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RTG Information Forum

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Nov 20, 2006
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For those of you that have been victimized by the growing number of Realtime Gaming (RTG) licensees that have been ignoring your inquiries (complaints, funds withheld, bonus issues etc. etc.) please feel free to PM me here if you're interested in joining our "RTG Player Accountability Coalition".

I think it's readily apparent to those of you who regularly review the threads on this site (and other similar ones), that RTG has willingly decided to simply IGNORE all player concerns and problems.

Of course, you can always wait for RTG's alleged new consumer advocacy group - Hastings BV - to get established, however there has been very little, if any, progress made on that front in well over 8 weeks. Moreover, as I'm sure you're all acutely aware, RTG dissolved Montana Overseas Disputes without warning, and in essence, left ALL impacted players truly hanging out to dry.

Again, feel free to leave me a message here if you're so inclined, and remember that time is of the essence in this instance.

Let's send RTG a message they won't soon forget: WE WON'T TOLERATE GETTING SCREWED ANY LONGER!

And for those of you "good guy" RTG licensees, perhaps it would help if you exerted some pressure as well on your parent, in order to protect your interests long term.

Believe me, there are some SERIOUS movers and shakers out there;) , who have grown beyond annoyed with the lack of business ethics and acumen exhibited by this Atlanta Georgia USA based company.
 
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Sounds good and got your pm. You would think RTG would get their act together basically having the US market cornered. I could only imagine their profits improving ten-fold this coming year. Imagine if they held their end of the bargain and paid out consistently, had less disputes, etc. They need to wake up and smell the coffee!
 
RTG: Care to answer?

Dear RTG:

Care to address the sentiments expressed below by someone VERY close to your operation? (emailed to me earlier this evening..)

"RTG is DELIBERATELY not responding to ANY inquiries from players, affiliates and yes, even casino "watchdogs" as they are attempting to demonstrate that they have absolutely NO INFLUENCE over the conduct and/or operations of sites that use their software"

"Also, Hastings RV will NOT serve as a mediation outlet for players that have a problem with any RTG sites because - again - RTG would like you to believe that they are merely a software provider and as such, cannot be held responsible for any problems players experience with online casinos that simply use their software."

Incidentally, as many of us had suspected, that is why we feel Montana Overseas Disputes was disbanded:
so that RTG could avoid shared liability when their many licensees screwed royally so many players.

By the way, when is the last time any RTG casino rep has responded to a player inquiry on this site.......weeks? months? Start with Oliver Curran and go forward (or backward) from there.....The silence is deafening....

And the litany of unbelievable RTG related player problems continues to expand almost daily.


I say, screw their "entertaining" slot machines, and liberal bonus program...these guys are fast becoming bottom of the barrel.

NOTE TO RTG EXECS: The number of disgruntled customers who have formally banded together against your below board tactics will be very formidable.

London's calling guys! :D :D :D :D
 
Don't forget that iNetBet, Club World, Mainstreet Group, and King Solomons are very active on this forum and are fully backed by Casinomeister. To state that "when is the last time any RTG casino rep has responded to a player inquiry on this site.......weeks? months" is misleading and very inaccurate.
 
Significant point

Don't forget that iNetBet, Club World, Mainstreet Group, and King Solomons are very active on this forum and are fully backed by Casinomeister. To state that "when is the last time any RTG casino rep has responded to a player inquiry on this site.......weeks? months" is misleading and very inaccurate.


This is a significant point. If it were the case that even the reputable RTG casinos were ignoring players then there would be a serious problem. However, this groundswell of discontent is going to affect those reputable RTG operations as well as the intended target - I am sure Bryan understands the term "collateral damage" that would apply to this scenario.
The reputable RTG managers should consider setting up their own facility, or joining an existing one such as eCogra, so as to separate them from the crowd of substandard RTG casinos. Only a small number of players will be aware of this facility (PAB) for resolving disputes, but many more would be able to tell the difference between an eCogra seal holder and one with no seal. They could also consider a change of software provider in order to distance themselves from the cowboys, this would certainly send a message to RTG. The only reason to persevere with RTG is to continue taking US players, but Microgaming operators only really have to cut out those 11 states, the rest is up to them.

