Mayan Fortune prob - resolved

[Zoozie]

I have learned all Rival casino have a shared player database. Since I got bonus banned at Cocoa, whenever I sign up at other Rival casinos I am instantly bonus banned.

Ie. they offer me a 10$ free bonus. I download the casino and try to claim and I get bonus banned 1 minute after completing registration and not able to receive my free gift. And my mails have not been replied to for an explanation. (this was Mayan also)

So if you somehow end up on this 'bad-standing' list you might as well stop playing at all Rival casinos and it seems they ignore you. So be warned if you once had problems with any Rival casino.

Zoozie

[vinylweatherman]

I have learned all Rival casino have a shared player database. Since I got bonus banned at Cocoa, whenever I sign up at other Rival casinos I am instantly bonus banned.

Ie. they offer me a 10$ free bonus. I download the casino and try to claim and I get bonus banned 1 minute after completing registration and not able to receive my free gift. And my mails have not been replied to for an explanation. (this was Mayan also)

So if you somehow end up on this 'bad-standing' list you might as well stop playing at all Rival casinos and it seems they ignore you. So be warned if you once had problems with any Rival casino.

Zoozie

If Rival casinos are independent operations, sharing data should not be allowed. Being "bonus banned" is NOT about fraud, which is the ONLY justification for passing data to a central database.
Ignoring players such as Zoozie when they try to use "internal" procedures to find out what the problem is just PROVES this player ONLY managed to get justice by going public here. Perhaps Zoozie's problem is another "mistake", although it could be his Mother's mistake in giving birth in Denmark

[lojo]

Zoozie's case might point to that VWM, but really proves nothing.

I don't have a clue why the $10 'after bonus' was offered, seems like a mistake by the casino, which was admitted if not specifically.

My experiences with Rival casinos wouldn't lead me to believe that they are of the "eff 'em unless they complain in public" sort.

Also, I'm not jumping to any conclusions about the OP's original situation, I was asking for clarification so I could form an opinion. There may or may not be enough info in the original post, I'm daft sometimes ya know

[blizeH]

I don't know what you mean by manipulating the bonus, but I'll admit I didn't play with my own money between the signup and the $10 bonus they offered me, I didn't realise this would be a problem though since I made sure I abided by the terms anyway (and lost all of my money originally anyway?).

Still haven't been paid btw, but it's very early days so I'm not worrying yet.

[vinylweatherman]

I don't know what you mean by manipulating the bonus, but I'll admit I didn't play with my own money between the signup and the $10 bonus they offered me, I didn't realise this would be a problem though since I made sure I abided by the terms anyway (and lost all of my money originally anyway?).

Still haven't been paid btw, but it's very early days so I'm not worrying yet.

I'm not so sure this is "resolved" in general. You won effectively without a bonus, and far from disappearing after playing the SUB you returned a second time, and even though you didn't receive another bonus (the monthly) you went ahead and played anyway. To claim you are a "bonus abuser" is a joke. If it was earlier play that worried them, your account would have been locked before you had a chance to redeem the $10 and deposit again.
There must be something more to this, or it is getting to the stage where almost any player who wins when first opening an account, however this is done, bonus or not, runs the risk of being put through all this hassle to get paid.
If this keeps up, NEW players will be afraid to try new casinos, and will take a VERY conservative line when looking for somewhere to play. This will make it near impossible for new casinos to get into the market, and also for older ones to expand their player base unless they have a VERY solid reputation.

It is even putting ME off trying Rival software for the first time, although my reluctance to try new casinos DID have a plus side when HippoJo came along and was granted "pending accreditation". Last year I would have tried it purely based on that, and the availability of my native currency, which is rare for RTG.

[blizeH]

Good points I guess, it's not an experience I'd like to go through again that's for sure! My withdrawal is still set to 'Processing' and it's been almost a week now I think, not end of the world stuff, but I'd be lying if I said I wasn't getting gradually worried by it.

[blizeH]

Hmmph. ¬_¬

[blizeH]

Just to let you all know I've got paid here now, no problems

Many to everyone again!

[cyprean]

How long did you have to wait from the moment you made the 1st withdrawal request until you received your money in full?

[blizeH]

I got paid yesterday, so I think it was just under two weeks.