Golden Palace - Halloween bonus (or NOT ??)

[poser]

Hi,

I got a promo mail, offering 100% Halloween bonus to me.

In the mail, it says the bonus is automatically credited.......

This is my last mail:



Well,

now it's many hours ago I deposited into the casino, because YOU wrote me a mail, offering a 100% bonus.

In the mail, it says its automatically (!!!!!!!!!!) credited.

BEFORE, I deposited, I called you and asked, EXACTLY THIS. Yes, he stated, it is auto !!!

After the deposit, I called again, and you said it will be there in 15 min.

After 15 min I called again, NOW you said, I must forward the promo mail (??). Dont you know your own mails ???

After I sent the mail, NO response came.

I called AGAIN. Now, I got another email adress to sent the mail to.

Hell, is it so hard to credit that 50 ?

AND, do you think people LIKE this. We deposit because we WANT TO PLAY NOW !!!!!

Not to CLAIM and wait and COMPLAIN and MAIL and CALL...




Now, another 6 hours is gone, no bonus.


THX

I know, this is not a case of weeks, nor of days, but... I hate it !!

BTW: As we know of TOO many cases, if you start playing before ALL is solved, they can NEARLY do anything afterward: call you an abuser and forfeit yout winnings, close account, or... just give you No bonus because of XXX. OR, you lose, then nothing of the above will happen I think.

[Zoozie]

I had the same problems. I was one of the first persons to claim the promotion I think.
Bonus was not credited and I wrote to CS and they replied fast. The said they were not aware of such a bonus...

Later they wrote again that the promotion was real and my account was
credited. It took about 1 hour before my account was credited, so it is not automatic.

Standard BJ is allowed while all VP are not! Other (slightly better) BJ variants are not allowed, so be careful what you play! I find it weird BJ is allowed while VP is not. It is now the same terms in the sign-up bonus.
But I guess I just have to wager 20K$ on BJ then... On 1035$ currently. (5$ bets)


Golden Palace has always paid customers (slow payment up to 2 weeks though), but they do pay customers. However the management have a streaker fetish...

[lojo]

...However the management have a streaker fetish...

[dekale]

I've got an even worse experience.
First, let me tell you that I got this mail, sent to my personal address.
Deposited, no bonus, so contacted CS. Look what they gave me:

Dear xxx,

Thank you for contacting our 24/7 Customer Service Department,

In response to your email, unfortunately you are not entitled to this bonus, this was made for a certain group of individuals and unfortunately you are not on the list.

I do apologize for any mis-understandings.

I wish you the best of luck and Happy Halloween!

If you have any further questions please feel free to contact us again.

Please remember you can always contact us at our toll-free number 1-800-980-7818.

I hope you have a great day!

Best Wishes,





xxx

Customer Care

Golden Palace Online Casino

This is totally ridiculous! They just lure you in, now I've deposited, I've no way back but to play (or cash out at once, but that's kind of silly)
I think am going to make a big fuss about this if they do not rectify this mistake straight away.

I've played their welcome bonus 1.5 years ago, and since then deposited 3 more times to just play (no bonuses on these deposits). Somehow I always managed to win, I guess they just don't like that.

[Zoozie]

I have not played at GP for 2 years. So I believe they mailed this offer to a lot of people, maybe their whole customer base. And maybe they are now regretting it. So you just claimed it to late...Or maybe the mail was sent to the complete player base, while it was only intended for the cash cows.

The bonus is very juicy since BJ is allowed and they probably got a surge of
hungry bonus whores depositing.

This is the best offer since the 1K$ free mansion bet. I regret I did not take
advantage of it back them. This time I was one of the first depositors at least.

Zoozie

[lojo]

Not to derail, Inetbet has a halloween bonus... just click in the marquee for a redirct.

Back to programming

[poser]

Well,

Now, I get a mail, that I was NOT entitled to get the promo !!

WHAT ???

I got the mail. THEY are LIARS !!

I DID speak with the telefon support BEFORE and asked exactly this !!!

They told me, I just have to deposit, if I got the mail, I WILL get the bonus...

DAMN casino, I wrote them a mail, they should FAST reverse my deposit back to C2P.

They dont even have a C2P withdraw option !!!????

Stupid people...

[cyprean]

Well,

Now, I get a mail, that I was NOT entitled to get the promo !!

WHAT ???

I got the mail. THEY are LIARS !!

I DID speak with the telefon support BEFORE and asked exactly this !!!

They told me, I just have to deposit, if I got the mail, I WILL get the bonus...

DAMN casino, I wrote them a mail, they should FAST reverse my deposit back to C2P.

They dont even have a C2P withdraw option !!!????

Stupid people...

I understand your frustration. I got the same e-mail. They promised of a bonus and when I made a deposit they chose not to give one.

I think their act is unprofessional. They wont even process withdrawals back to many e-wallets, and they ask for a load of ID documents before handing out original deposit, and in the process they end up making ton of short-term (2 week) money.

BOO Golden Palace.

[vinylweatherman]

Well, they have probably pissed off & lost a big chunk of the existing player base, and they have to survive the winter before the 2008 Olympics presents a marketing opportunity for replacement mugs

The mailer should have T & C, and if there was nothing about eligibilty criteria, they should honour the offer, otherwise how can players be expected to trust ANYTHING the casino offers them in the future.
What is most damning of all, is that even when checking with support, they lie that you are eligible based on your account info, and then admit you are not once having deposited. This moves from botched marketing to rogue behaviour, and they seem to be making it hard for aggrieved players to even get back their deposit.
Being Golden Palace, wouldn't Christmas have been a better time for this kind of stunt, then they could have REALLY pissed players off

[poser]

I can only say, if they will NOT reverse my deposit, they will lose min 10$ for every 1$ I deposited in reputation.

Because I will not stop post this thing in every forum I find: Warning - Casino Palace.

If only 10% of poss. new customers decide to NOT deposit with them, its worth it for me....

If I had NOT contacted the TELEFON support before, it would be BAD enough.

But so, THEY HAD MY ACCOUNT NUMBER WHEN THEY FORCED MY DEPOSIT WITH A LIE.....