Autoplay banned at casinorewards?

[MarcyW]

Has anyone heard of this? My friend wanted to try playing online and I suggested Captain Cooks since they have a generous signup bonus. He won and never got paid and after sending in his documents they told him that it was because he used autoplay. Is this new policy? I only play at casinos I have longstanding accounts with so I haven't done a signup bonus in some time but this seems a little unfair. Why would they have an autoplay feature if you can't use it? I told him to go to ecogra and see what they will do. Are they effective? I feel bad now that I recommended Cooks instead of a casino like 32Red but I wanted him to get some value for his money his first time.

[Mr_Zoidberg]

First of al: "My friend wanted....". Sure

Did you already tried to mail them or talked to them in the livechat? Did you get your deposit back?

In my eyes Casino Rewards is very reputable and I don't think they will void winnings or even hold your deposit. When you "abuse" there bonuses you normally just get banned for further promotions for the entire group(which is a fair policy).

[Mike031]

Casino Rewards is very reputable and I don't think they will void winnings or even hold your deposit.

I had also never any payment problems with their group and i got my money always within 18-36 hours.

[MarcyW]

First of al: "My friend wanted....". Sure

Did you already tried to mail them or talked to them in the livechat? Did you get your deposit back?

In my eyes Casino Rewards is very reputable and I don't think they will void winnings or even hold your deposit. When you "abuse" there bonuses you normally just get banned for further promotions for the entire group(which is a fair policy).

LOL it actually was my friend. I did the signup bonuses at the casinos I play at 2-3 years ago when I started to play.

He emailed them after he sent documents etc and they said he voided his winnings because he used autoplay. I had never heard of this before which is why I asked here. The only bonus I do normally is 32 Red and I've never had a problem if i use the autoplay feature.

[vinylweatherman]

LOL it actually was my friend. I did the signup bonuses at the casinos I play at 2-3 years ago when I started to play.

He emailed them after he sent documents etc and they said he voided his winnings because he used autoplay. I had never heard of this before which is why I asked here. The only bonus I do normally is 32 Red and I've never had a problem if i use the autoplay feature.

Casino Rewards had this policy in their murky past, but they have now moved to EZBonus.
Maybe your friend should ask HOW they have determined use of autoplay, as this is a feature that has nothing to do with the server, OR the outcome of the games - it is a LEGITIMATE feature of the Viper lobby, and is heavily promoted as a desirable attraction to players. Casinos can remove autoplay if they so wish, Casino Splendido used to have NO AUTOPLAY on ANYTHING other than slots, but this has now changed.
A complaint to eCogra is worth a try, this does not seem to be the kind of thing it wants to be seen to endorse. Check the T & C to see how prominent this clause is, and how it is phrased. It can be argued that the feature is NOT CALLED "AUTOPLAY" IN THE LOBBY, the button is marked "EXPERT MODE", and a new player may think that this is not "autoplay" since it is part of the casino software, and should not be banned.

Check with this friend that it was not French Roulette that was autoplayed, perhaps with hedged bets. This could turn out to be the real reason for voiding winnings, good ol' fashioned bonus abuse.

This is the first time I have heard of Casino Rewards voiding winnings, normally they lock the rewards account to prevent any bonuses from being redeemed, and tell you that if you keep depositing it should become unlocked.

[Zoozie]

Maybe your friend should ask HOW they have determined use of autoplay, as this is a feature that has nothing to do with the server, OR the outcome of the games - it is a LEGITIMATE feature of the Viper lobby, and is heavily promoted as a desirable attraction to players.

I agree it is the client software only that handles the autoplay. The casino can maybe see from the speed of the games that autoplay was likely used, but they can not prove that. Besides it is not the in T&C so how should the player know and besides it does not make sense. They casino might as well void winnings because the player was playing naked or during a full moon.

[MarcyW]

Wow I just went to their T&C page and they have this:

If the casino deems that the autoplay feature has been used for the purpose of meeting bonus account wagering requirements, Casino Rewards reserves the right to void winnings.

I guess it is in the terms. That just doesn't seem fair to me. I'm pretty sure he played Thunderstruck, I had told him that was my favorite.

I'm a little confused by the posters saying that autoplay can't be detected. Can't the casino see everything you do when playing? I'm not real technical so I'm lost here.

[Mike031]

I had also never any payment problems with their group and i got my money always within 18-36 hours.

Sorry, but this was a confusion by me, because i thought that cinema & crazyvegas are in this group, but they are on "vegaspartnerlounge", so it was a mistake.

but i palyed at one time on yukon gold and get my money, although their 48 hour reversal time really sucks, because i had to wait 5 days, to get my money and this is really too long for a MG Casino!

[Mr_Zoidberg]

Wow I just went to their T&C page and they have this:



I guess it is in the terms. That just doesn't seem fair to me. I'm pretty sure he played Thunderstruck, I had told him that was my favorite.

I'm a little confused by the posters saying that autoplay can't be detected. Can't the casino see everything you do when playing? I'm not real technical so I'm lost here.

Damn, what a stupid term. I never saw that before :? Then you can just use autoclicker or your younger brother to click the spin button

[Atlanta]

I think Casino Rewards should be boycotted for this and their weak bonuses. And locking players accounts for stupid reasons. They are real cry babies over there.