Bet Fred complaint: resolved

[pangloss]

Deposited $200 and got 100% match with 15DB requirements as posted on website. Spoke with Live Chat twice before playing confirming things like bonus and comp points ie 1 point = $10 wagering.

Played standard BJ mostly $3 flat bets plus some Slots after WRs had been met. Total wagering over $6,500 although $6,000 only required.

Cashed in $640. Here's what was sent this morning:



"Hi XXXXX



Your recent withdrawal request from Betfred Casino has been declined due to bonus abuse. Your account has now been closed and your original deposit returned to your neteller account. We reserve the right to close any account for any abusive activity at our sole discretion, this may include depositing with the sole purpose of receiving bonus funds , on our own interpretation of the facts. The decision of Betfred Management is final and binding in all cases.

Regards

Bet Fred Casino team"



Out and out thievery. I am an experienced on-line player but have never come across Bet Fred before. I could have lost playing Play Tech Bj very easily as the soft-ware is very streaky. However, the streaks went my way on this occasion. But to ensure Bet Fred take all the money, and engage zero risk, they simply deny winnings and label me a "bonus abuser".



Bet Fred are crooks.

 

[winbig]

Have you sent a PAB off? All is not lost

Unless otherwise stated, wagering on Roulette, Baccarat, Sic Bo, Craps (all variations of these games) and all live dealer games will not count towards your wagering requirements.

No mention of BJ, besides Live BJ...hopefully Bryan can help you out...

 

[mikepipe]

these are the guys, who run the casino (and bookie)

Done Bros Cash Betting Ltd
Warrington UK

looks quite serious - but who knows...

 

[winbig]

Just a sidenote:

I didn't notice, but was the bonus sticky? If it was, and you tried to withdraw it, then that may be the issue....

 

[mikepipe]

good idea - yes it is sticky- here are the t+Cs: Nr. 11!!

Terms and conditions

1. Internet customers only.
2. The cumulative odds of the selections on your first online bet must be evens or greater. If the odds of the selections on your first online bet are less than evens, you will not be eligible for a free bet.
3. Except in exceptional circumstances, your free bet will be available in your account within 24 hours of your first bet being settled.
4. Applies to your first online bet only.
5. You must stake 5 or more on your first online bet. Betfred will credit your account with a free bet of the equivalent stake up to a maximum of 25.
6. Previous account holders are not eligible for the free bet. Anyone opening a Betfred account that has previously held an account with us that is closed does not qualify for the free bet.
7. Free bet valid for 30 days after issue. Any free bet amount left unused after 30 days will be removed.
8. The free bet offer is for new customers registering an online account with Betfred. Existing account holders do not qualify. Accounts opened via the Call Centre do not qualify.
9. Your first online bet must be placed on sports book markets, numbers or lotto only (Games, Casino, Poker, Arcade and Bingo do not qualify).
10. One free bet per customer only. In the case of a customer opening more than one Betfred account, we reserve the right to suspend and close duplicate accounts, and make void any bets placed.
11. Free bet stake is not included in any returns and is non-withdrawable.
12. Free bet offer cannot be used in conjunction with any other offer.
13. One free bet per household.
14. Betfred rules apply.
15. Non-runners do not qualify as valid bets for your first online bet. If your first bet is a non-runner, you will not be eligible for a free bet.
16. If your free bet is placed on a non-runner, the bet will be made void and the stakes returned to your free bet balance.
17. Your free bet applies to sports bets (excluding Tote pool bets), numbers and lotto only (Tote Pool bets, Games, Arcade, Casino, Poker and Bingo bets do not apply).
18. Betfred reserves the right to withhold any bonus payment if it believes that the promotion has been abused and/or where the terms of the offer are not fulfilled, or any irregular betting patterns are found. The decision of the Betfred management is final.
19. Betfred reserves the right to withdraw or amend this offer at any time, for any reason and without prior notice.

 

[mikepipe]

sorry, that was the wrong bonus. These are better:


Receive 100% match on your first deposit, up to 100*, with Betfred Casino. Plus, you'll receive a bonus of 25%, up to 50**, through our monthly reload bonus scheme.

The terms and conditions for this offer are as follows:

Bonuses will only be considered redeemed upon wagering completion or when your balance reaches 0. If you make a further deposit before satisfying any of these conditions, you will top up your bonus fund before your cash balance, until you go on to satisfy wagering conditions.
Unless specifically stated otherwise in promotional material, bonus funds are added on the condition that you wager your total deposited funds (deposited funds + bonus awarded) at least fifteen times on non restricted games.
Wagering = 15 x (Deposit + Bonus)


Example: First deposit, you deposit 100 and receive 100 bonus funds.
= 15 x (100+100)
= 3000

 

[winbig]

I wonder how they can even say bonus abuse. If $6500 was wagered, that's over 2x the requirements...what a rip.

