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Eurogrand Casino - Purposely Misleading Bonus Terms
Eurogrand looks to have a cashable 2nd and 3rd deposit bonus but apparently they are actually phantoms.. I've had one CS confirm the bonuses are cashable, another claim the opposite. After numerous emails they are insisting the bonuses are phantom despite their t&c's. Judge for yourself....
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These guys made a mockery of themselves with such terms. One can logically conclude that since its neither a first deposit bonus nor do you belong to the exceptional group, the bonus must be cashable. Playtech bonuses are really crazy. Some are cashable, some are phantom and some non-cashable ie its only removed after the completion of the withdrawal process (normally 4 working days) so in the interim you can use it to win more without affecting your pending withdrawal.
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For completeness, here is the entire list defined as "exceptional groups"
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On a separate note, they also spam. I have never played at this site nor even visited their site when I started receiving unsolicited email from them a few months ago.
Was surprised when I saw this was a Playtech Casino. |
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This group has a history of giving inconsistent bonus offers. When I looked into this ~6 months ago, different players seemed to get redirected to pages showing different offers. I see the page http://www.eurogrand.com/en/promotions/1/341.html , which shows the 300% bonus in the 3rd deposit. Other player see a page which shows the 300% bonus on the 1st deposit. The redirects may relate to country. Offering different bonuses to players in different countries is not a big deal. The problems come in the cases where the bonus the player is given doesn't match the terms he sees and instead match a different set of terms. In addition to the 1st deposit / 3rd deposit differences, for some there are cashable / non-cashable differences and allowed game differences.
Other casinos in this group include: 32 Vegas Amber Coast Aqua Lounge Joyland Sky Kings Search their names in the forums for more information about their history. |
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i'd give them a miss. they won't let you get bonus anymore if you win on the first one anyway.
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