Another capital casino thread (this is hilarious)

[Matekh]

Hello

I really wish I would have read the threads about capital casino before signing up there and claiming a bonus... This is by far the worst I have witnessed in the casino business.

To make a long story short, I signed up, deposited, and claimed their 200% welcome bonus. I then began to play some games. I played Baccarat, Blackjack, French roulette and Casino war.

Before I knew it the wagering had been met and the entire balance was cashable (I only played with €5 bets and more so it went really quickly).

I then cashed out the entire balance (€450). The cashout however was returned to my account within 2 days or so. I then of course contacted the live chat.

Here are their answers:

"Cyril : Mats I have reviewed your account and can see taht you have not as yet met the required wagering requirements in order to cash out on the bonus credited"

Of course I had, I had no bonus balance!

"Cyril : There are certain guilines for betting on bonuses and should a player player not bet in the required manner this is not cashable".

Oh sh*t...

"Cyril: The easiest way to meet the wagering requirements are by wagering games that count 100% towards your wagering requirement such as Slots and american roulette."

I am sure it is...

"Cyril : I have reviewed your account and can see that you played French roulette and used the exact same patern of play and made the exact same bets and used the same amounts and same collours consecutively and then altering the colour and continuing the same patern"

Yes I played French roulette but It is allowed for wagering AND I wagered on other games too! I even changed the color of which I placed my bets in mid game!

When I asked what I had to in order to cash out he told me:

"Cyril : The bonus is automatically removed from the account once a withdrawal is made what I can suggest is that you wager on a dofferent game that you will not be able to play and a patern be detected, I would say wager a little more and make a second attempt at a wiothdrawal, I cannot give you a fixed amount as you even be able to cashin after wagering the bonus amount on a different game I would suggest games like slots which will avaoid any suspician and contributes more towards wagering at the same time."

Oh yeah, slots! It's a great way of giving away money to the casino...

I then asked how is playing on slots any different than playing on roulette (this is the best part).

"Cyril : Slots count 100% and bets are entirely 50 /50 and no paterns can be formed even if you bet on the same amount continously. "

OMG, 50/50?! I couldn't believe my eyes

But then he drops the bomb:

"Cyril : Whether you win on slots and double the credits in your account it will not be considered to be against the bonus policy 50/50 chance of winning or losing no guarantees can be made on slots you have a 50% chance of winnng or losing but this is just a suggestion you are welcome to play on other games as well."

I didn't know what to say so I ended the chat session...

I just wanted you to read this, I found it very amusing...

Anyway, the funds are in my account and have not been confiscated. But I can't cash out and wagering towards a bonus I don't even have seems a little weird.

Any suggestions?

And a little side note, his spelling actually was that bad, I haven't made any alterations to his comments!

[happygobrokey]

you definitely did the "big bets then grind" strategy. casinos hate this, but given the gigantic wagering when one plays lower-edge games, how can you be in the wrong? you managed to make wagering, the money should be yours. patterns of play happen all the time. are all flatbettors in roulette and bj abusing the game? course not. they might also be taking offence because you used "autoplay" to grind out a bonus at low-ish bets, but again, the risky big bets off the start, and the exhaustive amounts of wagering make it difficult enough to win without arbitrarily voiding play based on a standard pattern of play that non-bonus players can and do also use. but if they're a rogue or quasi-rogue, you're beat. good luck anyway.

matekh, what are you, a klingon?

[Matekh]

Yes of course I doubled up my balance on the first bet, I always do this because otherwise it's impossible to complete wagering with any clearplay bonus. It also makes things so much more interesting since you have twice the roll now and can cause alot more damage to the casino

However I wouldn't call my wagering "grinding" since I played €10 hands on blackjack, €5 spins on red and then switching over to €5 spins on black. If I would have flatbetted €1 on red or black then I could have understood the casinos decision a bit more (however I still belive that a player should be payed if doing that and then locked out).

Anyway, I played some 600 spins on a slot with a low sized jackpot and then som more baccarat. I hope that they will aprove my withdrawal now!

[dynamitewoman]

More than big bet or grinding ..or any deviation of their considered "admin. authorized "form of losing ones money, the thing casinos really HATE,,is PAYING OUT!
I suggest if you continue playing in a casino of this caliber to bring a roll of toilet paper and some chap stick with you, cuz you will be wipin and kissin a lot of butt to get your winnings in your pocket.

[GGW Laurie]

More than big bet or grinding ..or any deviation of their considered "admin. authorized "form of losing ones money, the thing casinos really HATE,,is PAYING OUT!
I suggest if you continue playing in a casino of this caliber to bring a roll of toilet paper and some chap stick with you, cuz you will be wipin and kissin a lot of butt to get your winnings in your pocket.

you nailed that one right on the head lmao

[Matekh]

I doubt that would do any good, even If I would forfeit all my winnings and just claim my deposit back they still would give me trouble! This casino is not happy until I've lost everything.

[Matekh]

Now they have confiscated all my winnings (over €1000) on both capital casino AND vegas palms, despite the fact that I played slots without even having a bonus balance!

On vegas palms I didn't play much french roulette to complete the wagering (mostly casino war I think) and they still tell me:

"You met the play through requirement, with close to zero risk of your initial deposit by only playing red on French Roulette."

How can €5 bets on casino war, a high house edge game be "zero risk" ?!

I even played slot machines for christ sake...

These casinos won't let you win...

[GrandMaster]

Vegas Palms is ecogra approved, so you can try filing a complaint at http://ecogra.org/dispute.aspx?Page=3&OP=P .

[Matekh]

Already done.

I told the fortune lounge floor manager (I was contaced directly by him) that I would go to ecogra.

But they obviously don't care.

[BBKPoker]

Capital Casino isn't an eCogra casino.