Online Casinos - Casinomeister Logo Online Casinos - Casinomeister

Go Back   Casinomeister's Online Casino and Poker Forum > Online Casino and Poker Complaints > Casino Complaints - Bonus Issues

Notices

Casino Complaints - Bonus Issues Complaints concerning bonuses are to be posted here

Reply
 
LinkBack Thread Tools Display Modes
Old 11th May 2007, 03:38 PM
Registered User
 
Join Date: Apr 2007
Location: Mexico
Posts: 3
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 0
Thanked 4 Times in 1 Post
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 15
Rep Power: 0
giselle has a little shameless behaviour in the past
WARNING: Casinomeister exclusive offer gets you nothing but a headache!

"support@lasseters.com.au" to me
show details Apr 13

Dear *deleted*,

I do not have CasinoMeister listed as an official affiliate, but we do offer a 100% bonus on your first five deposits (conditions apply). I have applied this bonus of $100 to your account now.

If you have any further queries, please do not hesitate to contact us.

Kind Regards

Rick
Customer Care Operator
Lasseters Online



On April 14, 2007 at 4:24 AM, "*deleted* *deleted*" <*deleted*@gmail.com> wrote:

>
>I followed your link from a site Casinomeister and it said I would get a
>sign up bonus of 100 dollars and an extra 50 dollars for that site. Please
>tell me if you can put it in my account.
>*deleted*
>



Apr 16

Greetings. I signed up through your link on your exclusive bonus pages and this is what they told me abou the extra $50 bonus.
*deleted*



Bryan Bailey <bryan@casinomeister.com> to me
show details Apr 16

Hi *deleted*,

Let me check into this. Looks like the right hand isn't talking to the left hand.

Sincerely,

Bryan

Apr 28

I still have not recieved it in my account.
*deleted*

May 7
Then I guess now that this is a big joke about exclusive offer on your site with the lasseters casino? No answer abou tthis from anybody after 1 month.
*deleted*
Reply With Quote
Old 11th May 2007, 03:57 PM
Casinomeister's Avatar
Cheer Meister
 
Join Date: Jun 1998
Location: Here near my Bier, my dear.
Posts: 15,489
WTGs: 18
WTGd at 43 Times in 26 Posts
Thanks: 2,024
Thanked 7,088 Times in 2,476 Posts
Blog Entries: 3
Nominated 63 Times in 22 Posts
Nominated TOTW/F/M Award(s): 5
Reputation Points: 37150
Rep Power: 15
Casinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond reputeCasinomeister has a reputation beyond repute
You need to request the "Casinomeister Signup Bonus" instead of the "signup bonus"

I was told on the 17th of April that the extra bonus amount was being placed into your account. Have you checked on this? Or are you only posting this as a way of ragging on me in public.

http://www.casinomeister.com/onlinecasinobonus.php#las
__________________
Beer is living proof that God loves us and wants us to be happy
~Ben Franklin

Useful links: ~ Accredited Casinos ~ I-Gaming Representatives ~ Evil Section ~ My Wish List ~ Donate Now! ~
Mission Statement & Player Philosophy


Last edited by Casinomeister; 11th May 2007 at 05:12 PM. Reason: added URL
Reply With Quote
Old 11th May 2007, 09:28 PM
Swede's Avatar
Taking his leave
 
Join Date: May 2006
Location: Albuquerque
Posts: 565
WTGs: 107
WTGd at 326 Times in 35 Posts
Thanks: 364
Thanked 633 Times in 271 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 3466
Rep Power: 34
Swede has a reputation beyond reputeSwede has a reputation beyond reputeSwede has a reputation beyond reputeSwede has a reputation beyond reputeSwede has a reputation beyond reputeSwede has a reputation beyond reputeSwede has a reputation beyond reputeSwede has a reputation beyond reputeSwede has a reputation beyond reputeSwede has a reputation beyond reputeSwede has a reputation beyond repute
Send a message via Yahoo to Swede
Close but no cigar?
Reply With Quote
Old 12th May 2007, 01:11 AM
vinylweatherman's Avatar
RAMming speed Capt'n
 
