Playshare's problematic bonus abuse policy

[lojo]

This is an answer that should make anyone happy.

Bet is placed, player wins, player will be paid! No more bonuses? Absolutely fine, imo. Certainly any casino's right to offer or not offer incentives.

With terms like this, there is no reason to modify the software to simply not accept a wager that may not be paid. Other casinos need to follow this excellent example and either commit to pay any wager made, or modify the software to not accept the bet.

Excellent, Mario. For now I will give the benefit of the doubt on white label issues and become a Grand Mondial player.

Kudos

[sdaddy]

Hi Mario,

Thank you for responding to this topic, although belatedly.

I'm glad to hear that Playshare will not deny cash-ins from players it believes has engaged in promotional abuse, but have otherwise adhered to the T&C. This is the kind of standard that many players look to in a fair and reputable casino.

For the benefit of players who might not happen to read this thread, I would suggest that in your T&Cs you remove from the list of possible actions against promotional abusers the following:

D) Cash-ins may be denied, reversed and/or considered void. In such cases, only original purchase amount may be allowed for withdrawal.

[chuchu59]

This is an answer that should make anyone happy.

Bet is placed, player wins, player will be paid! No more bonuses? Absolutely fine, imo. Certainly any casino's right to offer or not offer incentives.

With terms like this, there is no reason to modify the software to simply not accept a wager that may not be paid. Other casinos need to follow this excellent example and either commit to pay any wager made, or modify the software to not accept the bet.

Excellent, Mario. For now I will give the benefit of the doubt on white label issues and become a Grand Mondial player.

Kudos

Pretty much sums everything up. Future tense and not past tense should be used. You cannot confiscate winnings from games that have already been played but just stop the promos.

Mondial! To me, the casino sucks cos I lost my 2 deposits but the customer service is excellent. Am I contradicting myself?

[Pinababy69]

I can’t empathize enough that we will not forfeit your winnings should you been deemed as a promotional abuser but we will not be sending any further promotional content to players.

Best regards
Mario
PlayShare Group Representative

That is very good news Mario. As sdaddy stated, thanks very much for the reply, albeit belatedly.

[ugaboga]

I've been keeping an eye on this thread every since I downloaded Grand mondial. Mario's answer is acceptable and the correct one in my opinion.

Now that the bonus terms are clarified, I will make my first deposit @ Grand Mondial.