casinoshare.com complaint - resolved

[pidduv]

Hi, I did a deposit 4 days ago in casinoshare.com for monthly bonus 100 %, but yet today I don't receive nothing............. every time is the same history, I send many email but they don't replay me, there isn't chat , it's incredible !!!!!!!I think I never deposit in this casino in the future............I council to you don't play here, this is a bad casino !!!!!!!!

[Lord_Have_Mercy]

Samething happened to me. No answer no replies no Nothing. I won about $75 off my $200 deposit, cashed out and closed my account.

[runnybunny]

Originally Posted by pidduv

Hi, I did a deposit 4 days ago in casinoshare.com for monthly bonus 100 %, but yet today I don't receive nothing............. every time is the same history, I send many email but they don't replay me, there isn't chat , it's incredible !!!!!!!I think I never deposit in this casino in the future............I council to you don't play here, this is a bad casino !!!!!!!!

Ok, let's recap. You signed up there sometime in the past... got the original bonus... and since then have been playing the monthly bonus too. Hard to determine what has truly transpired, not because of the broken english but because you supply no real information.

1. I am guessing you have not deposited there anytime earlier this month (1st deposit of the month only).

2. I am guessing you have followed the kind of hard to find written instructions on how to claim the monthly bonus.... not exactly 100% on that since English is not your main language.

3. I am guessing you are not referring to Casinoshare in part of the OP.
"Every time is the same history...I send many email..." Is this at Casinoshare? If so then why would you keep depositing once a month?

I havent had any problems with them, and I think you would like to just get your bonus (which isnt a bad thing) since your final statement is 'I think I never deposit....'

I bet you do deposit again.... though I have no idea of what can be done to get support to reply.

Kind of sad they dont have a phone number.

You try using their website email system?

[me_and_ed]

I recieved my bonus without any problems.

[Pinababy69]

I had the same problem with them for my monthly bonus. Emailed a couple of times, finally got the bonus (and a reply) after about a 20 hour wait. I had PM'd the rep on board here who apologized for the delay, and said it was due to the new legislation and their $10 signup offer. However, he assured me that the crunch had passed and support should be working fine. Obviously, that's not the case if some people are still having the same problems. Fast and knowledgeable customer support is THE biggest issue for me, and I won't play at a casino that doesn't have that. Maybe this is still growing pains on their part, as they're relatively new.

If the OP has really been waiting four days, and is legitimate...that is totally unacceptable. Pidduv, did you PM the rep here?

[pidduv]

I send PM 2 days ago bur I haven't answer, this is the second time. Last time I received it after 3 days, now I WAIT 5 DAYS.............incredible !!!!!!!!!!

[uungy]

dpn't send them emails , I can never get a reply, but if you fill up their online contact form, you get a much quicker response, just my personal experiance

[me_and_ed]

Just an update about how "bad" they are, I made a withdrawl on Saturday, after the 24 hr wait I received an email from the manager stating my withdrawl would be processed in due course, check my Neteller this morning and my money was there, I wish all my bad casinos would pay this fast.

[aka23]

Originally Posted by me_and_ed

after the 24 hr wait

I believe they have a 6 hour wait, not 24. They have responded to my emails within minutes (emails requesting bonuses). I have been paid in as little as 12 hours.

[me_and_ed]

Originally Posted by aka23

I believe they have a 6 hour wait, not 24. They have responded to my emails within minutes (emails requesting bonuses). I have been paid in as little as 12 hours.

Yes but I dont reverse my cash in and it was 24 hrs, regardless I was paid without question or hassle and I like that.