Join Date: Oct 2004
Location: United Kingdom
Posts: 6,378
WTGs: 26
WTGd at 364 Times in 38 Posts
Thanks: 286
Thanked 3,918 Times in 2,088 Posts
Nominated 51 Times in 33 Posts
Nominated TOTW/F/M Award(s): 1
Reputation Points: 21172
Rep Power: 157
vinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond repute
It DOES show how poorly informed CS decisions/advice can reflect badly on even the best casinos.
As far as the player was concerned, it was a final reply, it should not have been necessary to have taken this outside of Lasseters CS. The CS should have double checked with ALL special offers based on referral.
When such a bonus is added after rectification of a mistake, it tends to be done, and marked, as a "manual adjustment". An E-mail should then go to the player than an adjustment has been made, it will not say how much and why, this can only be determined by logging on and going to the account and transaction viewer, (or remembering what the balance was, and should be with the extra 50).
It may be that this player did not recognise the increase in balance as the addition of the bonus, and maybe did not see, or get, the adjustment advice, and thus believes that by the beginning of May this is still dragging on.
It would be helpful for giselle to check the account and let us know whether Lasseters have indeed rectified this, and if possible, when they did.
Make sure to check the T & C, especially with regard to the special provisions for Blackjack Play, and making very large wagers with a bonus (WR becomes min of 100x biggest bet)
__________________
Full Fruity ahoy capt'n
Boarding party at the ready.
ATTACK!!!!!!
Reply With Quote
Old 12th May 2007, 01:41 AM
Pinababy69's Avatar
Crusader
 
Join Date: Oct 2004
Location: Toronto, Ontario - Canada
Posts: 3,623
WTGs: 15
WTGd at 93 Times in 14 Posts
Thanks: 4,123
Thanked 3,367 Times in 1,537 Posts
Nominated 70 Times in 27 Posts
Nominated TOTW/F/M Award(s): 2
Reputation Points: 18497
Rep Power: 131
Pinababy69 has a reputation beyond reputePinababy69 has a reputation beyond reputePinababy69 has a reputation beyond reputePinababy69 has a reputation beyond reputePinababy69 has a reputation beyond reputePinababy69 has a reputation beyond reputePinababy69 has a reputation beyond reputePinababy69 has a reputation beyond reputePinababy69 has a reputation beyond reputePinababy69 has a reputation beyond reputePinababy69 has a reputation beyond repute
There may have been some miscommunication, but I think that Giselle could have been a little more polite (towards the end and to Bryan).

I was gonna make some popcorn and watch the fireworks, but I don't think she's coming back.
__________________
Attn: New Members! Make sure to check out the "Casinomeister Accredited Casinos" and the "Spot The Rogue" section of the main site here before jumping into "Online Casinos" with no information or knowledge behind you!
Reply With Quote
The Following User Says Thank You to Pinababy69 For This Useful Post:
patrina (12th May 2007)
Old 12th May 2007, 01:46 PM
Registered User
 
Join Date: Apr 2007
Location: Mexico
Posts: 3
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 0
Thanked 4 Times in 1 Post
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 15
Rep Power: 0
giselle has a little shameless behaviour in the past
Quote:
Originally Posted by vinylweatherman View Post
It DOES show how poorly informed CS decisions/advice can reflect badly on even the best casinos.
As far as the player was concerned, it was a final reply, it should not have been necessary to have taken this outside of Lasseters CS. The CS should have double checked with ALL special offers based on referral.
When such a bonus is added after rectification of a mistake, it tends to be done, and marked, as a "manual adjustment". An E-mail should then go to the player than an adjustment has been made, it will not say how much and why, this can only be determined by logging on and going to the account and transaction viewer, (or remembering what the balance was, and should be with the extra 50).
It may be that this player did not recognise the increase in balance as the addition of the bonus, and maybe did not see, or get, the adjustment advice, and thus believes that by the beginning of May this is still dragging on.
It would be helpful for giselle to check the account and let us know whether Lasseters have indeed rectified this, and if possible, when they did.
Make sure to check the T & C, especially with regard to the special provisions for Blackjack Play, and making very large wagers with a bonus (WR becomes min of 100x biggest bet)
It is dragging on. Why are you all assuming I did not look in my account? Of couse I checked and it was not added. And why did my reputation power get shot down? I follow instructions to get a bonus and it is not added after a 1 month struggle. Is that not a legitimate complaint? Is that not what this forum is for? Did I forget a secret handshake? I am not just ragging on you Byran, I am venting my frustration. The other casino I tried, city club, I play and then win and after following their instruction to open a neteller account to deposit, then they tell me I can only withdraw with moneybookers and I have to go through a whole deal with that and now this. What a mess. Well I don't think I will play any more online casinos soon. What a hassle it all is.
Reply With Quote
The Following 4 Users Say Thank You to giselle For This Useful Post:
cyprean (12th May 2007), lnspin (12th May 2007), lojo (12th May 2007), REOdeathwagon (18th May 2007)
Old 12th May 2007, 02:02 PM
Banned User - repetitive violations of posting rule 1.1
 
Join Date: Jan 2007
Location: USA
Posts: 3,127
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 3,555
Thanked 1,815 Times in 1,216 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 5
Rep Power: 0
lojo is on a distinguished road
You might try playing without a bonus. Anywhere and everywhere. Please be happy. There is no problem. You were credited bonus or you will be credited bonus.
Reply With Quote
Old 12th May 2007, 09:23 PM
cyprean's Avatar
Senior Member
 
