Mayan Fortune prob - resolved

[blizeH]

Hi guys,

I signed up at Mayan Fortune a couple of weeks ago since they offered a nice signup offer, I played through accordingly and wiped out my $200 deposit.

Fair enough, no problems there. I then had an e-mail saying I could get a free $10 as well as a monthly bonus, again, fair enough, I claimed the free $10 and put in another deposit for the monthly bonus after I'd completed the $10 playthrough, didn't receive a bonus, but I didn't pursue it, and continued to play on with my own money for a bit and then just withdrew.

A few days later, I had an e-mail through requesting a lot of documenation, as well as signed forms, no problem, I filled them out and they were accepted.

Shortly after, I received an e-mail saying my withdrawals had been reversed, and upon trying to login to my account it had been locked. I wasn't particularly happy about this as I had around $600 in there, $500 of which was my own funds, $10 the bonus (which I'd already played through) and the remaining $80 was profit.

I queried this and received this e-mail:

The account history of xxx clearly illustrates a premeditated methodology used solely by players who are simply out to abuse first deposit bonuses for the purpose of profit. Your account has been linked to a handful of other accounts at Mayan Fortune through wagering patterns, timestamps, and other such information. The Terms and Conditions agreed to upon account activation describe the casino's rights to refute winnings in very specific cases such as this. I apologize for the trouble. Your accounts will remain closed and your deposits will be returned to your *withdrawal method* account.

The casinos decision is final.

Casino Management

Now since it's only $90 or so that I've lost I'm not really that bothered and plan on just letting it lie, but I'm still a bit concerned considering that I still haven't got paid yet, but I'll keep you guys updated if that's okay.

Just a warning though, please avoid these as they seem like nothing but trouble.

Thanks,
blizeH

[cyprean]

FWIW Mayan Fortune is powered by Rival software.

I believe that they are fairly new, and after this report I would be somewhat vary of depositing there.

If you followed their terms and conditions, please do Pitch-a-Bitch here at Casinomeister. It seems that they owe you $80.

They do blame you for using a BONUS that THEY offered. If they don't want players there they would not have had to offer you that bonus. And now that they offered, they should also play. Simple.

I am assuming that there is no other thing here going on other than that you won. And you won only $80 which is not even that much. Not very impressive from Mayan Fortune and not good advertisement for them and for Rival Gaming casinos.

[blizeH]

Many thanks for the reply, but yes it's interesting they made a fuss when using a $10 bonus (that they offered me via email!) and made a profit, yet didn't mention anything when I lost on the signup!

I think I'll wait until I get paid and then maybe pitch a bitch here, like I said it's only $85 that I won so it's not the end of the world, it's more the principle if anything, I mean at worst they should of confiscated the $10 bonus and paid out my winnings, but nope, not even that.

[chuchu59]

This is ridiculous. They arent even getting it right since you already lost your signup(first deposit) bonus together with your $200. Instead of telling you in the face right away that your play pattern was not acceptable they tried you to tempt you into depositing more with other bonuses. So which is unacceptable, your play pattern in your first session where you lost $200 of your own money or the 2nd one where you seemed to have won fair and square. Unless they come up with good reasons, this is blatant thievery and for only $85/$95. Are they so desparate on such small amounts of cash?

[SlotsWizard]

The account history of xxx clearly illustrates a premeditated methodology used solely by players who are simply out to abuse first deposit bonuses for the purpose of profit.

To the casino: What a bunch of garbage! Your options are to:

• Get rid of the sign up bonus
• Reduce the contribution % and/or bet limit of whatever game was played, or
• Disallow play on whatever game was played entirely

NOT:

• Confiscate winnings and deposit

Again what's worse is that you didn't even win with the signup bonus! I sure hope they don't confiscate your deposit. It sounds like Rival needs to keep their licensees a shorter leash... next thing you know we'll start seeing Virtual Group casinos switch to Rival.

[RobRival]

Hello everyone,

I have not received a PM from the player about this.

Until I can look into this further, it might be safe to assume that the full story isn't here, but let's not jump to conclusions.

BlizeH, please PM me your account details and I'll take a look for you.

Rob
Rival Technical Support

[RobRival]

Hi everyone,

The casino staff definitely made a (few) mistakes here, the manager has cleaned it up and the player can now log in to cash-out their funds. I've sent apologies by PM to the player.

These things happen unfortunately, but I'm glad that it got sorted out.

Rob
Rival Technical Support

[blizeH]

Hi guys,

First of all I'd like to say a massive thanks for everyone's support, Rob in particular who has been absolutely fantastic and fully supportive.

Also, I'd like to say that for the signup bonus I actually only lost $50 and not the $200 previously stated (I confused the bonus for my deposit somehow) so I apologise for that, although in the bigger picture I'm not sure how much difference that makes.

I'd like to re-iterate that Rob has been really fantastic through this and I really appreciate it, I'm confident (and hopeful) that I'll get my deposit back at least, anything above that would be a nice, but I don't mind either way. I'm obviously not expecting to be able to cash out the $10 bonus nor receive any bonuses in the future, but it'd be nice to have some of my winnings I guess

If everything goes through as I expect it to, would it be possible for a mod to maybe edit this title away so it doesn't include 'warning' any more? It seems it's a case of a new casino trying to get off the ground more than it does anything underhand, and Rob/Rival's involvement in this makes me think there should be nothing to worry about. I feel kinda bad about warning against a potentially good casino (with very nice custom software I may add).

Not really sure what else to add, I apologise for making a fuss and once again I thank everyone very much for your support!

[lojo]

It's always good to read the rules before potentially damaging a casino's reputation... but I don't see anything wrong with your post other than you didn't try to PM Rob to solve it before posting. The mods will probably just add the word "resolved" to the header.
He admitted there were mistakes on his end. I've yet to hear of a case involving Rival software that the result wasn't satisfactory. And if outing a problem before all other measures are tried keeps a casino on their toes, it maybe isn't such a bad thing now and then and may even add to their reputation as they solved the problem so quickly.

/crisis commentary ramble

[cyprean]

It's always good to read the rules before potentially damaging a casino's reputation... but I don't see anything wrong with your post other than you didn't try to PM Rob to solve it before posting. The mods will probably just add the word "resolved" to the header.
He admitted there were mistakes on his end. I've yet to hear of a case involving Rival software that the result wasn't satisfactory. And if outing a problem before all other measures are tried keeps a casino on their toes, it maybe isn't such a bad thing now and then and may even add to their reputation as they solved the problem so quickly.

/crisis commentary ramble

All good and valid points here. I didn't even remember that Rival had a rep here, which is always nice. I believe if the title gets changed and the players gets paid then this is just good advertisement mostly for rival.

Thanks for RobRival for sorthing this out so quickly. I hope that the player informs here when gets paid.