Loyalty account locked at CR

[fyndet3]

I will try to make this as short as I can. I am writing to you for some help and advice in a matter I dont think is fair at all. let me here what you think about it.

I have been playing with the Casino Rewards group casinos for years from time to time and I dont remember ever cashing out. I have deposited at almost every one of them, and taking advantage of their sign up bonuses as well as their loyalty program. Wich by the way was a whole lot better before. Never mind that. A couple of days ago I was looking for a new casino to play at and noticed that I have never played at Yukon Gold casino. So I signed up and made my first deposit for $50. You dont get any first deposit bonus but they do have a cashback if you loose it all in 24 hours. But I didnt use that. I played a long time and won on the new game Life on the beach. $2500. played another $500 but lost it all and descided to cashout. (since I have never won that much and usually I dont cashout but keep on playing. and end up with nothing) So I made a withrawel for $2000. This was on the 30th of may 2007. I knew I had some loyalty points from the past in my loyalty account and thought maybe It had reached a redeemable sum. I had over 1000points that was redeemable for $10. But when I tried to redeem it I got an error popup telling me this:
Went to live help who told me to make a deposit to solve this as it is stated in the message (see screenshot above). I wanted to know why I was forced to deposit again, just after depositing $50, since I didnt think it was fair at all. I have done nothing wrong and I am a depositing player at many of casinorewards casinos, and not an abuser! but he told me that did not matter and that it was all automatically done so he couldnt help me further. I gave up. But next day I wanted to play again (of course) so I thought maybe I would deposit another 20 at Yukon Gold to play life on the beach again. so I did - no winnings this time. But then I remembered the loyalty points and tried to redeem the $10 in my loyalty account at CR. since I made a deposit it was automatically solved I thought. BUT I got the same message again! (se screenshot above) Now I was pretty upset and contacted live help again. This is our chat:

Please wait for an operator to respond.
You are now chatting with Frederic.
Frederic: Welcome to the CR Helpdesk Live Chat service. How can I help you?
jana hedlund: hi
jana hedlund: I have now made another deposit and played it all
jana hedlund: but still I cannot reddemm my loyalty points of 10 bux
jana hedlund: can you please fix
jana hedlund: ________________
Frederic: could you give me your account number please
Frederic: Thank you.
Frederic: For security purposes, can you confirm your date of birth & ZIP code please?
jana hedlund: sure
jana hedlund: _________________________
Frederic: Please hold for a moment while I check the details in your account.
jana hedlund: sure
Frederic: The temporary suspension of Casino Rewards VIP points is based on a number of contributing factors - including your entire history within the Casino Rewards network - and as indicated in our previous correspondence we are unable to provide you with the specific criteria by which the suspension will be lifted.
Frederic: We simply ask that you continue to demonstrate an intention to play, deposit & wager at the casino in accordance with the Casino’s promotional Terms & Conditions and your entitlement to redeem points will be replaced.
Frederic: Is there anything else I can help you with?
jana hedlund: ?
jana hedlund: what are you doing
jana hedlund: Ive just deposited and wagered again my full deposit to get the loyalty points for my 50 dollar deposit last time
jana hedlund: and you are giving me what????
jana hedlund: are you kiddin me?
jana hedlund: it is not funny
jana hedlund: last time I was here andrew or Roger said that If i deposited AGAIN I would get the 10 loyalty bux
Frederic: I am serious
Frederic: I don't have any control on this
Frederic: All i can tell you is that this happened because of multiple criterias
jana hedlund: can I speak with the manager or can he call me right away
jana hedlund: at ..........
jana hedlund: in Sweden
jana hedlund: +46
jana hedlund: YOU told me that If I made a deposit I would get the loyalty account reopened again
jana hedlund: you LIED
Frederic: There is not any supervisor now, because we are out of business hour
Frederic: But you can contact us in about 6hours to speak to one
jana hedlund: I thought you say on your website that you have support 24/7
jana hedlund: why is not my loyalty points redeemable?
jana hedlund: can you please tell me that
jana hedlund: since Ive made yet another deposit
jana hedlund: then it should automatically be ok
Frederic: We have support 24/7, but there is not any manager at the moment
jana hedlund: so the support cannot help me
jana hedlund: then it is not support 24/7
jana hedlund: since I did what you told me to last time I talked to support
jana hedlund: it should be fixed , but it is not! so now you i. e the support for 24 hours will have to resolve this query for me
jana hedlund: right?
jana hedlund: R u typing something or not
Frederic: Yes, but have you considered that speaking with a manager won't solve this issue (or not in the way you want)
jana hedlund: eh, yeah that is why I said you will fix it
jana hedlund: now
jana hedlund: or at least tell me why it is not solved even though I made a deposit
jana hedlund: another deposit like you told me to
jana hedlund: If you dont have the authorities then tell me what to do
Frederic: In the message, the number or amount of the deposit are not precised
Frederic: You wanted to talk to a manager, and that i cannot do, because none is available at the moment
jana hedlund: never mind the manager
jana hedlund: since he is not there
jana hedlund: are you support at Casino Rewards or not?
Frederic: i am
jana hedlund: then help me
jana hedlund: you have not helped me at all with any of my questions or queries
Frederic: But there are multiple parameters taken into account, and i can't tell you precisely how many purchase and for how much you have to make
Frederic: all i can tell you is that you have to purchase more to finally be able to redeem the points on your casino rewards account
jana hedlund: Is this only applying to me
Frederic: No, it happens for players in the situation as you are in
jana hedlund: and what situation is that?
jana hedlund: what is my situation exactly
jana hedlund: If it is ok with you I will copy our chat here and give it to the contact for casino rewards at casinomeister.com before I take it up as a topic in the forum. OK?
Frederic: Of course you can
jana hedlund: thank you
Frederic: Even if i say no, nothing will prevent you from doing it
jana hedlund: lol
jana hedlund: why would you say no
Frederic: No reason, it was just the asking that seemed weird for that reason
jana hedlund: I was only polite
Frederic: I know and appreciate
jana hedlund: and I dont want to give our chat away without permission
Frederic: Is there anything else I can help you with?
jana hedlund: anyways fredric , I guess we will talk soon again
jana hedlund: so bye for now
Frederic: Thank you for chatting with us.
Frederic: Goodbye