 

[pangloss]

I played standard BJ in the standard way - no live dealers.

The offending email is pro forma - it is something pre-prepared and sent as a part of the normal course of business. That it why I have done my best to alert the wider on-line gaming community of this organisation.

That they also promote a monthly bonus leaves me in head shaking disbelief. It is surely a trap to attract larger deposits per chance the player loses - or in the event of too many winners - the bonus abuse card is produced.

I have responded to the Casino seeking clarification of the term "bonus abuse" and promising to pursue the matter further until a satisfactory resolution is reached.


...

 

[Dirk Diggler]

I must say I'm shocked by what they're trying to do. These guys are a high street bookmaker in the UK and I'm amazed they're trying to pull a stunt like this.

They used to have a rep on this board so hopefully Bryan will have some contact with them.

 

[spearmaster]

Slow down, guys.

BetFred is also the official gaming partner of Manchester United. Fred Done, the owner, has a reputation for fairness.

Get the details and find out what happened.

 

[AussieDave]

Slow down, guys.

BetFred is also the official gaming partner of Manchester United. Fred Done, the owner, has a reputation for fairness.

Get the details and find out what happened.

I agree with spear on this, too much reputation to lose for such a pissy little win. I think there is more to this than is being let on.

 

[pangloss]

Merry Xmas everyone. I got this email back this morning:


"Hi XXXX,

Thank you for contacting Betfred Casino.

Please accept my apologies for the mix up on your account. Im not quite sure how this has occurred but please be assured that your account has been re-opened and your funds returned.

Should you require any further assistance please do not hesitate to contact us again.

Kind Regards

Jackie

Casino Manager

Betfred Casino and Poker"


The outstanding $440 has indeed been credited to my NeTeller account. Given comments made by others as to the good reputation of BetFred I am willing to accept some sort of error has occurred. Just how such an error could possibly happen I am not going to worry about on this day of all days.

I have a sneaky feeling a whisper in some one's ear did the trick - so if anyone from this board went into bat on my behalf then season's greetings to you my friend.

Can a moderator please mark the thread title as resolved - thank you.


...

 

[spearmaster]

T'was not me, as I have no direct contact with them. I am betting (no pun intended) that they realized the problem themselves.

Merry X'mas!

 

[anysuited]

The same thing happened to me. Made some profit while clearing the wr (BJ), and they returned only my deposit while withdrawing.

The thing that they retunded your bonus+winning brings hope, but they still haven't replied to any of my e-mails.

 

[SKUNX]

The way the issue was handled they are still good in my book

 

[Amigo]

Happened to me too today.

Deposited 100 got 100 bonus. Met Wagering playing blackjack. Ended up withdrawing 300 only to find an email from them a few hours later saying my account has been closed and original deposit refunded.

 

[SKUNX]

I take my previous post back.... that is all I have to say.. BetFred just became a big NONO in my list.

 

[murdock]

argh

happened me too, same standard email playing video poker and winning above deposit+bonus.

Have emailed them no response. Anyone had a response yet?

 

[vinylweatherman]

Strange

This is getting ridiculous. Now playing VP gets the brush-off. Seems that anyone who wins and withdraws gets their accounts locked.

Either an explanation from the casino or a roguing is called for. If they don't want people to play BJ then put it in the damn T & C!

 

[SKUNX]

ROGUE!!!!

I say rogue them .. why ???

Because if they did it once.. they can do it again thats good enough a reason for me

 

[banana]

Fred is well-established in the high street here, but has a reputation for renaging on bonuses.
England - don't you love it.

 

[tencardcharlie]

This should be good news for me, as I played there and lost the deposit and bonus.

So I'm going to turn myself in for bonus abuse and request them to send my 100 deposit back.

 

[Martyn@Betfred]

Hi all.

My name is Martyn and I am the affiliate manager for Betfred. My main role is to work with people like Bryan and also to participate on forums such as this to help out and spread the word.

This is not something I can actually sort out myself but if you have been affected by this, please email me on affiliates at betfred dot com and I will work with our CS team to sort out any issues you have on this matter.

We do have a reputation to up hold here and we pride ourselves on it. I will do my very best to right any wrongs.

Please forward me as much info as possible and I will get on the case for you.

This is my first post here and ok not in the best of circumstances but it was nice to meet you and hopefully I can become more active here.

Speak soon,

Martyn Beacon
Affiliate Manager
Betfred.com

 

[cipher]

Hi all.

My name is Martyn and I am the affiliate manager for Betfred. My main role is to work with people like Bryan and also to participate on forums such as this to help out and spread the word.

