Intercasino.co.uk problem

[notmybro]

Hi, sorry my first post is a complaint.

I just signed up with intercasino.co.uk.
They have a bonus offer, for 1st time players on their site where you put a code in and recieve £50.

They terms say

Below is a list games which count towards the wagering requirement.

Blackjack
Roulette
Table Poker Games
Video Poker Games
Slots
Bejeweled
Roulette
Table Poker Games
Video Poker Games
Slots
Sweet Thing
Casino Solitaire
Casino War
Pontoon
Red Dog
Super Fun 21
Video Keno
Lottery Games and Scratchcards

The only games which do not count towards your wagering requirement are:

Baccarat
Craps
Punto Banco

I played £1500 of single deck Blackjack yet when i checked, none of my bonus had cleared. I then emailed the casino manager at JaneB@intercasino.co.uk, but she has chosen to ignore my email. Could anyone suggest what I do next, or is this casino a cheat?

[Swede]

Hi there notmybro and welcome to the forums!

Inter is a wee bit on the slow side when it comes to answering emails. I suggest giving it a few more days or calling them on +800-2467-9261(from US, toll free). There's is absolutely no need to worry, this casino is not "a cheat".

Swede

[Jane Bentley]

Dear Player
Please accept my apologies for this mistake, which is an oversight on our website.

Single Deck BlackJack is actually exempt from our New User sign up bonus, but not the monthly match.

However, due this error, I will of course credit you with your £50.

Could you please email me directly on janeb@intercasino.co.uk with your account number and I will personally arrange for the deposit to be put into your account.

Kind regards
Jane Bentley
InterCasino.co.uk
Casino Manager

[notmybro]

hi thanks for the quick response I already emailed the address you suggest with all the details. The problem is not that I need credititing with £50, I did recieve it. It's just than once I had bet my £1500 i was expecting to be able to withdraw some of my winnings, but the balance is not withdrawable as the bonus did not clear.

I am happy that you seem a good casino now, and this is a small problem.

[notmybro]

Hi Jane, I have not received an email reply or solution to my problem. I have emailed again and also sent a PM with the same information in, including account number and username.

Regards Chris

[vinylweatherman]

Hi Jane, I have not received an email reply or solution to my problem. I have emailed again and also sent a PM with the same information in, including account number and username.

Regards Chris

Jane should be around tomorrow handing out free cash on the multi-player Blackjack tables as part of the 12 days of Christmas promotion.

Single Deck Blackjack is considered differently due to the very low house edge compared with multi-deck Blackjack. Existing players (you will be one in January) have a choice of two bonus codes for the monthly match. One for Blackjack players with a 30x playthrough, and one for non-Blackjack players with only an 18x playthrough.

E-mailing Jane directly is normally faster than E-mailing the support desk, however there may be no-one to respond when Jane is away.

[notmybro]

Thanks Vinyl, I have now had contact from support, Jane is indeed out of the office. They've offered my £50 free while they sort the problem out which exceeded my expectation

[winbig]

Thanks Vinyl, I have now had contact from support, Jane is indeed out of the office. They've offered my £50 free while they sort the problem out which exceeded my expectation

Just make sure there's no WR attached to it that they could apply to everything else....

[notmybro]

the £50 free is nice and withdrawable, but the initial problem is yet to be addressed still.

Guess this will get sorted some time after xmas now

merry christmas all.

[winbig]

Good luck

Merry Christmas!