Prime Casino remove my money from Neteller!

[aka23]

For those of you who deposited afterwards and withdrew prior to meeting your requirements, we have refunded your initial deposit less your bonus and winnings.

I believe that the two players mentioned in this thread who had their Neteller winnings removed both deposited on May 7th. One of these players wrote that he has a screenshot showing that the old terms were in place on May 7th. Was this the day the terms changed? Or did the terms change afterwards... so the players deposited and played when the old terms were in place, then the withdrawal was processed after the terms had changed?

[bossplayer]

I'm sorry to hear that some of you are upset about the change in our terms and conditions. Regarding withdrawals from Neteller accounts "after the fact", these payments should never have been made in the first place according to the terms and conditions. I'm sorry that you saw an initial payout but we simply do not allow withdrawals at all until the B*30 is met. Again, I'm sorry if this seems unreasonable but these are the terms and had you deposited prior to these terms taking effect, this situation would not apply to you. In addition, we're not pioneers in this respect either as Playtech seems to generally follow this rule as well. In addition, their requirements are twice as hard to meet.

Again, I apologize for this situation but assuming we're "like every other MGS Casino" is not something I feel we should be responsible for. There are some players from this very forum who will attest to how liberal I am with money but if you haven't read the T&C's, that is really your responsibility. Ultimately, I would like to make it physically impossible to withdraw from the Casino until the wagering requirements are met but as of this moment, it's not possible in the software.

I appreciate that many of you are familiar with the standard Microgaming terms and conditions but you must understand, just because most MGS Casinos follow certain protocols, this does not necessarily mean that we are obligated to do the same.

The bottom line here is quite simple. For those of you who have deposited under the previous T&C's, you have already been able to withdraw and this has not affected you at all. For those of you who deposited afterwards and withdrew prior to meeting your requirements, we have refunded your initial deposit less your bonus and winnings.

I feel that this is more than fair and I apologize to those of you who feel otherwise.

'More than fair'? are you kidding?

Do these people even think about what they are posting?

I guess if they just took your money back from Neteller then kept your winnings, bonus AND deposit.... that would just be fair instead of more than fair.

[pangloss]

........Playtech seems to generally follow this rule as well. In addition, their requirements are twice as hard to meet.

Lolz.....Oh dear me. You get caught with your fingers in the till and then dare to point the same bloodied digit in accusation toward PlayTech.

Head shaking embarrassment - truly you need a good dose of reality to put it mildly. More could be said but for now I think the affected player needs to be compensated above and beyond merely returning the deposit and winnings for this very serious transgression. My reading of this first hand (prima facie)lends itself to criminal connotations.


...

[bash_2357]

Thanks for all your support. Here is a screenshot of the famous £1k win. No doubling up on Baccarat- just simply £5 on 4 play DW and prepared to lose my deposit- i.e Playing for luck. Ironic isn't it?

[tristan727]

All the problems appear, including mine with Wofacai, to be coming from Cypriot owned/registered entities these days. Not sure what it is about that place, but I've had enough of it now, deffo a country to avoid.

I like the original terms at Prime best, contained gems like this...

Prime Casino is registered in Cyprus and is incorporated under whatever Elad said to put there.

[Casinomeister]

I'm on this now.

[Casinomeister]

All the problems appear, including mine with Wofacai, to be coming from Cypriot owned/registered entities these days. Not sure what it is about that place, but I've had enough of it now, deffo a country to avoid.

I like the original terms at Prime best, contained gems like this...

Prime Casino is registered in Cyprus and is incorporated under whatever Elad said to put there.

Cyprus is just merely a place where a lot of banking takes place. Many casinos use this to include Cryptos and Playtechs.

[Zoozie]

This is disturbing news that this happens at a MG casino. I am very disgusted by this, if it is true and the facts are correct of course. Incidents of this magnitude are rare (Fortune Lounge). Grand Prive was not this serious.

