2 Great Reasons Why FL in Rogue Section

**bernynhel** · 17th November 2007, 11:45 PM

Reason #1: Email from Support at 12:44pm

Contact Us‏
From: Casinodesk Support (support@casinodesk.com)
Sent: Sat 11/17/07 12:44 PM
To: bernynhel@xxx.com

Hi William Thank you for contacting us with regards to this matter. William, I have assessed your account and see that you were offered a20% match on all purchases of up to $600 between Nov 14 and Nov 18.During this time, you made one deposit of $48.01 and also received abonus of $17.45. You therefore received all bonuses you were eligiblefor. Use this bonus to kick-off your lucky streak and you could soon be onour growing list of BIG winners! Bonuses and free money allocated to you carries a 30x wageringrequirement before it may be cashed out. Your non-bonus / cash money iscompletely unaffected by this bonus and may be cashed out at any time,without restriction. If you make a withdrawal and you have a bonusbalance, your bonus balance will be forfeited and reset to zero. To see the activity and wagering on the account use the PlayCheckfacility. This is located on the top left corner of the home page on thecasino software and it has a red check in it - it is a small squareicon. * Click on the PlayCheck Icon.* Select the appropriate time period next to "Show My Login Sessionsfrom".* Click on View next to first transaction.* Click on "Show Detailed Statement" on the right.* View all transactions from that point forward. Thank you for choosing the fortune Lounge Group for your gaming pleasureand in your quest for Fortune. Should you have any further queries in future, no matter how big or howsmall, please do not hesitate to contact us.

Reason #2: Email from Support at 12:49pm

Your Purchase Match‏
From: Casinodesk Support (support@casinodesk.com)
Sent: Sat 11/17/07 12:49 PM
To: William xxx (bernynhel@xxx.com)

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Hi William

Thank you for your e-mail.

It is my pleasure to advise you that I have opted you in for this promotion and that your purchase match bonus will be credited to your account within the next 3-6 hours.

In future all you would have to do is opt in for the promotion by clicking on the link on the message of the day.

We wish you the best of luck and hope to see you at the Casino soon.

Thank you for your patronage. Please do not hesitate to contact us, should you have any further queries.

Kind regards

Pieter

Casino Support

Where The Player Comes First

Note: I had opted in to the promo upon receipt of the casino's promotional email. Upon entering the casino's home page this was confirmed at the "My Promotins" window of the home page indicated by "You've Entered" being displayed under the promo notification. So there! I'd post a screen shot but the casino's "My Promotions" section is on the blink! And another thing: anyone else do the math in the 1st email on the bonus I was supposedly credited? And I checked Playcheck: The $17.45 they claim I was credited was a win on HoHoHo with 45 cents bet with 3 Wild Santas anna coupla Rudolfs!

**lojo** · 17th November 2007, 11:52 PM

Sounds like a little bumbling on their end. But certainly not rogue behavior

It'll work out for ya.

**bernynhel** · 17th November 2007, 11:55 PM

Aren't bumblers in the rogue section? Hmmmmm?

This just in!

Subject: Your Purchase Match
Date: Sun, 18 Nov 2007 00:58:16 +0200
From: support@casinodesk.com
To: bernynhel@xxx.com

Hi William

Thank you for your e-mail.

I have reviewed your account and can confirm that the bonus amount of $17.45 that was added to your account was not as part of this current purchase match offer that is running. (DUH!-bernynhel) You are yet to be credited for your $48.01 purchase made in your Royal Vegas account (OK so...$17.45 is not 20% of $48.01???-bernynhel)

You have been opted in for the promotion and the bonus will be credited to your account. within the next 3-6 hours.

In future all you would have to do is opt in for the promotion by clicking on the link on the message of the day. (Guess the part about my already being opted in for the promotion got lost in mail, huh?-bernynhel)

We wish you the best of luck and hope to see you at the Casino soon.

Thank you for your patronage. Please do not hesitate to contact us, should you have any further queries.

Kind regards

AJ

Casino Support

And my snappy reply:

RE: Your Purchase Match‏
From: William xxx (bernynhel@xxx.com)
Sent: Sat 11/17/07 3:06 PM
To: Casinodesk Support (support@casinodesk.com)

This happens EVERY time I participate. Hardly worth the trouble, is it?. I do hope that someone who is in a position to give a rat's left foot reads this. AJ, demand a raise, immediately!