I have recently had PM correspondence with the Wager Junction rep, so this is at least one RTG rep that is still responding. Not responding for the 2 week Xmas/New Year break does not really count as "ignoring players".
 
While I agree that there are some reputable and above board RTG licensees - particularly the ones you cited - (inetbet, King Solomons etc. etc.) the fact remains that RTG has purposefully decided to disengage themselves from the MANY below board sites they support - (Crystal Palace, Shark, Powerbet etc. etc. etc.)

I'm not trying to be confrontational but, do you feel that the unannounced and unexpected dissolution of Montana Overseas Disputes is the hallmark of a company that actually cares abouts it's customers? And how about the flimsy "replacement" offering - Hastings BV - that I believe will not serve as a dispute resolution center if and when they're fully functional?

I suppose it all comes down to what degree of responsibility you feel RTG warrants toward their licensees - and ultimately the paying customers that support those sites.

Look, if I supply a type of branded sauce to twenty restaurants and that sauce is "noteworthy" and has certain attributes associated with it (a particular flavor, quality, texture etc) and then TEN of those restaurants, serve my sauce in a way that's unhealthy - say due to lack of refrigeration -and many customers get sick as a result, I share in the liability! Moreover, I probably wouldn't want those restaurants besmirching my good name by serving my sauce, so I would either make them comply with safer storage methods - or pull the plug on distributing my goods to them!

Realtime Gaming though, doesn't give a rats a^% about WHO is serving their "sauce" - and who gets "sick". As long as they get their money.

And if you can justify their corporate philosophy of standing idley by on the sidelines by stating that because a FEW of their licensees are above board, it doesn't matter that MANY of them are ripoff artists, well then that's pretzel logic of the highest degree.

There is no way IGT, Bally's, or any of the land based casino gaming suppliers would let their product be manipulated the way Realtime Gaming does.

Like any other debate, I hope that it could be settled once and for all in a public venue with a public record.

That of course, would require McMain and his RTG cohorts to actually confront these issues (and not discuss them behind the scenes with a select few "insiders"..) which I suspect they will be very reluctant to do, because, the evidence against them is so overwhelming.
 
DC, while I absolutely commend your efforts, I have to agree with Bryan's post that there are reputable RTG operators out there, who don't deserve to be painted with the same brush. And VWM used a great term, "collateral damage".

I agree that the software provider should take some responsibility for their licensees, no question.....I also think that if these casinos lost their influx of business, they'd either have to shape up or ship out. And who is responsible for that?

Players who are new and don't know any better,
Players new and old who know better, but just CAN'T resist that 1000% bonus coupon,
Players who know very well they are taking their chances playing there, but for whatever reason like to tempt fate,
And my personal favourite....shady webmasters/affiliates, who wouldn't know a "scruple" if it walked up and smacked them in the head.

The industry as a whole needs to take some responsibility for itself (notice I said "some"), and that includes players, affiliates and casinos, everyone. Not all casinos are evil, not all players are evil....but there are plenty of both. Haven't made up my mind on affiliates yet... :D :rolleyes:

In any event, these are just my thoughts....I really do wish you success. The industry could use someone who generally seems to give a shit about it's overall success. And making a software company accountable is surely a good thing, IMO.
 
RTG Out of ICE?

According to the REVISED ICE exhibitor list, RTG is no longer participating!

SO...for all of you RTG "apologists" out there, what's your tune now?

Oh I know, they're too busy working on that top notch Hastings BV site.:rolleyes:

C'mon guys. lets stop the BS and ADMIT that RTG has officially become BIG TIME bush leaguers!!!!!
 
Hmmmmm, definitely food for thought DC. Maybe you should have been a little "quieter" about your intentions, lol.

I'd like to hear Bryan or Jet or Spear shed some light on this....if they have any info?
 
According to the REVISED ICE exhibitor list, RTG is no longer participating!

SO...for all of you RTG "apologists" out there, what's your tune now?

