Kiwi Casino Comps Advertising problem - resolved

[Communic8]

I signed up at Kiwi Casino because they advertised 1 comp point for every 25c wagered, and because I place high wagers, I thought that would give me back $1 for every $25 I wager (not a bad return at all) given that my comps point conversion rate is 100:1

According to my comp points page, I receive 1 comp point for every 25c wager. It says it clear as day:



But here is the thing...

Yesterday (19th June) I wagered $19548, all of this wagering done AFTER I last converted my points to real money (at a rate of 100:1). So, I should now have close to 80,000 comp points earned in one day, and at the rate of 100 comps per dollar conversion, these should convert to $800. They didn't. They only converted to around 757, which is $7 available for conversion.

But (and here is where the casino is being deceptive) although the support supervisor Julia conceded I was correct, they asked me if they could ring me, and I agreed. When they rang, they said the REAL deal is 1 comp point for every $10 wagered! Well, that's a hell of a difference. They can clearly see on my kiwi casino (newly installed again) software, it says 25c = 1 comp point. And obviously they or support must have access to my comp points page so that they can see for themselves.

So, I have been trying to get my $800 in comp points, but to absolutely no avail. The interesting thing with this casino that makes it different from the others online is that it is owned by a land based casino in New Zealand, and according to their Fair Trading department, they CAN be proscecuted for deceptive or misleading advertising even if their 'licence' is in Antigua. This is because in their advertising, they have made claim to New Zealand, by their promotions and their actions.

Kiwi Casino is owned by Kiwi Gaming
Kiwi Gaming is owned by Christchurch Casino
Christchurch Casino has been acquired by Sky City

Anyway, if you advertise something like a certain comp point wagering ratio, you must, under most country's laws, actually give players what you advertise.

Anyone else having problems with comp points? If you play at Kiwi Casino, I urge you to have a look at your comp points page, and if it says that you get 1 comp point for every 25c wagered, then start doing the math. I think this is an endemic error on Kiwi Casinos part, and I think every single Kiwi Casino player is affected. If there were 1,000 players who wager like me (maybe $20,000 per week or more), then you do the sums..... there could be millions of dollars in unpaid comp points.

Do they have to pay the comp points? Can't they just call it bonus abuse or something?

No... as I said, the point of difference is that Kiwi Gaming are not an untouchable company. Although they are located in Antigua, the company that owns Kiwi Gaming is located in NZ. The laws in NZ are very very similar to Australia, which offers massive protection in the area of Trade Practices.

If you are a fairly regular player who bets big at Kiwi, question your comp points... you really may be missing out on thousands of dollars. And if they don't pay, then maybe there is something that we can all do about it.

[jerrylee]

hey there, I used to have a real money account at kiwi until I just stopped playing.
on your screen shot, it says
"your current comp pts conversion rate = 100 pts=$1
$0.25 you bet in any game=1 comp pt you earn"

My understanding, based on your total wagers of $19548 is you'd get 1 pt for each $0.25, therefore 78,192 or almost 80,000 as you said.
But how do you know you wagered that much? I forget if their software has a log, since I last played on Playtech with them long ago..
Then your logic of 80,000 pts=$800 sounds right.

[Communic8]

hey there, I used to have a real money account at kiwi until I just stopped playing.
on your screen shot, it says
"your current comp pts conversion rate = 100 pts=$1
$0.25 you bet in any game=1 comp pt you earn"

My understanding, based on your total wagers of $19548 is you'd get 1 pt for each $0.25, therefore 78,192 or almost 80,000 as you said.
But how do you know you wagered that much? I forget if their software has a log, since I last played on Playtech with them long ago..
Then your logic of 80,000 pts=$800 sounds right.

Because they told me! the support staff actually told me how much i wagered.

Anyway, it seems they have credited my account with $1,000 of which $500 I have withdrawn... it has been approved so I guess I will just wait and see if it turns up!

The way that they handled it was actually pretty good, but it took a while, and I think that is why it snowballed.

But, anyway, if I don't get the payment, I will let you all know.