This is not something I can actually sort out myself but if you have been affected by this, please email me on affiliates at betfred dot com and I will work with our CS team to sort out any issues you have on this matter.

We do have a reputation to up hold here and we pride ourselves on it. I will do my very best to right any wrongs.

Please forward me as much info as possible and I will get on the case for you.

This is my first post here and ok not in the best of circumstances but it was nice to meet you and hopefully I can become more active here.

Speak soon,

Martyn Beacon
Affiliate Manager
Betfred.com

As you can well imagine your prompt attention to this situation is greatly appreciated, but not all unexpected given the tremendous and well deserved reputation Fred Done and his entire organization has garnered over a great many years.

It's good to see you here at the CASINOMEISTER'S website.

Have a good one.

 

[Martyn@Betfred]

Thanks Cipher, I would have been here a lot sooner if I had replied to the activation email so many months ago. I got in touch with Bryan earlier who sorted me out.

Thanks also to him.

But the offer is open, send me any issues on this matter and I will get onto it. I am off work tomorrow but back in the New Year on the 2nd. If you cant wait that long get in touch with our customer services department and they should know, if not Jackie knows all about it.

 

[murdock]

hi I fired off another email and have now been paid. My email wasn't to the contact here, but it looks as if his presense has changed things.

Thanks Lee

 

[Amigo]

Same situation for me too, got in contact with Jackie the casino manager and have now been told that I have been paid

 

[henryVIII]

Just like with the intercasino thread.

Try dozens of emails, phone calls, etc with the company itself and you get flatly refused, ignored, account locked, etc

But post a complaint on a public forum and in a flash the company is running round to do a complete U-turn on weeks of so called "final decisions" and start profusely apologising.

Just wish companies would be as considerate in responding to customers themselves rather than public forums.

Cipher, if I can correct you, betfred in fact do not have "a tremendous and well deserved reputation" ... or not in a good way (if you know what I mean) ... poeple would laugh at that in the UK .... they have a long and unsavoury history of such "issues" with bonuses being whipped away once earned.

Bear in my mind they have been denying bonuses in their sportsbook and their casinos .. practically two seperate companies and certainly two totally independent bonuses ... it almost sounds like it was a policy decision. Im sure Martyn can clarify though.

Glad all the frustration and anger of the customers can end now finally. Always good to see.

 

[cipher]

Just like with the intercasino thread.

Cipher, if I can correct you, betfred in fact do not have "a tremendous and well deserved reputation" ... or not in a good way (if you know what I mean) ... poeple would laugh at that in the UK .... they have a long and unsavoury history of such "issues" with bonuses being whipped away once earned.

Bear in my mind they have been denying bonuses in their sportsbook and their casinos .. practically two seperate companies and certainly two totally independent bonuses ... it almost sounds like it was a policy decision. Im sure Martyn can clarify though.

Glad all the frustration and anger of the customers can end now finally. Always good to see.

Hi Henry VIII:

I cannot speak to the bonus situation Henry as I do not play for bonuses at all. But I do know that I've never ever had even as much as a slow pay from BETFRED. If I put in for a withdrawal I'm paid in quick order and never with an excuse of any kind.

Good to hear from you Henry.

Have a good one.

Cipher

 

[aka23]

It is good that players are now being paid. However, there are still many unanswered questions. Why did this happen in the first place? In the future, will a significant portion of players need to contact with Jackie or Martyn at BetFred to be paid their winnings? Or will BJ players consistently be paid without issue?

 

[pangloss]

Why did this happen in the first place? In the future, will a significant portion of players need to contact with Jackie or Martyn at BetFred to be paid their winnings? Or will BJ players consistently be paid without issue?

No, you will have to beg and plead your case on every single occasion should you fluke a win at Bet Fred using a bonus. Having regard to the rapidly mounting compalints being filed on several other Forum boards the "bonus abuse" email has become standard Bet Fred fare.

Such a practice is a measure of the contempt in which Bet Fred holds it's customers. I for one are not a little bit surprised.


...

 

[henryVIII]

Hi Henry VIII:

I cannot speak to the bonus situation Henry as I do not play for bonuses at all. But I do know that I've never ever had even as much as a slow pay from BETFRED. If I put in for a withdrawal I'm paid in quick order and never with an excuse of any kind.

Good to hear from you Henry.

Have a good one.

Cipher

I am happy you have enjoyed good luck there Cipher, and not just at the tables!!

They hate paying bonuses once they have been earned (which is ironic considering he calls himself The Bonus King !!). BetFraud is possible a more fitting monicker.

Thanks for the regards.

 

[henryVIII]

BTW ... the title now suggests that it was all a silly muddle cheerfully resolved as opposed another case of their proven modus operandi to defraud players repeatedly.