Oh I know, they're too busy working on that top notch Hastings BV site.:rolleyes:

C'mon guys. lets stop the BS and ADMIT that RTG has officially become BIG TIME bush leaguers!!!!!

Why'd you go and blabber your ICE intentions all over the internet?

Seconly, who are ALL of those RTG apologists you refer to?
 
Why'd you go and blabber your ICE intentions all over the internet?

Secondly, who are ALL of those RTG apologists you refer to?
dc9999 - I think you're getting a little whacked out. I just checked the ICE exhibitor page and they are still being listed. If it has changed, please provide an URL.

You refer to RTG apologists - I have no idea what you are referring to.

If you are referring to me, watch your step. I have been highly critical of RTG operations and have worked diligently on trying to better the online gaming environment for those who chose to play at RTG casinos. Don't think for a second that the Montana Disputes center wasn't set up from pressure from me. Step back two or three years and you'll know what I'm talking about. Hastings is in the works - hopefully its materialization will happen soon.

Also, I have been in touch with RTG on these matters. For you to state that they are not communicating with me is false.
 
Thanks Bryan, that's why I wanted to hear from you or Jet or Spear....or someone who actually knows something of what's going on.

DC, while your intentions may be honorable...you do need to chill out a bit (JMO, for what it's worth). You are coming across a bit fanatical.
 
DC, while your intentions may be honorable...you do need to chill out a bit (JMO, for what it's worth). You are coming across a bit fanatical.

The bottom line is that nothing is getting done on a significant amount of RTG issues on this board that have been listed for months (see my Powerbet thread in Non-Bonuses for an example). The RTG operators like Shark are obviously online, but refuse to comment on any of the issues at hand.

Saying that King Solomon's, Bodog, and Main Street Group are operating well and saying that "not all RTG's are bad" paints a very small group of the RTG spectrum in a good light. In fact, the maxim of "don't let a few bad apples spoil the bunch" should be reversed - the vast majority of RTG operations (even previously reputable ones) are not honest and do not pay out when the player wins.

The exception to the rule is getting paid by an RTG casino. This is what the OP means, and I fully agree with him. I know Bryan is doing what he can to help us out, but the current state of RTG operations is absolutely inexcusable. Period.
 
Also, I have been in touch with RTG on these matters. For you to state that they are not communicating with me is false.

While this may be true, we have absolutely no idea where you or the RTG operators stand on any of the issues because they never respond to support emails, PAB's, PM's on your site, or public posts in the forums.

It should be obvious why people like the OP are freaking out - there is a complete lack of communication on all sides here, including yours. I understand that you can't fully disclose all the details, but when we hear nothing from anyone on the myriad of issues about RTG's, it's frustrating.
 
Kyle, I don't disagree with alot of what you say. I was only trying to make the point that DC9999 may want to keep his head on straight is all. I've been where he is....which is where you become so wrapped up in something that it almost seems you are obsessed with it. I've just found that sometimes cooler heads prevail, that's all.

Now...on to my original reason for posting again. I decided to go and check out the ICE site myself. Bryan, far be it from me to disagree with you, or question you....but I don't see Realtime Gaming, or RTG, listed anywhere as an exhibitor. Maybe I'm looking in the wrong place, which is totally possible. I'm not familiar with the site or with the exhibition itself. Here is the URL I am looking at:

You do not have permission to view link Log in or register now.


I don't see RTG in the drop down list of exhibitors, nor did they come up when I sorted by "Gambling Software" providers. I see Microgaming, Playtech, Wagerworks et al. Am I looking at the wrong site? I just googled ICE 2007 and that's what I came up with.
 
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Here's the ICE link I was provided.

You do not have permission to view link Log in or register now.


I don't see RTG listed as an exhibitor.

And as far as being a "fanatic"..

Perhaps if folks expressed as much disdain with the "Oliver Currans" of the online gaming world instead of sending out numerous barbs against myself and others who have been screwed royally for months by RTG powered sites, we'd be enjoying a better industry.

Incidentally, my remark relative to RTG "apologists" was not intended for the forum moderator, rather for those individuals who keep contending that the RTG execs are merely wet-behind-the-ears "software developers" who have no control over their licensees.

