Spin Palace Casino Complaint

[Seaman63]

I deposited 25.00 there, played it up to 100.00 and cashed out. So far so good, but they only paid 75.00. They wrote me a mail, that i have claimed a 25.00 bonus at August and I wasnt eligible for it. So they confiscated the 25.00 bonus from my withdrawal now. I never experienced such a confiscation before at a casino and I personally feel like beeing ripped off!

Maybe they gave me that bonus in error, but it was their fault and I did not cash out on that bonus at august, so how can they take money from my account for it?

I for my self will not play at any palace group casino again.

So if you ever got a bonus from them and youre not sure if your claim was correct, be warned that they will take money from your account!

I would like to know, what other players think about this.

 

[Mousey]

That is bizarre! I thought the software would reject any bonus submittal if the player doesn't qualify?

If you haven't already done so, perhaps you would like to PM or email Darran, the Palace group rep, with the pertinent details.
https://www.casinomeister.com/forums/members/

Good luck.

 

[Seaman63]

Thank you mousey, I followed your advice now and PMed him. Im pretty new here and appreciate every assistance much.

 

[Mousey]

You're more than welcome, Seaman. Let us know how it turns out. Hope all goes well.

 

[Seaman63]

Recieved no answer about my PM...I guess theres less interest to solve this problem.

 

[Mousey]

I'm sorry Seaman. Darran may be offline for the holidays. I hate it when things go wrong this time of year. Takes forever to get things back on track.

 

[Palace Group]

Hi there,

I will be back in the office tomorrow and will sort this out.
My VPN went nuts so haven't been able to log on to any systems.

I'll reply to your PM tomorrow.
Hope all had a good new years!

Kind regards,

Darran

 

[Pinababy69]

I hope Darran gets this resolved for you Seaman. It is bizarre that they would deduct a bonus from months previous, eligible or not. Let us know how it turns out.

 

[Seaman63]

Thank you Darran, I recieved your PM. Maybe I was a little bit impatient and forgot it would take longer during the hollidays.
Sorry about that.

 

[Seaman63]

Problem is solved, got paid the remaining amount today.

Thank you Darran for your assistance with solving this problem.

 

[Pinababy69]

Problem is solved, got paid the remaining amount today.

Thank you Darran for your assistance with solving this problem.

That's very good news Seaman.

 

[Mousey]

Bravo! Nice to read good news for a change. LOL

Hope you hit a big one, Seaman.