I am speachless reading it again. I dont know what to make out of this

and today I got this answer to my casinomail that I sent to support at yukon gold casino


I am really uppset and offended.
Its not about the $10 its about how they treat me. I think the reason my loyalty account is locked is because I made the cashout. (I havnt gotten the withdrawel to my neteller yet). But I think I deserve a better treatment since I have spent time and money on their casinos and been a loyal player for years. and they treat me like an "alien"/bonusabuser/scammer who is worth nothing to them. and also they LIED to me at live help when I contacted them the 1:st time ,telling me the loyalty account would function normally if I deposited. (unfortunately I dont have a screenshot of my first chat since I didnt thought it was necessary)

I will be thankful for any help and comments - you guys (and girls)!

[hunterduke]

i could not read any of your attachments because the text was so small so i have no idea what the email actually said.

my guess is that you signed up at each of their casinos and played at most of them only once with the newplayer sign up bonus
is this abuse? in my eyes no..but in their eyes..who knows my guess is they think youll stop playing after you have used all your sign up bonuses then move on to a different casino group

but like i said this is just a guess since i couldnt read the email

isnt it great you can still be an abuser after years without a single cash out?

[fyndet3]

...

isnt it great you can still be an abuser after years without a single cash out?

yeah right....lol

but the screenshots is clickable and you will have to click them to magnify them. uploaded to image shack, you know.
hunterduke! did you read the chat I posted -(not a screenshot) what do you think about it.?

[oldtrvlagt]

Don't feel alone...I've written about Casino Rewards several times here because the same thing happened to me. I have $120 in "loyalty/bonus" dollars and they won't give it to me They are a joke!

[mikepipe]

Not a fair treatment!
Dont chase those 10 bucks, change your casino!
And by the way: I would ask a mod to remove your name! And your account number, which is given in the e-mail!

[hunterduke]

I have been playing with the Casino Rewards group casinos for years from time to time and I dont remember ever cashing out.

yes i read the chat and figured out the attachments..i had only clicked once instead of twice but it was early in the morning so cut me some slack on that one

im confused how you can play there for years and never show an intent to gamble or risk your own funds...just how many years and how many dollars are you required to loose for a lousey 10 dollars?

[lojo]

Crazy-making. Not only is it unfair, draconian, labyrinthine, and wierd - it is a secret how you can 'purify' your status with them. "Trust us, just deposit deposit deposit and miraculously at some unkown point our Landru2000 will again grace you with status."

CR was great at one time. I think here is another situation that we can thank the casinos for encouraging affiliates to encourage bonus junkies to crap where we sleep.

Bummer.

[thelawnet]

casino rewards are a very shoddy bunch in that they lock loyalty accounts very frequently without any warning. The problem is that the money contained therein has *already* been earned by the player. In other words they take your money but refuse to pay out on their side.

They did this to me to but then a year or so later I think the account was unlocked for no particular reason.

Bad

[vinylweatherman]

casino rewards are a very shoddy bunch in that they lock loyalty accounts very frequently without any warning. The problem is that the money contained therein has *already* been earned by the player. In other words they take your money but refuse to pay out on their side.

They did this to me to but then a year or so later I think the account was unlocked for no particular reason.

Bad

Uninstall & try in 3 months.
Same happened to me, they never replied to Kawanake, but I found three months later the points were usable, it was $70, and I lost them.
It was also triggered by my FIRST cashout, even though said cashout was only a third of total deposits. It looks like this can hang over players for years, and they get screwed on their first ever cashout.

Late last year they seemed to have made improvements, and even got the eCogra seal. If you have proof you were specifically told to deposit again to redeem the points you can complain to eCogra that you were lied to in order to solicit a deposit under false pretences. eCorgra could force them to unlock the rewards account, especially since it does not contain a bonus, but points earned by wagering.

eCogra continue to tarnish their reputation by allowing former badly behaved casinos to have the seal, only for players to see the same old "dodgy" behaviour continue.
The fact that 54% of disputes were resolved in the player's favour (recent press release) is no testament to eCogra, it shows that despite having the seal, the casinos still behave in an unnacceptabe manner, as most of those complaints should have been properly dealt with BEFORE eCogra got involved.

[fyndet3]

Thank you all for your answers, I really appriciate it! keep ´em comin´! lol
I feel a little comfort hearing others been in a situation that Im in. even though its really sad and I do feel sorry for you to. They are not supposed to be lying and cheating players like this. I HATE UNFAIR /NOT RIGHT THINGS !

MIKEPIPE - thank you for the heads up - Ive posted a pm to Simmo since I cannot edit the picture myself to take away my private info.



Quote Vinylwheatherman..."..."It was also triggered by my FIRST cashout, even though said cashout was only a third of total deposits. It looks like this can hang over players for years, and they get screwed on their first ever cashout...."end quote...

Did you not get your cashout?? Now Im really afraid that they wont payout my withdrawel. One thing about the bonus bux of $10 and another thing about the $2000 cashout, right! (for me anyways)

and also about the Ecogra.. casino Rewards are not listed in their casino list to complain about. So I couldnt send any complaints in. But you say they have the seal?!! why isnt their name on the list? looked both for CR and yukon gold casino. Nothing!