Casino Grand Bay

[RocketManAA]

I tried to reply to your PM to me but your PM mail box is full!

Hey Rocketmanaa,

Your credits played is pretty easy to see in Playcheck. Did you look through Playcheck on the dates they said you played your credits?

[bb28]

My experience with emailing support (5 times), is they can't even bother to send me the courtesy of a reply in 4 out of 5 of those times. I've phoned them 2 times and I had a very difficult time understanding them and they had a difficult time understanding me because of our respective accents. The first time I phoned I was assured someone from the technical dept would get back with me via email. Didn't happen! I then sent another email about the issue.....never heard back.

The 2nd time I phoned was because they kept sending me emails about a survey and if I took the time to do it, a free $10.00 would be mine. Never got the survey. I clicked on a link within the email once to request it, even though they said I should already have it. It never came. I emailed and said where is that survey, NO reply. A couple days later I phoned about the survey, because I really wanted to tell them what shi**ty CS they have. They said..........the email was sent out to some customers by mistake, that I hadn't been selected for the survey. A couple days later in shows up in my email.....go figure. So I filled the thing out and if CS could be rated any lower than I did........I would have.