William x. xxx
Los Angeles

**lojo** · 18th November 2007, 12:00 AM

Yippers, and I think that's the part of the rogue pit they're in... but another kind of bumble altogether.

I think they got turned into a newt, but they're much better now

**bernynhel** · 18th November 2007, 12:58 AM

And when you thought the fun was finally over:

Subject: Your Query
Date: Sun, 18 Nov 2007 01:38:29 +0200
From: support@casinodesk.com
To: bernynhel@xxx.com

Hi William

Thank you for your e-mail.

It would be our greatest pleasure to assist you with any queries that you may have. I have had a look at your account and from the e-mail that you have sent I was not too sure what exactly it is that you are unhappy about.

I would therefore like to extend to you an invitation to tell us what the matter is and we will gladly assist you wherever we can.

Thank you for your patronage. Please do not hesitate to contact us, should you have any further queries.

Kind regards

Pieter

Casino Support

Oh yeah?

The reply and, hopefully, the end:

RE: Your Query‏
From: William xxx (bernynhel@xxx.com)
Sent: Sat 11/17/07 3:54 PM
To: Casinodesk Support (support@casinodesk.com)

It is my greatest hope that seeing things from another perspective may enable you to understand:

http://www.casinomeister.com/forums/...e-section.html

William x. xxx
Los Angeles

**bernynhel** · 18th November 2007, 08:45 PM

Epilogue

Your Query‏
From: Casinodesk Support (support@casinodesk.com)
Sent: Sat 11/17/07 4:08 PM
To: William xxx (bernynhel@xxx.com)

Hi William

Thank you for your e-mail.

Please accept our sincerest apologies for any inconvenience caused by this matter. I have sent through a request to have the bonus manually credited and it should be in your account within the next 30 minutes.

Due to a system glitch the system picked up the tournament winnings as a purchase match and that is the reason why the purchase match was not credited. (Of course I won no tournament but you think this guy needs to be any more confused than he already is?-bernynhel)

We thank you for your patience (WHAT patience???-bernynhel) and understanding and hope to see you at the Casino soon.

Thank you for your patronage. Please do not hesitate to contact us, should you have any further queries.

Kind regards

Pieter

Casino Support

Where The Player Comes First

These AFTER (of course) I clued them to the fact that this whole fuster cluck was being posted here!

Your purchase match bonus‏
From: Casinodesk Support (support@casinodesk.com)
Sent: Sat 11/17/07 4:36 PM
To: bernynhel@xxx.com

Hi William

Cyril here from the Royal Vegas support desk

This is a courtesy e-mail just to inform you that your purchase match bonus has been credited to your account. (Alluvasudden!-bernynhel)

Well done.

We hope to see some big wins from you soon.

Thank you for your query.

Good luck and remember to have fun. (4 hours dickin' around with emails back and fourth for a lousey $20 bonus that should've been credited automatically is MY idea of a good time. Isn't it everybody's?-bernynhel)

Should you have any further queries, please do not hesitate to contact us by telephone or e-mail, as it is always a pleasure to be of assistance.

Kind regards

Cyril

Casino Desk

Where the Player Comes First (Jeez! Imagine what their idea of SECOND or-and just SHOOT ME if this ever becomes the case-THIRD must be? Oy vey!!!-bernynhel)

**bernynhel** · 18th November 2007, 10:05 PM

OK here's the problem: I woke up today. I'm minding my own business. Make a cup of coffee. Sit down to check my email and find THIS:

A bonus has been added to your Casino account‏
From: Casino Desk Support (support@casinodesk.com)
Sent: Sun 11/18/07 8:47 AM
To: bernynhel@xxx.com

Dear William ************************************************** ***** * GREAT NEWS: Your Account's Been Credited. * ************************************************** ***** Casino : Royal Vegas CasinoAccount : rvrxxx Credits : 12.06 Casino Credits Promotion : Fortune Lounge Deposit BonusTime/Date : 11/18/2007 ************************************************** ***** Congratulations William, please enjoy your 12.06 Casino Credits. Simply login to your account and have some fun. PLEASE ENSURE that you read the Wagering Requirements.......Thank you for playing at Fortune Lounge, The Fortune Lounge Support Team Fortune Lounge : 1934 Driftwood Bay, Belize City, Belize

