Casino Rewards down the drain like Fortune Lounge?

[andjohan]

Apparently Casino Rewards has enforced their "we can do whatever we want rule" and eCogra seems just to be puppet dolls to the casinos. The eCogra label does not say much anymore.

Anyway, I took part of Captain Cook's freeplay offer and was able to transfer 200 credits to my real account. I played (risked my own money and did not use any autoplay feature) at the casino and was able to cash out around 500 credits. However, since I played French Roulette I had clearly played by a certain pattern that did not sit well with the "Risk management" team. They told me that my deposit would be refunded, but now, 3 weeks later, there has not been a daim in my Neteller account from Casino Rewards.

I don't understand how reputable casinos can act like this. They should state in their Terms and Conditions that the only allowed games to clear a bonus is slots. French Roulette weighs 50% towards clearing the wagering requirement! If the casino don't want players to play that game to clear a bonus, make it weigh less, like Blackjack.

Has anyone had any experiences like this with the Casino Rewards group?



Regards,
Johan Andersson

[cyprean]

Pitch-a-bitch. This seems rogue material, especially as it seems that you have followed their rules 100 %.

Casino Rewards has never been the most player-friendly casino out there, but even they can not pull out these rogue tricks and steal players winnings if the player has not done anything illegal.

6 months ago Microgaming casinos IMO took the wrong path and started confiscating winnings. Once I thought you could trust a casino by its software, not anymore.

[Janek12]

That's horrible; I played at several casinos from this group but I always busted when trying to clear the bonus; now I played at Casino Kingdom and I also used MOSTLY French Roulette to clear the bonus but this time I did not bust (for once ) and won around 300 credits; I requested withdrawal two days ago so now, after reading this post, I am curious whether they will pay me.
In any case, it really is so outrageous that they dared to confiscate your winnings although you fully complied with their rules; it makes me so mad!!!

IMHO, you should not accept just the refund of your deposit and you should insist that they pay you all the winings. If they don't, they should really be tarred and included among rogue casinos, IMO.

[lots0]

As an affiliate I stopped doing business with Casino Rewards over two years ago.

I would NEVER personally play at their tables.

I would not recommend these guys to anyone ever, but then that is just me.

[SlotsWizard]

It seems like EZ-Bonus has been anything but.

Casino Rewards is among the worst MG groups. In the race to the depths of hell I would say that it's a photo finish between Casino Rewards and Grand Privé.

[happygobrokey]

one casino that makes clear that flat-min-grinding is not allowed is ladbrokes. their rules state you must bet at least 10% of the deposited amount on each hand to count for wagering. seems like a lot, but since they match it with bonus, you really only bet 5% of your stack. when i was playing, the sign-up was 50 gbp on 50 deposit, so i had to bet 5/hand. i mistakenly bet lower at the beginning, but them remembered and did the wagering as required. and i got paid.

it is not hard for casinos to say articulately what they expect of you. but it is douches like the ones who keep it so vague with their "risk assessment" or "deemed abusive" or "do not count (but really means voids your winnings)", so they can ensnare anyone they choose, that turn my stomach.

it isn't enough that they host games with a built-in edge/take to hundreds of players each day, but they have to ruin winners' days, and weasel out of their own offers after we fulfil our end, by loopholing us with invocation of eff-you clauses. they are such... i won't say it. dorks, yeah that's what i was thinking, dorks...

good luck to those embroiled in this though, make sure to pitch a bitch if you haven't yet (and truly did comply with all rules/terms). bryan is on vacation or just got back though, plus he's renovating, so give him a while, but he'll fight in your corner.

[chuchu59]

Apparently Casino Rewards has enforced their "we can do whatever we want rule" and eCogra seems just to be puppet dolls to the casinos. The eCogra label does not say much anymore.

Anyway, I took part of Captain Cook's freeplay offer and was able to transfer 200 credits to my real account. I played (risked my own money and did not use any autoplay feature) at the casino and was able to cash out around 500 credits. However, since I played French Roulette I had clearly played by a certain pattern that did not sit well with the "Risk management" team. They told me that my deposit would be refunded, but now, 3 weeks later, there has not been a daim in my Neteller account from Casino Rewards.

I don't understand how reputable casinos can act like this. They should state in their Terms and Conditions that the only allowed games to clear a bonus is slots. French Roulette weighs 50% towards clearing the wagering requirement! If the casino don't want players to play that game to clear a bonus, make it weigh less, like Blackjack.

Has anyone had any experiences like this with the Casino Rewards group?



Regards,
Johan Andersson

Oh, for Pete's sake, most players use some sort of strategy when playing roulette, baccarat or the like. The casinos should know clearly that there is no fool-proof system to beat the house so why are they so concerned about the pattern that you play. Even if you had bet on RED/BLACK or ODD/EVEN simultaneously, you would still stand a small chance of losing everything so I dont really understand how they can say they dont like the pattern of your wagering. The next time players ask for a withdrawal, they will be asking for identification and then decline your winnings by saying that you look like amoney launderer and the risk department will only refund your deposit to you. These casinos rot.

[peteyweestro]

the more negative things i keep hearing on a daily basis about online casinos and casino groups makes me believe more and more that this industry needs to be administrated to by some kinda responsible governing type body, that way the rougues go out of buisness and players can be treated with the utmost respect and all this crap they keep pulling on us would stop.casinos would also be protecting themselves against abusers and scammers, maybe the big boys in vegas like harraghs or ceasars or one of those big casinos should start up an online version and somehow work it out with our gov, about all the legalities and it would surely be taxed but would you rather take chances with this online casinos as is or with one that had a long and very good and lasting reputation, even if you had to pay taxes or whatever other regulations would be put on it i still think it would be better...my little 2 cents worth

[Janek12]

I got paid today without any problems today. As I mentioned earlier I deposited 80 USD at Casino Kingdom, got a bonus 80 USD (which is, by the way, a curious thing because they only advertise 100% bonus up to 77 USD); I played mostly French Roulette, with some slots and several types of BJ in between. Heeding the advice of the Great KasinoKing , I refrained from cashing in immediately after meeting the WR and I played several short sessions for two days after meeting the WR, again playing some slots, a bit of French roulette and a bit of BJ, then requested withdrawal of 385 USD on Tuesday and I got the money today (to an e-wallet account).
Last week I deposited 200 USD at Lucky Emperor (another casino from the Casino Rewards group), without any bonus (previously busted the 100% SB), cashed in 290 USD; the money arrived in 2-3 days, too.
I was perhaps lucky that I did not have any problems; my personal experience with Casino Rewards has been really very good so far - they have something like 10 casinos in this group and they gave me the full signup bonus in EACH of their casinos, at which I registered successively one by one at ca 1-3 week intervals.
And as far as I know, there is no other MG casino group that would offer more than one sign-up bonus across the group.

So my experience is very different from that of andjohan but I would very much like to see that he gets paid his winnings in full because otherwise I would be more than reluctant to play at any Casino Rewards casino again (although there are some casinos left where I have not claimed the SB yet ) out of solidarity with him.

[NextToYou]

Pitch-A-Bitch OP. They can´t confiscate winning when you have followed T&C. Playing certain way is not a reason.