WARNING: Casinomeister exclusive offer gets you nothing but a headache!

[giselle]

"support@lasseters.com.au" to me
show details Apr 13

Dear *deleted*,

I do not have CasinoMeister listed as an official affiliate, but we do offer a 100% bonus on your first five deposits (conditions apply). I have applied this bonus of $100 to your account now.

If you have any further queries, please do not hesitate to contact us.

Kind Regards

Rick
Customer Care Operator
Lasseters Online



On April 14, 2007 at 4:24 AM, "*deleted* *deleted*" <*deleted*@gmail.com> wrote:

>
>I followed your link from a site Casinomeister and it said I would get a
>sign up bonus of 100 dollars and an extra 50 dollars for that site. Please
>tell me if you can put it in my account.
>*deleted*
>



Apr 16

Greetings. I signed up through your link on your exclusive bonus pages and this is what they told me abou the extra $50 bonus.
*deleted*



Bryan Bailey <bryan@casinomeister.com> to me
show details Apr 16

Hi *deleted*,

Let me check into this. Looks like the right hand isn't talking to the left hand.

Sincerely,

Bryan

Apr 28

I still have not recieved it in my account.
*deleted*

May 7
Then I guess now that this is a big joke about exclusive offer on your site with the lasseters casino? No answer abou tthis from anybody after 1 month.
*deleted*

[Casinomeister]

You need to request the "Casinomeister Signup Bonus" instead of the "signup bonus"

I was told on the 17th of April that the extra bonus amount was being placed into your account. Have you checked on this? Or are you only posting this as a way of ragging on me in public.

http://www.casinomeister.com/onlinecasinobonus.php#las

[Swede]

Close but no cigar?

[vinylweatherman]

It DOES show how poorly informed CS decisions/advice can reflect badly on even the best casinos.
As far as the player was concerned, it was a final reply, it should not have been necessary to have taken this outside of Lasseters CS. The CS should have double checked with ALL special offers based on referral.
When such a bonus is added after rectification of a mistake, it tends to be done, and marked, as a "manual adjustment". An E-mail should then go to the player than an adjustment has been made, it will not say how much and why, this can only be determined by logging on and going to the account and transaction viewer, (or remembering what the balance was, and should be with the extra 50).
It may be that this player did not recognise the increase in balance as the addition of the bonus, and maybe did not see, or get, the adjustment advice, and thus believes that by the beginning of May this is still dragging on.
It would be helpful for giselle to check the account and let us know whether Lasseters have indeed rectified this, and if possible, when they did.
Make sure to check the T & C, especially with regard to the special provisions for Blackjack Play, and making very large wagers with a bonus (WR becomes min of 100x biggest bet)

[Pinababy69]

There may have been some miscommunication, but I think that Giselle could have been a little more polite (towards the end and to Bryan).

I was gonna make some popcorn and watch the fireworks, but I don't think she's coming back.

[giselle]

It DOES show how poorly informed CS decisions/advice can reflect badly on even the best casinos.
As far as the player was concerned, it was a final reply, it should not have been necessary to have taken this outside of Lasseters CS. The CS should have double checked with ALL special offers based on referral.
When such a bonus is added after rectification of a mistake, it tends to be done, and marked, as a "manual adjustment". An E-mail should then go to the player than an adjustment has been made, it will not say how much and why, this can only be determined by logging on and going to the account and transaction viewer, (or remembering what the balance was, and should be with the extra 50).
It may be that this player did not recognise the increase in balance as the addition of the bonus, and maybe did not see, or get, the adjustment advice, and thus believes that by the beginning of May this is still dragging on.
It would be helpful for giselle to check the account and let us know whether Lasseters have indeed rectified this, and if possible, when they did.
Make sure to check the T & C, especially with regard to the special provisions for Blackjack Play, and making very large wagers with a bonus (WR becomes min of 100x biggest bet)

It is dragging on. Why are you all assuming I did not look in my account? Of couse I checked and it was not added. And why did my reputation power get shot down? I follow instructions to get a bonus and it is not added after a 1 month struggle. Is that not a legitimate complaint? Is that not what this forum is for? Did I forget a secret handshake? I am not just ragging on you Byran, I am venting my frustration. The other casino I tried, city club, I play and then win and after following their instruction to open a neteller account to deposit, then they tell me I can only withdraw with moneybookers and I have to go through a whole deal with that and now this. What a mess. Well I don't think I will play any more online casinos soon. What a hassle it all is.

[lojo]

You might try playing without a bonus. Anywhere and everywhere. Please be happy. There is no problem. You were credited bonus or you will be credited bonus.

[cyprean]

And why did my reputation power get shot down?

The other casino I tried, city club, I play and then win and after following their instruction to open a neteller account to deposit, then they tell me I can only withdraw with moneybookers and I have to go through a whole deal with that and now this. What a mess. Well I don't think I will play any more online casinos soon. What a hassle it all is.

I feel your pain. It sometimes feels likes a struggle. Recently there has been many not so player friendly changes in the industry - unfortunately you were caught in the middle of Playtech/Neteller saga.

[vinylweatherman]

It is dragging on. Why are you all assuming I did not look in my account? Of couse I checked and it was not added. And why did my reputation power get shot down? I follow instructions to get a bonus and it is not added after a 1 month struggle. Is that not a legitimate complaint? Is that not what this forum is for? Did I forget a secret handshake? I am not just ragging on you Byran, I am venting my frustration. The other casino I tried, city club, I play and then win and after following their instruction to open a neteller account to deposit, then they tell me I can only withdraw with moneybookers and I have to go through a whole deal with that and now this. What a mess. Well I don't think I will play any more online casinos soon. What a hassle it all is.

It is not that you don't have a valid complaint, it is that this is very unusual for Lasseters. Some members may have felt you went a little overboard with the initial post, and this could have cost you those rep points. This is especially so when a member's first post is an attack on one of the reputable casinos. Had your tale featured an outfit like Crystal Palace, I expect you might have been commended on your restraint, as well as being called a fool for depositing there in the first place.
Since you still cannot find the bonus, ask Lasseters to give you a print of your account transactions, highlighting the addition of the bonus they told Bryan they had added on the 17th. If they can't do this, it will be red faces all round at Lasseters, and I am sure they will come good.
One possibility as to why this has happened is that Lasseters changed software during this time. A few minor things DID go wrong, I found that the account viewer had bugs in it, and if you checked after the change, you would not have seen the addition of the bonus if it had happened under the old software.
I didn't lose any bonuses, but I have a sneaking feeling that some of my outstanding WR got "lost in the system", but I won't trouble them with that

[lojo]

i might have missed something, like an apology from giselle. It's not so difficcult.