Prime Casino remove my money from Neteller!

[Casinomeister]

I'm not sure what a crisis commentator does, but I'm willing to give it a shot. Should I write something real quick, in case we have a crisis?

If you can match the verbiage of VWM, then go for it. He's by far the crisis commentator that inspires me with awe.

[Mousey]

I'll just remain one of the 'odds and ends'.

[Pinababy69]

I'll just remain one of the 'odds and ends'.

That's screaming for a snappy comeback.

[bash_2357]

Just for an update. Played a mixture of french roulette and Avalon ( slots)- the latter hit free spins 3 times but unfortunately only 80p a spin.
Final result cashed out for 1255 ( an additional 220 compared to my neteller balance). Money has arrived in my neteller account - have instantly withdrawn!!

[indievertigo]

Haha nice one, so both the players have cashed out more than original! Lets hope that be a lesson to casinos, never attempt to steal from a player.

[hunterduke]

Just for an update. Played a mixture of french roulette and Avalon ( slots)- the latter hit free spins 3 times but unfortunately only 80p a spin.
Final result cashed out for 1255 ( an additional 220 compared to my neteller balance). Money has arrived in my neteller account - have instantly withdrawn!!

IM REAL GLAD TO HEAR!!
although neither player made a huge advance in their cashouts im happy they didnt loose.
its unfortunate they had to go through this aggrevation to begin with though.
has anyone ever heard back from neteller on this?
hunt

[Casinomeister]

Due to the fact that a number of rants and personal digs got a bit out of hand last night, I've split this thread to keep this one focused. Thanks for your understanding.

The rants have been moved to this thread:
http://www.casinomeister.com/forums/...her-rants.html

Before participating in any rant, please review the forum rules. Thanks!
http://www.casinomeister.com/forums/forum_rules.php

[Ferretktf]

I have had a response from Neteller to my concerned query...

It's not a particularly satisfactory answer however, on the assumption that what has been stated in this thread - from both sides - is true.

They quote ....

"Under our merchant contracts, there are only exception cases where a merchant can withdraw member funds. However, these are very strict circumstances due to issues such as technical errors. Merchants are not able to withdraw member funds from NETELLER accounts at their own discretion."


However - Prime appeared to have used "their own discretion" in this case. Or they have misled Neteller as to the true nature of the claw-back ... in which case they must be on dodgy legal ground.


Thoughts?

[pangloss]

My post #77

I am going to make a second and repeat request. Produce ALL the correspondence between Prime and Neteller that resulted in the subject funds (2 X accounts) being removed from Neteller and sent to Prime.

I suspect you misrepresented the position to Neteller. I suspect you told Neteller that the players had defrauded Prime Casino and obtained the winnings by unlawful means. In these circumstances not only have the players been libelled and their good character defamed, but in addition, the false pretence to Neteller in order to obtain an advantage is yet another criminal offence to be taken into account in this sorry saga.

Produce and publish the said correspondence and demonstrate that my suspicions are unfoundered. I bet you don't

And the response:

If I hadn't noticed, I clearly wouldn't be here addressing the issues. You seem to be unsatisfied the way I'm handling things. Why is that exactly? What's your angle in this? The players are both happy but you continue to pour fuel into the fire.

Like I have over the last two days, make yourself familiar with how Neteller works with a Vendor account before making sweeping criminal allegations about how we do business. Some of you have very valid points but you for example are clearly picking fights for no good reason. Who are you fighting for right now exactly? The players have both said they are happy with the resolution. Why aren't you?

I have spoken with the head fof our support team and he explained it to me like this: We are able to reverse any deposit we make to a Neteller account if the funds still exist. We don't need to provide documentation of any kind and this is simply known as a "reverse chargeback".

I understand that this may make many of you uncomfortable but it is a Neteller reality and I highly doubt we are the first people to do it. Having said that, I've issued a policy that this is never to happen again without coming across my desk first. I'll also say that this entire incident occurred as a result of us changing the T&C's. From now on, I'll put a notice on the Casino index page of changes and a date. From that point, there should be no more excuses for not reading them.

I know you'd like to believe that there is a secret conspiracy going on where my Casino is defrauding players by the millions by lying to Neteller but that's simply not the case. You're welcome to call Neteller and ask them what kind of documentation is required because there is none required.

Any Casino or in fact, any vendor using Neteller can reverse a charge so long as the funds still exist in the account. In the future, please relax your tone a bit. I'm doing my best to sort this out. Since you're keen on giving me orders, how about you take some yourself. Go contact Neteller and ask them what kind of documenation or proof a vendor needs in order to issue a chargeback. When you find out there isn't any, perhaps you can come back and apologize labeling us as liars and criminals.

Thanks,

Josh.

Members (players) are not a party to the contract between Merchants and Neteller. There is no clause within the Member's Terms of Use that permits, authorises, consents or in any aknowledges the capacity of either Neteller or Merchants to debit a Member's account in the form of a reverse chargeback.

Having said that, in Ferretktf's post above Neteller insist that "strict circumstances" need to exist in exceptional cases before a Merchant is able to facilitate a reverse chargeback from Member's accounts.

One can ordinarily assume those "strict circumstances" would be set out and reduced to writing for further consideration before Neteller can be satisfied an "exceptional case" exists and consent to a Merchant's request to a reverse chargeback.

The version offerred above by Prime Casino as to the procedure adopted to facilitate a reverse chargeback can in no way be reconciled with the position put by Neteller. Furthermore, the narrative supplied by Prime Casino with respect to facilitating reverse chargebacks has not been corroborated by a single identity within the online gaming community.

No facts have emerged to resile from the position I put in Post #77 above.


...

[jetset]

I have had a response from Neteller to my concerned query...

It's not a particularly satisfactory answer however, on the assumption that what has been stated in this thread - from both sides - is true.

They quote ....

"Under our merchant contracts, there are only exception cases where a merchant can withdraw member funds. However, these are very strict circumstances due to issues such as technical errors. Merchants are not able to withdraw member funds from NETELLER accounts at their own discretion."


However - Prime appeared to have used "their own discretion" in this case. Or they have misled Neteller as to the true nature of the claw-back ... in which case they must be on dodgy legal ground.


Thoughts?

You have had more success in eliciting a response from Neteller (however facile) than we have had on media enquiries to the e-wallet's official spokesmen and investor contacts dating back almost a week now.

We requested from them three things:

1) An explanation as to why Prime Casino was able to reverse a credit to a client's Neteller account despite the passage of 2 weeks, and without first consulting the account holder.

2) A progress report on the fact that the 75 days Neteller said would be required to pay out US players on their frozen funds are almost up (June 4 by our calculations since their last announcement on March 21)

3) Comment on the fact that Neteller shares on the AIM remain suspended despite the lapse of several months (since mid-January) without further reports.

We have not received even the courtesy of an acknowledgement of these enquiries.

This is hardly the conduct one expects from a professional financial institution handling millions of dollars and pounds sterling and responsible to the FSA on the Isle of Man.