Prime Casino remove my money from Neteller!

[dominique]

As an aside, Neteller used to regularly remove money from accounts owned by affiliates. (probably still does). A casino would make a payment error or mix payments up. Then they would withdraw the incorrect amount and deposit the correct one.

This happened to me with some regularity, and with various casinos.

I have to say though that this usually happened within a day or two. There really needs to be a time limit for this sort of thing.

On the other hand, when I buy something with a credit card, I can cancel the payment. I once bought some new tires and a week later one of them blew up. To force the dealer into giving me a free replacement, I had to cancel the credit card payment. Worked like a charm.

That's kind of the same principle, no? The ability to revoke a payment?

[jetset]

Originally Posted by elscrabinda

I've asked Neteller management to respond to this as personally I'm terrified. The CSR on livechat insisted that the situation could not have happened and said that if the casino did act in this way then it was illegal but obviously you can no more trust neteller livehelp than a casino one!

Hopefully they will respond soon, though she did insist that it wasn't normally neteller's policy to comment on forums.

I, too am trying to get an answer from Neteller on this "chargeback" issue - thus far without success.

In the meantime, I think this quote from the Neteller T&Cs found by Grandmaster may be interesting reading:

QUOTE: 10.5. You acknowledge and agree that all electronic money purchases, transfers or withdrawals into or out of your Account are final and not reversible. NETELLER cannot arrange for your Account to be refunded where you believe the purchase, transfer or withdrawal was made in error. UNQUOTE

[Casinomeister]

Originally Posted by jetset

QUOTE: 10.5. You acknowledge and agree that all electronic money purchases, transfers or withdrawals into or out of your Account are final and not reversible. NETELLER cannot arrange for your Account to be refunded where you believe the purchase, transfer or withdrawal was made in error. UNQUOTE

They may not be able to "arrange" this, but Neteller can charge back. I know of an RTG casino that received a "chargeback" from Neteller. Somehow a player made a deposit in his/her Neteller account with a credit card, and then made deposits in the casino. I forget what the actual circumstances were, but the bank cancelled the card, the player's funds were charged back from the Neteller account, and thus the funds were removed from the casino.

This is one of the reasons why casinos still want ID documents even though a player has deposited through Neteller. It's not 100% safe.

[Lunkan]

I can confirm that my withdrawal was successful and that the money now is back in my Neteller account.

[Casinomeister]

Originally Posted by Lunkan

I can confirm that my withdrawal was successful and that the money now is back in my Neteller account.

Thanks for the update.

[vinylweatherman]

So, Neteller can breach their own T & C if they feel the need - just like a casino.
Since Neteller have established this in practice, this term could be challenged in court by any player wanting to seek redress from a rogue casino. While the rogue casino would laugh in the face of any court threat, Neteller would be named as an accessory in the action along with the casino.
Judgement would be made against the casino (if the evidence presented warrants it), and Neteller, as a UK regulated company, would be required to recover the money for the player, as they have demonstrated they can.

One way to force Neteller to respond on this, as they seem unwilling to give a straight answer, is for someone who has actually been a victim of this to complain formally, quoting this very term, and asking Neteller to comply with it.

[tim5ny]

Originally Posted by hunterduke

.perhaps i just dont understand the anger because im new here.
who knows

We'll give you a little more time to become miserable like the rest of us!

[Casinomeister]

[hey Tim, I liked your first answer better ]

Originally Posted by hunterduke

...perhaps i just dont understand the anger because im new here.
who knows

If you want a relatively stress-free reading experience, stick with the "The Amazing World of Online Casinos and Poker Rooms" Once you delve into the complaints section, it gets a little thick. Mainly because this forum attracts all types - bonus whores, "real" players, affiliates, casino operators, affiliate managers, fraudsters, rogue operators, side-walk supervisors, industry spokespersons, crisis commentators, and all sorts of odds and ends. Each topic - if it's volatile enough will bring all these elements into it and we can have a really good rumble

The important thing is that most everyone can maintain their cool. It's on rare circumstance that an account gets suspended or a member gets reprimanded. We're like family
http://www.casinomeister.com/forums/...tml#post159669

Originally Posted by vinylweatherman

So, Neteller can breach their own T & C if they feel the need - just like a casino...

But merchant accounts are set up differently than member accounts. I'm sure there are safeguards against fraud etc. I'll try to see what's up about this.

[dominique]

Originally Posted by Casinomeister

this forum attracts all types - bonus whores, "real" players, affiliates, casino operators, affiliate managers, fraudsters, rogue operators, side-walk supervisors, industry spokespersons, crisis commentators, and all sorts of odds and ends.

I want to be a side-walk supervisor!

[Pinababy69]

I'm not sure what a crisis commentator does, but I'm willing to give it a shot. Should I write something real quick, in case we have a crisis?