobby, which is merely confusing.

The screenshot shows that it appears to be offering a bonus "this weekend", however, the validity dates are those for last weekend.

What is also the problem, is that although I claimed this last weekend, which cancelled the offer from still being displayed, the software has simply detected "Weekend!", and cleared the cancellation to display the new offer. Unfortunately, since one was not issued this weekend, in direct contradiction from the promise made in the newsletter, the software has failed by not correctly dealing with such a situation, and has displayed a confusing offer which could equally be down to the TEXT not having been updated, as opposed to no offer going out. In fact, this has indeed happened before, the text reflecting the previous weekend, yet nevertheless, the offer being valid.
This week, it seems, it is the complete opposite, valid text & no offer, but players only find out after they have made the deposit, seen no bonus after three hours, and contacted support.

If in doubt, when the dates are wrong, assume no offer, rather than a misprint UNTIL support have confirmed the situation.

To this end, I have just deposited my £50 into Lucky Nugget, where there is an identical offer, but with the correct dates.

The £70 shown is just "left overs" from last weekend.

[dynamitewoman]

this is a very good site to avoid. Unfortunately, my first experience (and last) with it did not see me copying and pasting because it would be pointless because I had already decided to avoid this site like the plague.
The promo offer included a 20 times playthru ( on a no deposit promo)before a withdrawal could be made on wins, preceding a minimum depo. when I contacted live help, I was told it was a 50 times playthru and he had no idea where i saw the 20x playthru required. I did send the promo ad to him for his perusal and verification, but never heard from them again. So. apparently, it is common practice for them to use deceptive front page ads and then claim out of date or in error and the site will not be held responsible. Geeeeeeeeee, I wonder just who should be held responsible for lies placed on promo pages and websites to entice players?

[vinylweatherman]

this is a very good site to avoid. Unfortunately, my first experience (and last) with it did not see me copying and pasting because it would be pointless because I had already decided to avoid this site like the plague.
The promo offer included a 20 times playthru ( on a no deposit promo)before a withdrawal could be made on wins, preceding a minimum depo. when I contacted live help, I was told it was a 50 times playthru and he had no idea where i saw the 20x playthru required. I did send the promo ad to him for his perusal and verification, but never heard from them again. So. apparently, it is common practice for them to use deceptive front page ads and then claim out of date or in error and the site will not be held responsible. Geeeeeeeeee, I wonder just who should be held responsible for lies placed on promo pages and websites to entice players?

Responsibility lies with the owner of the site showing the promotion, be that Grand Mondial or their subcontracted spammer from Majorbonuses.

The 20x may have been from the spam, and the 50x from the casino.
The accreditation of Grand Mondial PREDATES their take over by Mario's lot. They used to be an independent, a bit like Roxy group, and it was then called Grand Monaco. Even then, Mario's group were causing some complaints in their main casino. They then bought Grand Monaco, changed it to Grand Mondial, and released 30+ white labels, then started confiscating winnings from players who never used bonuses, but used the "wrong currency".
They are now adding misleading advertising into the mix, Newsletter promises one thing, lobby looks confusing, and support say confusion is because they have broken the promises made in the newsletter, but can't be bothered to update the website, nor alter their brand new "easy to use" lobby based promotion centre to cope with broken promises.

Lucky Nugget also irritated me, the offer was refused, then accepted 5 minutes later - I have no idea which is correct, but it will probably get credited.
I mentined this latest fiasco to their rep, along with something about this industry proceeding downwards within a lavatory pan.

[poser]

HEY,

They credited me with the bonus today !!!!!!!!!!!!

Maybe they read this thread ??? I don't know.

Strange, but after I had the chat, I didn't send anymore mails. Only thing I did is, I put a very bad comment in the "How do you rate this chat ?" box...
(in wich I wrote all players should know of this issue and asked them, how I could ever trust them again in the future)

Yes, complaining in public is the strongest (but ONLY) weapon we got....


- THX for all the support of you guys here !!! -

[vinylweatherman]

HEY,

They credited me with the bonus today !!!!!!!!!!!!

Maybe they read this thread ??? I don't know.

Strange, but after I had the chat, I didn't send anymore mails. Only thing I did is, I put a very bad comment in the "How do you rate this chat ?" box...
(in wich I wrote all players should know of this issue and asked them, how I could ever trust them again in the future)

Yes, complaining in public is the strongest (but ONLY) weapon we got....


- THX for all the support of you guys here !!! -

Hmmmmm..

Maybe worth a little experiment here then, just to see exactly what the problem is?

[Mario]

Hi,

Too bad, Grand Mondial sends out promo mails last month and this month.

It says, that you can get a bonus offer for EVERY weekend in that whole month. You can click a link, see the offer, and then claim it with your acc.No.

I took it sometimes (and last weekend I won the first time with it a bit). This weekend, I clicked the link, claimed the bonus and deposited. After some hours I had a chat with support and they said:" The manager has decided, there is NO match this weekend, next is one there again" I asked, why there was a offer and why I was able to successfully claim the bonus. He said, that they will not change the site just for one weekend and players will be able to claim the bonus BUT NOT TO GET IT !!!!!

THIS IS BAD !!!!!!!! HOW CAN I TRUST THEM ANYMORE ???

Hi there Poser,

Thank you for this post.

Firstly the normal process is as follow:

Every first of the month if any new games are launched you will be offered a Triple point’s offer and the email will inform you of the months deposit offer that you will be qualifying for.

I can understand that the line: 'every weekend' would implicate that you should have gotten a bonus however being the festive season and we were only able to launch the new games last weekend it resulted that the usual process was not or could not have been followed.

Also as per Vinyl's screen shot it did clearly stipulate that the offer was only valid for 4th and the 6th so there could have not been any confusion as to when you claimed the offer.

Even though you did not get a purchase match offer for last weekend you did indeed qualify for triple points on the new games.

However do note that our promotions team is going to make the following amendments to the promotional mailers that get sent to player…

Removal of ‘every weekend’
And
Future purchase match mailers will have the specific weekend date on it.

This will surely assist in this matter where a player claims for an offer and does not qualify being outside of the promotional period even thou when you claimed the offer it clearly did state that the offer was valid for a specific weekend.

Best regards
Mario