Again, I'd love the opportunity to discuss these issues/concerns in a legitimate and controlled setting. Unfortunately, RTG and by extension Crystal Palace, have elected to hide in the shadows.
 
Bryan, notice the difference in the URL's? Is there two different "forums" or halls? My URL says ice...yours says icei?
 
So there is ICE and ICEi? ICE is the main show itself, ICEi is the dedicated remote gaming zone? Told you I didn't know what I was talking about.

You do not have permission to view link Log in or register now.
 
On a somewhat related note...

RTG has decided to totally revamp their website.

Check it out at www.realtimegaming.com

It's as "impressive" as the Hastings BV site :rolleyes:

Gone are the tabs for: "who we are", "preview games", "the realtime difference", and of course, the best one of all ------ "clients"....

Perhaps the next iteration will break down the "clients" into two camps:

the select few who are above board, and the vast majority that qualify as total scammers.

'Nuff said.
 
Perhaps if folks expressed as much disdain with the "Oliver Currans" of the online gaming world instead of sending out numerous barbs against myself and others who have been screwed royally for months by RTG powered sites, we'd be enjoying a better industry.

Incidentally, my remark relative to RTG "apologists" was not intended for the forum moderator, rather for those individuals who keep contending that the RTG execs are merely wet-behind-the-ears "software developers" who have no control over their licensees.

Who are you refering to in your posts?

In this thread it seems like everyone agreed with you that RTG has numerous rogue operators.

Who are the apologists? And where are these barbs against you? Who said RTG execs are wet behind the ears? Are we reading the same thread??
 
The reoccurring theme (see vinylweatherman's post for example) among SOME posters, is that because there are SOME reputable RTG operators, I shouldn't be lumping all of the rogue RTG sites with them. Nor criticizing the below board sites for being "non responsive" because SOME RTG casino reps are accessible.

I of course, vehemently disagree...RTG has gotten a free pass for far too long. If they can't police their own, then they should be held accountable for the problems emanating from their rogue licensees. It doesn't matter if inetbet, King Solomons etc are "good guys".......If you are an accessory to crimes, performing SOME good deeds doesn't make you less criminal.

To be fair, I probably overreacted a bit with some of my posts. And for that I apologize because the vast majority of posters have been, as you pointed out, very sympathetic.

So thanks for your support,,,,and I hope in the end, that the many players who have been fleeced by RTG licensees receive justice, and that RTG themselves can clean up their act.:thumbsup:
 
It's also interesting to note that RTG is the only "major" online gambling software provider that is NOT a full ICE participant (which incidentally, they WERE until they pulled out on January 5) - electing only to take up shop at the markedly smaller ICEi gathering. (Hence those slew of confusing postings that cropped up within this thread yesterday!)

Microgaming, Cassava, and Playtech for instance, are ALL at the larger ICE forum as well as the ICEi version.

Also, it will be interesting to see who the RTG reps will be. RTG CEO Mike McMain proudly touted his appearances back in October at the London eGaming Awards and the Barcelona i-Gaming Congress. I sincerely doubt he'll be at ICE - er I mean ICEi:rolleyes:

Mr. McMain's "european Fall tour" was previously highlighted on the previously expansive RTG website, which as winbig so aptly pointed out, is now pretty much a joke.
 
It's also interesting to note that RTG is the only "major" online gambling software provider that is NOT a full ICE participant (which incidentally, they WERE until they pulled out on January 5) - electing only to take up shop at the markedly smaller ICEi gathering. (Hence those slew of confusing postings that cropped up within this thread yesterday!)

Microgaming, Cassava, and Playtech for instance, are ALL at the larger ICE forum as well as the ICEi version.

Also, it will be interesting to see who the RTG reps will be. RTG CEO Mike McMain proudly touted his appearances back in October at the London eGaming Awards and the Barcelona i-Gaming Congress. I sincerely doubt he'll be at ICE - er I mean ICEi:rolleyes:

Mr. McMain's "european Fall tour" was previously highlighted on the previously expansive RTG website, which as winbig so aptly pointed out, is now pretty much a joke.

