RTG Disputes Channel Change

[jetset]

NEW RTG DISPUTES RESOLUTION CHANNEL SOON

Montana will no longer handle the hassles

Players wondering where they could go to lodge disputes against Realtime Gaming licensees were this week given a name new to most. Instead of the Montana Overseas Disputes channel operating out of Panama City, a new master licensor titled Hastings International BV.com will soon be handling this vitally important function for the software provider.

"Montana Overseas is no longer handling any of our master licensor duties," Michael McMain the CEO at RTG told InfoPowa. "Although Hastings has still not finalized the Disputes department we are confident they will get this established quickly and it will perform even more effectively than it did when Montana Overseas managed the process."

[dc9999]

That's very professional isn't it?

Just disband a service without notifying any players in the midst of a dispute (like myself) and start from scratch - again.

Well, not surprising given the steady influx of RTG licensee disputes that had been mounting in recent weeks due to a resurgence of below board tactics amongst some of RTG's flagship operators.

One only has to review a number of the Montana Disputes threads on this very forum to see what a debacle it had been from day one. No consistency in rendering verdicts, "spotty" returns of Emails, "final findings" incessantly delayed - and not released to the player in a timely fashion.

You would think before Montana was scrapped, the new process via Hastings would be up and running and well defined.

Oh yeah, I forgot, that would be the essence of "professionalism"....something in short supply among many RTG enterprises

[aka23]

Should pending disputes be refiled, or will old disputes be forwarded to the new group?

[Casinomeister]

It's partially my fault. They contacted me in September that there was a change on the horizon and asked me to change the Montana Disputes links (here at Casinomeister) to http://disputes.realtimegaming.com

I forgot to do this

That's where players should have been and should be now submitting complaints. I'm in direct contact with these people - if there are any players who are wondering what the status of their complaint is, I can pop off an email to find out if they need to resubmit, or if the complaint is remaining in the loop.

I'm already following up on dc9999 and Crusher's disputes.

[dc9999]

Thanks Bryan for the update.

PERHAPS, the new arrangement with Hastings BV will ultimately prove to be more effective than Montana - which was rather inconsistent insofar as timing issues, how findings were communicated etc.

Hey, this is RTG's opportunity to really show players they're serious about serving as a leigitimate mediator when issues crop up!

[Casinomeister]

Originally Posted by dc9999

..Hey, this is RTG's opportunity to really show players they're serious about serving as a leigitimate mediator when issues crop up!

This is when we run into a bit of a difficult situation. Since RTG is in the States and distributes casino software, they can not have anything to do with player issues. This is the reason why the company that is contracting (licensing) the operators is given the ability to review player complaints. The company reviews the terms of the contract that the casino is bound by, and makes their decision from there. It's pretty much cut and dry - black and white decision making.

[ximo]

Hi Bryan.
And what about last complaints we have PAB to Virtual group?.
You will be already managing them or we have to request the complaint again to Hastings?

Thanks...

[ximo]

Originally Posted by ximo

Ximo. Your problems with them was a case of not following terms and conditions (if I recall correctly). I can check into this again, but this sounds like an issue of sour grapes.

Thanks...

Sorry It's a week ago you wrote this answer and I didn't notice.
It cannot be possible "not following terms and conditions", as was explicitly authorized by the manager... just read slowly the chats.

Thanks again.

[Casinomeister]

Originally Posted by ximo

Hi Bryan.
And what about last complaints we have PAB to Virtual group?.
You will be already managing them or we have to request the complaint again to Hastings?

Thanks...

If you've sent a PAB to me, I should be on top of it or getting to it. If it deals with a casino I won't waste my time contacting, then I'll refer the player to RTG's dispute center.

[blackjackguide]

Thanks for this update! Luckily I haven't had any problems and players haven't contacted me. I hope this new site is up quickly!