Playshare's problematic bonus abuse policy

**lojo** · 3rd September 2007, 01:39 AM

Originally Posted by sdaddy

...Meanwhile, I'm still waiting to hear from an actual representative of Playshare on this serious topic...

Any word sdaddy?

**sdaddy** · 3rd September 2007, 07:45 PM

^ No, nothing. Let the record show that Playshare will not respond to the concerns over its bonus abuse policy.

**Mousey** · 3rd September 2007, 10:17 PM

Originally Posted by sdaddy

^ No, nothing. Let the record show that Playshare will not respond to the concerns over its bonus abuse policy.

In their defense, it is a holiday weekend (here in the states, anyway) and Playshare staff members are no doubt busy as little bees signing up affiliates for their very own generic (white label) casinos. They'll get around to the players eventually... maybe...

**lojo** · 3rd September 2007, 10:25 PM

His first attempt was at least the 18th, but some reps have said they didn't get their PM's in the past?

**Pinababy69** · 25th September 2007, 08:30 PM

It is possible for promotion abuse to occur even though wagering is compliant with the standard terms and conditions and bonus system rules. If promotion abuse is identified, then Grand Mondial reserves the right at management�s discretion to take the following action(s) against the abusive player

Did Playshare/Grand Mondial ever weigh in on this clause/issue? Sdaddy, did they ever reply to your PM?

If I'm reading this correctly, they are saying that even if you follow their T&C's and bonus rules to the letter, they can still void your winnings? This is by far the worst FU clause I have seen yet...from any casino, running on any software.

Max? Mario? Any comment?

**NASHVEGAS** · 25th September 2007, 08:43 PM

Originally Posted by Pinababy69

Did Playshare/Grand Mondial ever weigh in on this clause/issue? Sdaddy, did they ever reply to your PM?

If I'm reading this correctly, they are saying that even if you follow their T&C's and bonus rules to the letter, they can still void your winnings? This is by far the worst FU clause I have seen yet...from any casino, running on any software.

Max? Mario? Any comment?

Would it mean anything anyway after their W/L BS?............Everyone remain calm

**Pinababy69** · 25th September 2007, 08:56 PM

Originally Posted by NASHVEGAS

Would it mean anything anyway after their W/L BS?............Everyone remain calm

I'd still like to hear their interpretation of it, and more importantly..have that interpretation posted here for future reference.

**lojo** · 25th September 2007, 09:03 PM

Of course it's one thing to have a clause like that and another to actually use it...

I'm sure they could get lots of help here defining a fair policy, then run the lay terms through the jawbones before incorporating it...

But, yes, agreed; I'd like to see an answer to sdaddy's query.

**sdaddy** · 25th September 2007, 10:13 PM

Originally Posted by Pinababy69

Did Playshare/Grand Mondial ever weigh in on this clause/issue? Sdaddy, did they ever reply to your PM?

If I'm reading this correctly, they are saying that even if you follow their T&C's and bonus rules to the letter, they can still void your winnings? This is by far the worst FU clause I have seen yet...from any casino, running on any software.

Max? Mario? Any comment?

Welcome back, Pinababy. I agree that this policy is unacceptable as it is written. Unfortunately, there was never any response by Playshare to my PM or invitation to respond publicly. Feel free to pick up where I left off.

**Mario** · 24th October 2007, 12:24 PM

Hi there Sdaddy,

Hope that everyone is well.

Sorry but I did not get your PM message for some reason but I do apologize for this.

I do want to thank all the participants for making me aware of this issue.

So to get down to business!

First off promotional abuse is a very hard and not easy subject or something to pin point in full but also do note that we don�t forfeit a player�s cash-in should he be seen as a promotional abuser.

What we do, do is that we do not send any further promotional offers to players who has been classified as promotional abusers.

Also in regards to switching games, that terms should be in actual fact be removed as this was in accordance to the Slots bonus and Table games bonus which was offered some time ago so this is in actual fact null and voided.

So to answer everyone�s question: �what is seen as a promotional abuse�

I would say that it is a player who tries and manipulate the bonus terms and conditions to ensure that he proceeds in meeting the wager requirements to the dot and then switching to more profitable games.

Again there is nothing wrong with the fact that you have met the wager requirements and then switching to tables games as that is what is required for you to be able to cash-in but it can and could be seen as trying to manipulate the offers Terms and Conditions.

I can�t empathize enough that we will not forfeit your winnings should you been deemed as a promotional abuser but we will not be sending any further promotional content to players.

Hope this helps and any further issues please do feel free to let me know.

Best regards
Mario
PlayShare Group Representative