What likely happened here:
The marketing department carpetbombed the whole player database with the promotion mail. The security department previously flagged some accounts of the player database, but never sent you an email about that. So when you deposited, theoretically (from the customer service's point of view) they gave you the bonus, but it was never showing up on your account because of the security department. Finally they were able to find out that you're bonus-banned (or got bonus-banned when you deposited for this promotion), and sent you the email.
At GP you get bonus-banned very fast if you only play with promotions. It doesn't matter what games do you play and win or lose. They consider revising your status if you deposit and play without bonuses. See my case about GP in the below thread:
http://www.casinomeister.com/forums/...irst-time.html
"Only your bad luck is visible -- your good luck often slips by unnoticed." Dan Harrington
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