OK so after all the BS and I finally got the bonus yesterday and I played pretty good but didn't think I had enough bankroll to really do nuthin an I was feelin pretty good so I deposited after I lost the bonus. I know, I KNOW! (stop laughing!) But I didn't even know if the deposit match promo was still on so I log into the casino after getting the above email this morning and I find......a bonus of $2.46. Great! Just what I need - a new hobby for SUNDAY! So I reply with the following, natch!:

RE: A bonus has been added to your Casino account‏
From: William xxx (bernynhel@xxx.com)
Sent: Sun 11/18/07 9:46 AM
To: Casino Desk Support (support@casinodesk.com)

A bonus of $12.06 was NOT added to my account!!! A bonus of $2.46 WAS added to my account and since I made TWO deposits of $49.77 EACH a bonus of $19.90 SHOULD have been added to my account. Either credit my account for the difference of the $2.46 that you ACTUALLY credited me and the $19.90 you SHOULD have credited me - $17.44. Or at LEAST credit my account the difference of the $2.46 you ACTUALLY credited me and the $12.06 you FALSELY CLAIM you credited me - $9.60.

For ONCE I'd like you people to do something that you're supposed to do without my involvement which does NOT INCLUDE ME having to get INVOLVED!

William x. xxx
Los Angeles

Well!? What would you have done? So this comes back:

Your Purchase Match Query‏
From: Casinodesk Support (support@casinodesk.com)
Sent: Sun 11/18/07 10:20 AM
To: William xxx (bernynhel@xxx.com)

Hi William

Thank you for contacting the Casino Desk.

William, I reviewed your Royal Vegas casino account and I do see that you were not credited the full bonus amount. You purchased an amount of $147.55 and your received one bonus of $9.60 on 2007/11/18 02:28:39 AM and another of $2.46 on 2007/11/18 05:53:46 PM totaling $12.06

I have sent through a request to have the amount of $17.45 OK I rounded down a penny they rounded up-bernynhel) credited to your account.

I would like to apologize for any inconvenience caused with regards to this matter.

I thank you for your time and patience (WHAT patience???-bernynhel) in this regard.

Please contact us again, should you have any further queries.

Thank you for your patronage and remember: "Fortune favors the bold" (OOOH! A new slogan!!!)

Kind regards

Kristin

This is a first: Every week I deposit during their match promo period Wed-Sun. Every week I have to get after FL to credit the bonus that is supposed to be credited automatically within 12 hours. This is the FIRST TIME - EVER -that the first reply in response to one of my "Where's My Bonus?" emails was NOT a load of B.S. trying to tell me that a $18.32 slot win on a 36 cent bet on Tally Ho was really my bonus and they didn't owe me nuthin or some similar horseshoe! Its gotta be cuz I let 'em know that I'm posting all the B.S. they make me call them on HERE at CM!!! What else could it be? Right? So my reply:

RE: Your Purchase Match Query‏
From: William xxx (bernynhel@xxx.com)
Sent: Sun 11/18/07 10:31 AM
To: Casinodesk Support (support@casinodesk.com)

Thank you Kristin. Demand a raise IMMEDIATELY.

William x. xxx
Los Angeles

See!? I can too be nice! So I get this:

Thank you‏
From: Casinodesk Support (support@casinodesk.com)
Sent: Sun 11/18/07 11:37 AM
To: William xxx (bernynhel@xxx.com)

Hi William

Thank you for contacting us.

William, it was and always will be a great pleasure assisting you with your queries. Please note that we are available to you 24/7.

We thank you for choosing our casino in your quest for fortune.

Should you have any further queries in future, no matter how big or how small, please do not hesitate to contact us.

Thank you for playing at the Fortune Lounge Group.

Kind Regards

Kristin

Casino Desk Support

Where the Player Comes First

Thank you for playing at the casino

Aw...makes my little heart go pitter-pat. The "demand a raise..." line always makes 'em wet like that. You can use it! You have my permission!
But a couple a hours go by and no bonus yet:

RE: Thank you‏
From: William xxx (bernynhel@xxx.com)
Sent: Sun 11/18/07 12:17 PM
To: Casinodesk Support (support@casinodesk.com)

No, thank you, Kristin!!!