Hi dc9999,

Please understand that the ICEi section is for Internet based companies:
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MGS, Playtech, RTG and all the rest have always been listed here. I believe you're making an issue out of nothing.

I've been to the ICE six years in a row, and the Internet based companies have always been in a separate section. This is just the first year that they (ATEI) have giving the Internet companies a separate identifier (i).
 
There is no difference between ICE and ICEi other than the fact that the little i indicates the online gambling companies. The ICEi identifier has actually been used for a couple years now but I don't think that they actually had different URLs in past years.
 
I do appreciate the clarification.
Perhaps what was most confusing was the fact RTG was initially listed as both an ICE exhibitor and ICEi one, and now only as an ICEi participant.

And the "dumbing down" of their corporate website is a separate development....

Thanks again.
 
I do appreciate the clarification.
Perhaps what was most confusing was the fact RTG was initially listed as both an ICE exhibitor and ICEi one, and now only as an ICEi participant.

And the "dumbing down" of their corporate website is a separate development....

Thanks again.

Very weird as you said with the "dumbing down" of the website but I don't want to make any assumptions or read to deep into it...yet.
 
And the "dumbing down" of their corporate website is a separate development....

Thanks again.

That could be due to the switch to Hastings B.V. as the provider, so I wouldn't read too much into it either. However, I am not condoning RTG for being laxadasial with their updates and/or ability to actually control who they sell their licenses to. It makes them look terrible, and it seems like they just don't care at all.
 
I was going to buy you a beer - or two - until RTG ruined the party for me!

Yes, I guess it's official as a call to the ICE marketing folks confirmed RTG dropped out.

Well, my plans have changed...I'll be in Atlanta in early February where at least it will be warmer (temperature wise for me,,,,,accountability wise for RTG ;) ) than London.

But probably not as much fun....
 
I was going to buy you a beer - or two - until RTG ruined the party for me!

Yes, I guess it's official as a call to the ICE marketing folks confirmed RTG dropped out.

Well, my plans have changed...I'll be in Atlanta in early February where at least it will be warmer (temperature wise for me,,,,,accountability wise for RTG ;) ) than London.

But probably not as much fun....

It looks like you were indeed right DC, as was your source. My apologies for doubting, but if we believed everything we read on a forum.....well, you get the drift. :notworthy
 
RTG

I had a look at the "new" RTG website - it isn't a website at all, it is an E-mail link and a postal address. This is looking like RTG are in the process of totally distancing themselves from their product, which will be distributed and supported by Hastings BV under licence from RTG. As RTG have now dropped out of ICEi, this makes it complete. It might be worth checking to see if a HASTINGS stand appears at the last minute as a substitute. It would be odd for one provider to be absent, and a lack of representation will send a poor message to the movers and shakers on the other side of the fence to the players, the city folk with millions of dollars looking for casino software. ICEi is primarily for these folk, not the players.
The few reputable RTG operators should come along and see if a change of software provider is possible within their given markets (the US being an issue).
Even with RTG gone, there is still the Neteller rep to confront, so not a total dead loss.
 
I wouldn't say that RTG has dropped out of the show. They may not be showcasing their wares via a stand, but they'll still be there - I'm sure of it.

Will they be wearing funny glasses and fake noses? :D :p

Sorry Bryan, couldn't resist. It IS a little inconceivable (sp?) that one of the biggest software providers around wouldn't have someone at one of the biggest events of the year. Maybe just lying a little lower than usual.
 
RTG-ICE update

ATE CONFIRMS WITHDRAWAL OF MAJOR ONLINE GAMBLING EXHIBITOR


RealTime Gaming pulls out of International Casino Exhibition weeks before opening

Our InfoPowa report earlier today that turnkey provider RealTime Gaming has withdrawn from the International Casino Exhibition in London later this month has been officially confirmed by the organisers, Clarion ATE.

A spokesman for the exhibition said:

"Clarion ATE can confirm that RTG will not be exhibiting at ICEi 2007 but any contractual arrangements between RTG and Clarion ATE will not be disclosed to third parties.

