RTG Information Forum

[dc9999]

For those of you that have been victimized by the growing number of Realtime Gaming (RTG) licensees that have been ignoring your inquiries (complaints, funds withheld, bonus issues etc. etc.) please feel free to PM me here if you're interested in joining our "RTG Player Accountability Coalition".

I think it's readily apparent to those of you who regularly review the threads on this site (and other similar ones), that RTG has willingly decided to simply IGNORE all player concerns and problems.

Of course, you can always wait for RTG's alleged new consumer advocacy group - Hastings BV - to get established, however there has been very little, if any, progress made on that front in well over 8 weeks. Moreover, as I'm sure you're all acutely aware, RTG dissolved Montana Overseas Disputes without warning, and in essence, left ALL impacted players truly hanging out to dry.

Again, feel free to leave me a message here if you're so inclined, and remember that time is of the essence in this instance.

Let's send RTG a message they won't soon forget: WE WON'T TOLERATE GETTING SCREWED ANY LONGER!

And for those of you "good guy" RTG licensees, perhaps it would help if you exerted some pressure as well on your parent, in order to protect your interests long term.

Believe me, there are some SERIOUS movers and shakers out there , who have grown beyond annoyed with the lack of business ethics and acumen exhibited by this Atlanta Georgia USA based company.

[siriuscirrus]

Sounds good and got your pm. You would think RTG would get their act together basically having the US market cornered. I could only imagine their profits improving ten-fold this coming year. Imagine if they held their end of the bargain and paid out consistently, had less disputes, etc. They need to wake up and smell the coffee!

[kyleb]

You can certainly count me in.

[rv1ab]

You can certainly count me in.

I have taken a big bath with them.

[trips to win]

PM sent. Thanks for your efforts.

[dc9999]

Thanks to all who have PM'd me and the great responses received thus far!

I plan on contacting everybody within the next 3-5 days.

In the interim, remember not to let RTG and their licensees off the hook!

[dc9999]

Dear RTG:

Care to address the sentiments expressed below by someone VERY close to your operation? (emailed to me earlier this evening..)

"RTG is DELIBERATELY not responding to ANY inquiries from players, affiliates and yes, even casino "watchdogs" as they are attempting to demonstrate that they have absolutely NO INFLUENCE over the conduct and/or operations of sites that use their software"

"Also, Hastings RV will NOT serve as a mediation outlet for players that have a problem with any RTG sites because - again - RTG would like you to believe that they are merely a software provider and as such, cannot be held responsible for any problems players experience with online casinos that simply use their software."

Incidentally, as many of us had suspected, that is why we feel Montana Overseas Disputes was disbanded:
so that RTG could avoid shared liability when their many licensees screwed royally so many players.

By the way, when is the last time any RTG casino rep has responded to a player inquiry on this site.......weeks? months? Start with Oliver Curran and go forward (or backward) from there.....The silence is deafening....

And the litany of unbelievable RTG related player problems continues to expand almost daily.


I say, screw their "entertaining" slot machines, and liberal bonus program...these guys are fast becoming bottom of the barrel.

NOTE TO RTG EXECS: The number of disgruntled customers who have formally banded together against your below board tactics will be very formidable.

London's calling guys!

[Casinomeister]

Don't forget that iNetBet, Club World, Mainstreet Group, and King Solomons are very active on this forum and are fully backed by Casinomeister. To state that "when is the last time any RTG casino rep has responded to a player inquiry on this site.......weeks? months" is misleading and very inaccurate.

[vinylweatherman]

Don't forget that iNetBet, Club World, Mainstreet Group, and King Solomons are very active on this forum and are fully backed by Casinomeister. To state that "when is the last time any RTG casino rep has responded to a player inquiry on this site.......weeks? months" is misleading and very inaccurate.

This is a significant point. If it were the case that even the reputable RTG casinos were ignoring players then there would be a serious problem. However, this groundswell of discontent is going to affect those reputable RTG operations as well as the intended target - I am sure Bryan understands the term "collateral damage" that would apply to this scenario.
The reputable RTG managers should consider setting up their own facility, or joining an existing one such as eCogra, so as to separate them from the crowd of substandard RTG casinos. Only a small number of players will be aware of this facility (PAB) for resolving disputes, but many more would be able to tell the difference between an eCogra seal holder and one with no seal. They could also consider a change of software provider in order to distance themselves from the cowboys, this would certainly send a message to RTG. The only reason to persevere with RTG is to continue taking US players, but Microgaming operators only really have to cut out those 11 states, the rest is up to them.

I have recently had PM correspondence with the Wager Junction rep, so this is at least one RTG rep that is still responding. Not responding for the 2 week Xmas/New Year break does not really count as "ignoring players".

[dc9999]

While I agree that there are some reputable and above board RTG licensees - particularly the ones you cited - (inetbet, King Solomons etc. etc.) the fact remains that RTG has purposefully decided to disengage themselves from the MANY below board sites they support - (Crystal Palace, Shark, Powerbet etc. etc. etc.)

I'm not trying to be confrontational but, do you feel that the unannounced and unexpected dissolution of Montana Overseas Disputes is the hallmark of a company that actually cares abouts it's customers? And how about the flimsy "replacement" offering - Hastings BV - that I believe will not serve as a dispute resolution center if and when they're fully functional?

I suppose it all comes down to what degree of responsibility you feel RTG warrants toward their licensees - and ultimately the paying customers that support those sites.

Look, if I supply a type of branded sauce to twenty restaurants and that sauce is "noteworthy" and has certain attributes associated with it (a particular flavor, quality, texture etc) and then TEN of those restaurants, serve my sauce in a way that's unhealthy - say due to lack of refrigeration -and many customers get sick as a result, I share in the liability! Moreover, I probably wouldn't want those restaurants besmirching my good name by serving my sauce, so I would either make them comply with safer storage methods - or pull the plug on distributing my goods to them!

Realtime Gaming though, doesn't give a rats a^% about WHO is serving their "sauce" - and who gets "sick". As long as they get their money.

And if you can justify their corporate philosophy of standing idley by on the sidelines by stating that because a FEW of their licensees are above board, it doesn't matter that MANY of them are ripoff artists, well then that's pretzel logic of the highest degree.

There is no way IGT, Bally's, or any of the land based casino gaming suppliers would let their product be manipulated the way Realtime Gaming does.

Like any other debate, I hope that it could be settled once and for all in a public venue with a public record.

That of course, would require McMain and his RTG cohorts to actually confront these issues (and not discuss them behind the scenes with a select few "insiders"..) which I suspect they will be very reluctant to do, because, the evidence against them is so overwhelming.