Now, as long as we're exchanging pleasantries, WHERE'S THE MONEY?

William x. xxx
Los Angeles

So after shift change I get an email from Kirstin's relief saying they passed the request for the diff on to yada-yada-yada and thanks for my patience and I reply "What patience?" and then I wrap it all up with this:

Thanks for the bonus!!‏ (Oh yeah, I almost forgot, I got the credit at 1:04pm-bernynhel)
From: William xxx (bernynhel@xxx.com)
Sent: Sun 11/18/07 1:06 PM
To: Casinodesk Support (support@casinodesk.com); Fortune Lounge (promotions@fortunemail.net); floormanager@casinodesk.com

Hey! You guys wanna read something FUNNY? I think you'll get a kick out of this:

http://www.casinomeister.com/forums/...tml#post202319

William x. xxx
Los Angeles
rvrxxxxxxxx

This thread only refers to this weekend. This is the routine every weekend with FL! I used to play golf. Go fishing. Not any more. Bad enough I gamble too much, I hadda become a masochist, to boot?

**chuchu59** · 19th November 2007, 03:12 AM

Simple. These guys dont know how to multiply ($48x20%) equals $9.6. instead of $17.45 but they know how to subtract ($19.91 - $17.45) equals presto $2.46. They arent rogues but rather primary schoolers who still need to learn multiplication and division. What incompetence!

**bernynhel** · 6th December 2007, 04:31 AM

Been a while since I posted at CM and wuddn't ya know it would be FL to provide the inspiration to write something!

Deposited last night at Royal Vegas and forgot about it figuring the bonus wouldn't be applied for at least a day. Logged in today and no bonus! Surprise!

Telephoned support and was astounded to hear something besides static!!! Oh Boy! Support said they were having some problems and that bonuses were now (then) being posted and would take only 2 -3 hours. So I took a nap (5 1/2 hours) woke up and guess what?

2nd time I call support (No static AGAIN! WOOO-HOOOOO!!) and now they say the bonuses (weekly match deposit bonuses offered Wed-Sun/35% this week) started kicking in 32 minutes ago (?) and now would only take 2-3 hours! (It's not GROUNDHOG'S DAY, is it?) Uh, what about what the other guy said 5 1/2 hours earlier? Support guy no. 2 contradicted support guy no. 1 then checked the log and told me support guy no. 1 told me 3 -6 hours not 2-3 hours. BS!! Plain case of FL revisionist history!!!

FYI: I've been taking part in this FL promo every week for months and have NEVER had a bonus credited withnout a hassle!

**vinylweatherman** · 6th December 2007, 07:33 PM

Originally Posted by bernynhel

Been a while since I posted at CM and wuddn't ya know it would be FL to provide the inspiration to write something!

Deposited last night at Royal Vegas and forgot about it figuring the bonus wouldn't be applied for at least a day. Logged in today and no bonus! Surprise!

Telephoned support and was astounded to hear something besides static!!! Oh Boy! Support said they were having some problems and that bonuses were now (then) being posted and would take only 2 -3 hours. So I took a nap (5 1/2 hours) woke up and guess what?

2nd time I call support (No static AGAIN! WOOO-HOOOOO!!) and now they say the bonuses (weekly match deposit bonuses offered Wed-Sun/35% this week) started kicking in 32 minutes ago (?) and now would only take 2-3 hours! (It's not GROUNDHOG'S DAY, is it?) Uh, what about what the other guy said 5 1/2 hours earlier? Support guy no. 2 contradicted support guy no. 1 then checked the log and told me support guy no. 1 told me 3 -6 hours not 2-3 hours. BS!! Plain case of FL revisionist history!!!

FYI: I've been taking part in this FL promo every week for months and have NEVER had a bonus credited withnout a hassle!

What VIP level are you?
I have not seen a single traditional "loyalty match" bonus based on a deposit for a very long time there. They certainly came along before, but then they changed their VIP scheme, still based on points earned each month, but seemingly a change for the worse.
I do not play there much, so am, of course, on the lowest VIP level; but when I did raise myself to Silver, it seemed to offer nothing more (a bit like Grand Prive in this respect).