1000% Coolcat bonus?

**vbdragon** · 11th February 2007, 05:44 AM

Thanks for the email of Victoria at Cool Cat Casino. She was able to answer my question as to what had happened to my withdrawal request, after receiving no response from support for 12 days.

The fault is mine for not reading the T&C properly, but I thought you may be interested in this clause of the T&C.

"In cases when the account has a positive balance (any amount over $0), a cash out must be requested before a new deposit is entered. Any winnings made while the account had a positive balance will be forfeited and the deposit will be returned."

So, make sure that you DON'T make a deposit before your winnings are in your bank!

It's clearly stated & my error ... but... WOW.
You live & learn.

**cyprean** · 12th February 2007, 12:11 AM

Originally Posted by vbdragon

"In cases when the account has a positive balance (any amount over $0), a cash out must be requested before a new deposit is entered. Any winnings made while the account had a positive balance will be forfeited and the deposit will be returned."

These are IMHO totally unacceptable terms. No respectable casino (such as 32red or Intercasino) would ever have these kind of conditions. To me these kinds of terms seem another excuse to screw the player.

And what comes to playing at Virtual Group Casinos / Cool Cat without bonuses in order to avoid getting screwed..

I'll tell you what, if you are not on a bonus you are less likely to win and thus get screwed. If you lose then you won't have any problems, I promise!

**vbdragon** · 24th February 2007, 04:56 AM

Just a quick update on my withdrawal request on the 11th February from Coolcat Casino .... deposited into Neteller 23rd February.

Customer Support is non-existent .. the ONLY email that was answered, was my 1st email to Victoria that informed me why I had lost all my winnings & was left with my deposit as my account balance.

Given the information on Casinomeister & my own experience with Coolcat Casino, (even though I eventually received my small withdrawal) I will not be returning any time soon.

Just my 2 cents!