Shouldnt folk be aware of what they try to do?

Just my thoughts.

 

[tencardcharlie]

Hi all.
This is not something I can actually sort out myself but if you have been affected by this, please email me on affiliates at betfred dot com and I will work with our CS team to sort out any issues you have on this matter.

Good to see that things get sorted out.

However, don't forget that there are probably lots of people who are affected by this that doesn't read this forum, so you guys will need to contact them by other means so that they can get their cash.

 

[anysuited]

Good to see that things going this way.

However, I won't consider this issue as resolved until I get paid. 4 e-mails to the support, no replies and account still blocked. Hope that the e-mail to the affiliates address will help.

 

[cipher]

Good to see that things going this way.

However, I won't consider this issue as resolved until I get paid. 4 e-mails to the support, no replies and account still blocked. Hope that the e-mail to the affiliates address will help.

Hi Anysuited:

I hope you'll be paid as well but would you keep us informed either way?

Have a good one.

 

[Neodata]

Friday: 140 Euro cashin (got the Bonus of 140 Euro)
Saturday: wagered above 4200 Euro, cashout of more than 500 Euro requestet
Today: Money hit my Neteller account

So I have nothing negative to say about, instant Bonus + fast cashout (as it was weekend and new year). In fact, I think that I'm going to deposit there and play till I bust or make a big win ^^

Sorry for those who didn't get their money, and I know my text sure looks like an advertisment ...

 

[Martyn@Betfred]

Hi all,

I have received a couple of emials over teh short New Year break which I will get onto now but I have also heard from our support team who have issued the following statement...

Betfred apologises for the mix up regarding players accounts This was caused by an admin error which we believe to have now been rectified.

All payments should now have been sent If any player has still not had their funds returned and an email received please contact [email protected]

I will also forward those that have emailed me to make sure that all is now sorted.

Regards and a Happy New Year To All!

Martyn

 

[Martyn@Betfred]

Good to see that things going this way.

However, I won't consider this issue as resolved until I get paid. 4 e-mails to the support, no replies and account still blocked. Hope that the e-mail to the affiliates address will help.

Anysuited, please check your account as I believe this has all been sorted now. Thanks for the email and sorry for any inconvenience caused.

Regards,

Martyn

 

[anysuited]

Thanks Martyn!

Received payment today, everything is ok here!

 

[SKUNX]

I am glad that players have been paid , I guess that was why the theread was started . But now we must move on to another point.

Aka23 asked why did this happen in the first place? I would like to know the answer o that question as well , until this is cleared up they are still shady in my list .

I am willing to put some $$ on the table that if this thread wasnt posted here , these players wouldnt have been paid , casinos shouldnt wait until we psot bad about hem to get their act together.

Martyn , I have heard alot about yur casino , I would enjoy playing there but please ler us know what the players did wrong so we can avoid oursleves the hassle . I am not a bonus player either BUT still never hurts to know

 

[SKUNX]

My apologies to the forum for the double post . Technical issues

 

[Martyn@Betfred]

Skunx, please can I refer you to my previous post...

Hi all,

I have received a couple of emials over the short New Year break which I will get onto now but I have also heard from our support team who have issued the following statement...

Betfred apologises for the mix up regarding players accounts This was caused by an admin error which we believe to have now been rectified.

All payments should now have been sent If any player has still not had their funds returned and an email received please contact [email protected]

I will also forward those that have emailed me to make sure that all is now sorted.

Regards and a Happy New Year To All!

Martyn

It was purely an error on our part which has now been fixed, I apologise for any inconvenience caused by this error but I can assure you that this would have been spotted even if it wasnt posted here or anywhere else for that matter. This thread did help though in drawing our attention to this error which helped us solve it in time and pay those that are due their bonuses. So if you are still willing to lay down those dollars I will send you my address!

I hope this clears it up and if you have any further questions please let me know.

Regards,

Martyn

 

[tencardcharlie]

Seems like I hadn't played there before as I thought I have. Tried it out now and won some, so I'll make a cashout and a trip report .

 

[MoMa]

Hi! I can confirm that I have played in Bet Fred AFTER the incident and I was paid fast and without any problem whatsoever.

I hope that this helps someone!

 

[hsykd]

I say rogue them .. why ???

Because if they did it once.. they can do it again thats good enough a reason for me

I agree. Betfred really piss me off. They have a looked honest website and was accreditedd by CM. They are not that good.

If they know that you are not interested in the bonuses, they do not want you. They just want ot lock you in until you lose. I opened my account and told them I do not want to take part in the boneses and I ask them to verify my security documents before I deposit funds into my account. No reply at all.

 

[The Dude]

Please do not bump old threads up. This one is nearly two years old. If you have something to say, start a new thread. Thank you.