casinoshare.com complaint - resolved

**CasinoShare** · 31st October 2006, 01:57 PM

Hi,

I apologise for the slow support that you are receiving.

The fastest email address to use it helpdesk@casinoshare.com

We will also shortly be adding phone support and live chat over the next few weeks. This is very high on my priority list and it is just a case of having all the infrastructure ready and in place.

I try to log into CasinoMeister as much as possible, but due to my busy schedule I find it hard to do this everyday, but I will do my best!

Thanks

Max Wright

Director of Gaming

CasinoShare.com

**turkey_creek** · 31st October 2006, 06:22 PM

Thank you for a clear and concise explanation of conditions and corrective measures being taken.

The phone and live chat needed quickly.

I was checking your casino prior to downloading.

Will be doing so now.

**insomniac** · 1st November 2006, 01:04 AM

Originally Posted by CasinoShare

Hi,

I apologise for the slow support that you are receiving.

The fastest email address to use it helpdesk@casinoshare.com

We will also shortly be adding phone support and live chat over the next few weeks. This is very high on my priority list and it is just a case of having all the infrastructure ready and in place.

I try to log into CasinoMeister as much as possible, but due to my busy schedule I find it hard to do this everyday, but I will do my best!

Thanks

Max Wright

Director of Gaming

CasinoShare.com

Max,

Do you realize that you made this same comment on June 17th of this year? Don't you think that a few weeks have certainly passed us by since June?

I have looked in to spending money at your casino, but I have been a little too nervous that I will not see any benefits with your casino, so I have decided to spend with casinos who stick to what they say they will.

insomniac

**pidduv** · 1st November 2006, 12:09 PM

Originally Posted by CasinoShare

Hi,

I apologise for the slow support that you are receiving.

The fastest email address to use it helpdesk@casinoshare.com

We will also shortly be adding phone support and live chat over the next few weeks. This is very high on my priority list and it is just a case of having all the infrastructure ready and in place.

I try to log into CasinoMeister as much as possible, but due to my busy schedule I find it hard to do this everyday, but I will do my best!

Thanks

Max Wright

Director of Gaming

CasinoShare.com

I send helpdesk@casinoshare.com many email but I don't receive nothing........now I have receive my bonus bacause you give me it, thanks !!!!!!
I wait my bonus 8 days, it's incredible, no?
Now I go to play in casino , I hope to win .............

**AussieDave** · 1st November 2006, 04:44 PM

Originally Posted by Pinababy69

I had the same problem with them for my monthly bonus. Emailed a couple of times, finally got the bonus (and a reply) after about a 20 hour wait. I had PM'd the rep on board here who apologized for the delay, and said it was due to the new legislation and their $10 signup offer. However, he assured me that the crunch had passed and support should be working fine. Obviously, that's not the case if some people are still having the same problems.

I had a simular story. Was told by the rep here that it was due to them shifting offices. Was also told that their phone support & live chat was to be operational at the start of Oct...The reason they'd not implemented it was due to their shifting offices.

I gave them the benefit of the doubt and deposted the following week for the Oct monthly bonus comp, only to find a repeat of the same sub-standard support. Yep another 14 hour email response wait...

Contacted the rep again (that was 3-4 weeks ago) have yet to receive a repsonse.

Originally Posted by Pinababy69

Fast and knowledgeable customer support is THE biggest issue for me, and I won't play at a casino that doesn't have that. Maybe this is still growing pains on their part, as they're relatively new.

IMO these guys are just telling people stories and really neeed to get their collective sh#t together.

I find it hard to understand how they can have a 10 week promotional $100,000 draw and still not have phone or live chat, not to mention NO loyalty program...

Seems to me the $100,000 would be better spent of getting their support upgraded...

Originally Posted by Pinababy69

If the OP has really been waiting four days, and is legitimate...that is totally unacceptable. Pidduv, did you PM the rep here?

totally unacceptable for a MG casino.

Edit: This may explain why 2 or less people claim their winning tickets in their daily draws...People are jacked about the sub standard BS support & have un-installed the casino...

**AussieDave** · 1st November 2006, 04:53 PM

Also wanted to add that it was not Max Wright Director of Gaming CasinoShare.com who I had contact here with. It was Chavin Benson.

I was not, nor is it my style to be offensive, however, I was pretty blunt and to the point, stating I don't like being feed BS, which I felt I had been.

**pidduv** · 2nd November 2006, 02:08 PM

After 8 days I receive my monthly bonus...............finally !!!!!!! It' s hallucinatory !!!!!!!

Now I play in casino and I win 200 euros, I request a withdrawl in my neteller 2 days ago, but yet I don't receive nothing !!!!!!! I hope not to wait for a lot !!!!!!!!

**pidduv** · 2nd November 2006, 10:45 PM

Originally Posted by pidduv

After 8 days I receive my monthly bonus...............finally !!!!!!! It' s hallucinatory !!!!!!!

Now I play in casino and I win 200 euros, I request a withdrawl in my neteller 2 days ago, but yet I don't receive nothing !!!!!!! I hope not to wait for a lot !!!!!!!!

Casinoshare.com is a bad casino, please Casinomeister insert this casino in casino rouge, because don't reply never email and pay after long time ( if pay ) ............I wait my money but in this moment nothing for me !!!!!!! Please you don't deposit in future in this baddddddd

casino, I hope it close !!!!!!!!!!

**uungy** · 2nd November 2006, 11:04 PM

Originally Posted by pidduv

Casinoshare.com is a bad casino, please Casinomeister insert this casino in casino rouge, because don't reply never email and pay after long time ( if pay ) ............I wait my money but in this moment nothing for me !!!!!!! Please you don't deposit in future in this baddddddd

casino, I hope it close !!!!!!!!!!

Whats with you?
This is a very reputable casino, I think they do have some issues which need to be taken up, but the support are pretty quick, and their withdrawals are quite fast too. If this is your first withdrawal they probably want verification before they process your withdrawal.
I have made withdrawals which are really fast, in fact the withdrawal showed up in my bank the day before the deposit went out.
As I say they definatly need a more of a stable and a one to one feeling support, and not this email system, which is really annoying, but to say they are bad, I think I will have to let you play in some real bad casinos, before you come to such a conculsion!
I have a withdrawal which I requested a week or so back, and I have still not considered that casino bad (yet).

**pidduv** · 2nd November 2006, 11:45 PM

You must read all post, idiot !!!!!
All player wright this casino don't reply never emil , don't reply nothing !!!!!!!!
This is rouge casino !!!!!!!!!!
Please you don't never deposit here !!!!!!!
Casinoshare.com is a bad casino !!!!!!!!!