"We are obviously disappointed in losing any exhibitors, but understand that any US-facing remote gaming companies have had to make some very difficult decisions over the past few months.

"When it comes to replacement candidates, there has been no problem 'filling space' and I can confirm that we currently have 63 world-class suppliers from 20 different territories taking space within ICEi 2007, occupying net floor space of 1,525 square metres. More than half of these (35) will be making their debut appearance at ICEi. To put this into context, year-on-year the number of exhibitors has increased by 43% (44 in 2006), represented territories by 67% (12 in '06), net floor space by 73% (881.5sqm in '06), and the number of debutants by 150% (14 in '06)."

The Atlanta, Georgia-based RealTime Gaming remained silent despite requests for a comment on its withdrawal from an exhibition where it has hitherto had a regular and high profile presence.
 
Oh Dear!

So it's not just players that RTG are ignoring. I am sure the deafening silence will make the industry side realise that their attitude is less than satisfactory, and it increasingly looks like they have something to hide.

Clarion ATE have "disclosed" more by adding "but any contractual arrangements between RTG and Clarion ATE will not be disclosed to third parties" to their statement than they would have done by simply stating they had pulled out. They have officially indicated the existence of "something to keep quiet about", as any "contractual arrangements" should really be no more than renting a stand - and what IS there not to disclose about that!

Pity the poor RTG operators, or potential operators, who will find that, without any explanation, their own supplier has pulled out and left them high and dry. Perhaps RTG are afraid of being kidnapped by the FBI and sent to Guantanamo - did they screw the "wrong" player?:what:

I rather suspect that, behind the scenes, there are some comlex corporate manouevers happening in order to shield the RTG execs from any risk of arrest as a result of their licencees operating in the US. Most likely, RTG will be sublicencing the software offshore to Hastings, and it will be Hastings, not RTG, that effectively provide remote gaming software. RTG will simply be a software company that owns a majority (or even a significant minority) of shares in Hastings, but will have nothing to do with decision making within Hastings. The Hastings board will not set foot on US soil, and RTG execs will be safe as all they will receive is an income stream from an offshore company holding, upon which they will pay US company taxes in the same way that other US companies pay taxes on subsidiary companies that conduct operations offshore that would be illegal were they to be conducted on US soil.
I believe RTG to be a private company, so there is not even the full public scrutiny of the accounts there would be for a stockmarket listed company. It will take a while to settle down, so by next year I would expect some kind of presence at the show in a new corporate form.

If I had shares in RTG yesterday, I would have none by now - make of that what you will;)
 
In fairness, I think you may be reading a little too much into that "contractual" comment, which was in response to a specific question from us relating to the consequences of RTG (a substantial exhibitor) pulling out of ICEi at such short notice.

And it ignores the following para, which was in response to another question we asked regarding the reasons given by RTG for their pull-out:

"We are obviously disappointed in losing any exhibitors, but understand that any US-facing remote gaming companies have had to make some very difficult decisions over the past few months."

We still have had absolutely no response from RTG to very specific questions we put to them. IMO it is neither professional nor wise in a corporate sense to ignore an opportunity to present your perspective on an issue, which we try give all sides in public disputes.

Your speculation on the RTG corporate strategy would seem a logical course for a company like RTG to follow, given its physical presence in the heart of the USA and consequent vulnerability to the enthusiastic enforcers at the DoJ. That could also be the reasoning behind the pull-out. None of us know at present.

Concerning the disruption of the disputes channel, I find it incredible that more planning did not go into this switch to Hastings BV. That's not unusual at RTG, who often don't give the appearance of thinking ahead!

If Hastings BV is a spoof, as has been claimed, then the credibility of the CEO, Mike McMain will be at risk as he has personally given assurances that Hastings BV is intended among other things as a genuine and more effective replacement for Montana Overseas in Panama.

I've commented before now that it doesn't take a rocket scientist to start up the disputes replacement structure (wherever it is for corporate tactical reasons) before you dismantle the current channel, however inefficient.

Time will tell whether Hastings BV is a genuine and more effective disputes channel, but the present balls-up does nothing to inspire confidence in RTG's forward planning.
 

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