Join Date: Jul 2006
Location: Sun/Moon
Posts: 236
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 249
Thanked 59 Times in 45 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 305
Rep Power: 16
cyprean is a jewel in the roughcyprean is a jewel in the roughcyprean is a jewel in the roughcyprean is a jewel in the rough
Quote:
Originally Posted by giselle View Post
And why did my reputation power get shot down?
Quote:
Originally Posted by giselle View Post
The other casino I tried, city club, I play and then win and after following their instruction to open a neteller account to deposit, then they tell me I can only withdraw with moneybookers and I have to go through a whole deal with that and now this. What a mess. Well I don't think I will play any more online casinos soon. What a hassle it all is.
I feel your pain. It sometimes feels likes a struggle. Recently there has been many not so player friendly changes in the industry - unfortunately you were caught in the middle of Playtech/Neteller saga.
Reply With Quote
Old 13th May 2007, 08:29 AM
vinylweatherman's Avatar
RAMming speed Capt'n
 
Join Date: Oct 2004
Location: United Kingdom
Posts: 6,378
WTGs: 26
WTGd at 364 Times in 38 Posts
Thanks: 286
Thanked 3,918 Times in 2,088 Posts
Nominated 51 Times in 33 Posts
Nominated TOTW/F/M Award(s): 1
Reputation Points: 21172
Rep Power: 157
vinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond repute
Quote:
Originally Posted by giselle View Post
It is dragging on. Why are you all assuming I did not look in my account? Of couse I checked and it was not added. And why did my reputation power get shot down? I follow instructions to get a bonus and it is not added after a 1 month struggle. Is that not a legitimate complaint? Is that not what this forum is for? Did I forget a secret handshake? I am not just ragging on you Byran, I am venting my frustration. The other casino I tried, city club, I play and then win and after following their instruction to open a neteller account to deposit, then they tell me I can only withdraw with moneybookers and I have to go through a whole deal with that and now this. What a mess. Well I don't think I will play any more online casinos soon. What a hassle it all is.
It is not that you don't have a valid complaint, it is that this is very unusual for Lasseters. Some members may have felt you went a little overboard with the initial post, and this could have cost you those rep points. This is especially so when a member's first post is an attack on one of the reputable casinos. Had your tale featured an outfit like Crystal Palace, I expect you might have been commended on your restraint, as well as being called a fool for depositing there in the first place.
Since you still cannot find the bonus, ask Lasseters to give you a print of your account transactions, highlighting the addition of the bonus they told Bryan they had added on the 17th. If they can't do this, it will be red faces all round at Lasseters, and I am sure they will come good.
One possibility as to why this has happened is that Lasseters changed software during this time. A few minor things DID go wrong, I found that the account viewer had bugs in it, and if you checked after the change, you would not have seen the addition of the bonus if it had happened under the old software.
I didn't lose any bonuses, but I have a sneaking feeling that some of my outstanding WR got "lost in the system", but I won't trouble them with that
__________________
Full Fruity ahoy capt'n
Boarding party at the ready.
ATTACK!!!!!!
Reply With Quote
Old 13th May 2007, 12:03 PM
Banned User - repetitive violations of posting rule 1.1
 
Join Date: Jan 2007
Location: USA
Posts: 3,127
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 3,555
Thanked 1,815 Times in 1,216 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 5
Rep Power: 0
lojo is on a distinguished road
i might have missed something, like an apology from giselle. It's not so difficcult.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Avatar question jmildstone Forum Suggestions, Announcements, & Feedback 6 5th February 2005 05:53 AM


All times are GMT +2. The time now is 07:03 AM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2009, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
© All Rights Reserved, 1998-2009


  Casinomeister is proud to present the following quality portals
Online Slots Guide | Online Casinos | GoneGambling | Online Casino Reviews | Wizard of Odds | Games and Casino | Online Poker Rooms | BetOnCharity | Online Slots | Online Casino Reviews

Legal Statements and Privacy Policy
Casinomeister.com does not intend for any of the information contained on this website to be used for illegal purposes. You must ensure you meet all age and other regulatory requirements before entering a casino or placing a wager. Online gambling is illegal in many jurisdictions and users should consult legal counsel regarding the legal status of online gambling and gaming in their jurisdictions. The information in this site is for news and entertainment purposes only. Casinomeister.com is an independent directory and information service not affiliated with any casino. Links to third party websites on Casinomeister.com are provided solely for informative/educational purposes. If you use these links, you leave this Website.

Inactive Reminders By Mished.co.uk