I am still surprised the casino actually can deposit money from your neteller account to the casino(and then confiscate them). How is this possible without
knowing the 6 digit code? Every time you deposit at MG you have to type this number, and I am pretty sure the software
does not save/store this number anywhere, it would be a security breach. So is it because the casino can 'undo' the last
transaction without knowing the code? Then it must be because Neteller allows to undo a transactions.

And changing how the EZ bonus work is also very misleading. Even when you go to the withdrawal page AT PRISM casino it states
that you can withdraw your money at any time and bonus will be forfeited and you have to accept you will forfeit the bonus. This is because
this withdrawal page is the same for all MG casinos. So what do you trust, T&C changed overnight which you did not know, or believing
what it says on the withdrawal page? And the MG brand will suffer when the casino changes the standard EZ bonus to what ever they want
which the software actually does not support!!! Unbelivable. Seems Prism casino chose the wrong platform for the casino. The Playtech or
RTG platform are much better for this kind of casino management...

Also bash_2357 did not even 'abuse' the bonus in any way - ie. betting full balance on BJ etc. Playing 5$ power VP is not 'advantage player' style.

Zoozie

[XXLClubCasino]

With all your respect you arent the best to qualify to disagree in regards to breaking terms and conditions

You are just as useless in regards to responding, and the similar

besides you have caps on wothdrawals, which you dont notify your players about

Hi Uungy

Please explain me either in the thread or in a PM where you feel our Casino is misleading players. I was always very confident that our T&C is clear and that all our commercial emails contain all needed information needed by the player to fully understand the given bonus or free cash.

I would be more than happy if you could point me to where you found something to be unclear or could be wrongly interpreted. I would then have it corrected or improved.

Thanks in advance, frank

[vinylweatherman]

Cyprus is just merely a place where a lot of banking takes place. Many casinos use this to include Cryptos and Playtechs.

Well, this is truly sloppy, a legal contract that has a line "whatever Elad said to put here".

This just look so BAD for the casino, it implies that the intention was to construct a term along the lines of "legally licenced and insured", but they cocked up & forgot to replace the marker with the actual name of the entity they wanted to appear to be incorporated under.

Whatever the other points of this case are, the really big issue I feel is the arbitrary removal of already paid funds from the players personal Neteller account. This could turn out to have been an illegal act, but it will require a ruling from the FSA and or Isle of Man. Under UK law, before recovery of a debt can take place, a proper process must be gone through, it is not good enough to just send the "heavies" round and just take it!
Once the casino thought this sum was owed back to it, it should have proceeded in a proper manner in order to resolve the problem. Time and time again, where players are in a similar position, they can resort to the chargeback to resolve the issue, but by and large they dont, they contact the casino, and if that fails they go through a dispute resolution process if one is available, and generally have to accept the ruling.
It seems in this case, these two players have been treated not as customers, but as bitter enemies who had covertly raided the bunkers for 1000 credits or so, so a commando raid behind enemy lines straight to Neteller was sanctioned, while the player, thinking Neteller well enough defended, did not think that they even needed to get the money out ASAP so that the enemy raid could not grab it back.
As Neteller said, had the money not been there two weeks later, Prime would not have got it!
The moral is that to protect against this kind of behaviour, players just need to ensure that they dont leave withdrawals lying around in their Neteller accounts.
Fortune Lounge were rogued merely for refusing to pay bonus players, but they never stooped so low as to retrospectively raid Neteller accounts of those bonus players whom they had paid before and felt they shouldn't have.

Whether the player is right or wrong is now a minor issue, it is the Neteller raids that are the huge worry, many players did not think this kind of act was even possible, and now trust has been ruined, and it can never fully recover until Neteller make a cast iron promise that they will never allow this kind of thing in future.

The only safe way to play at Prime (and any other casino that gains a reputation for charging back Neteller credits) is to deposit with UKash or Western Union, and withdraw by Western Union or similar. This would ensure that once you got paid, you stayed paid, and the advantage for Prime would be that players cannot do a "chargeback" from UKash or WU.