Grand Monaco winnings confiscated

[embruwer]

Hi there, what happened is I signed up at Grand Monaco, deposited 150 GBP, and wagered it once in slots to receive their slots bonus. On their T&C, it says that every game is allowed:
The wagering contribution percentages for the 30x play-through requirement is different based on the game type played as follows:
- Slots and Parlor Games - 100%
- Table Poker, Roulette - 25% Blackjack, Video Poker, Craps, Baccarat, Casino War, Sicbo - 5%
- Progressive Slots and Games, Red Dog, All Aces and Jacks or Better Video Poker - 0%
I played blackjack and roulette with my bonus until my bonus balance was 0 and I could withdraw, at which point I withdrew 870. Several days later I saw that there was nothing in my neteller account so I went to check the CashCheck feature which said my cashout had been processed!
I spoke with livechat about this and they told me that they were going to give me back my deposit only because I used the slots bonus to play non slots games, even though their T&C allows it. Apparently there is a second item lower down in the T&C which says that they will consider it abuse if someone uses the slots bonus for non slots games.
This obviously means that their T&C contradicts itself and a player will easily be misled by not finding the second item, which is all the way down in their long T&C. Basically they are saying that all games are allowed, then 5 pages below they say that only slots are allowed. It doesnt really make sense.
What I ask is that even if I don't get paid my owed 720 GBP, that they be placed back in my casino account so I can complete the wagering again in whatever game they like, this seems much fairer than them just confiscating it. On another slight tangent, it seems fishy that even though this casino uses Microgaming they are not a member of E-Cogra as well, which would rather help players in situations like mine.
My apologies for the longwinded post.

[Mousey]

You might want to PM Jon-Jon who is very helpful.

Go to the Casino Contacts List . Scroll down until you see Jon-Jon, then click on the PM button on the right.

If nothing else he might be able to clarify the T&C.

Good Luck.

[Tagdog]

afraid you might be onto a loser here, G.Monaco have extremely whore unfriendly wording in their terms and although a bit misleading the term is there on the main page and the bonus name kind of gives it away. My suggestion of a fair resolution would be to reset you balance to the balance you had when the £150 bonus was first applied. then you would have to do the 30x slots wagering.

[Pinababy69]

I'm not trying to be harsh embruwer, but I just went and double checked the promo on Grand Monaco's website, and to me it's crystal clear. 100% bonus up to $150 for a slots only bonus, 100% bonus up to $75 for an all games bonus. How you wager through your deposit once determines which bonus you receive. It states quite clearly that if you wager your deposit once in slots only, you will be getting the slots only bonus. Had you mixed your games up when wagering your deposit, you would have received the $75 all games bonus, instead of $150. I really don't see how anyone could misunderstand this, sorry.

[embruwer]

Originally Posted by Pinababy69

I'm not trying to be harsh embruwer, but I just went and double checked the promo on Grand Monaco's website, and to me it's crystal clear. 100% bonus up to $150 for a slots only bonus, 100% bonus up to $75 for an all games bonus. How you wager through your deposit once determines which bonus you receive. It states quite clearly that if you wager your deposit once in slots only, you will be getting the slots only bonus. Had you mixed your games up when wagering your deposit, you would have received the $75 all games bonus, instead of $150. I really don't see how anyone could misunderstand this, sorry.

You didnt understand what I said! I wagered my 150 deposit in slots only exactly as the terms said. I wagered the bonus I received in other games because thats what the terms on top say, you can probably see that is crystal clear as well.

[Pinababy69]

Originally Posted by embruwer

You didnt understand what I said! I wagered my 150 deposit in slots only exactly as the terms said. I wagered the bonus I received in other games because thats what the terms on top say, you can probably see that is crystal clear as well.

No embruwer, I understood that you wagered your deposit on slots. My point was that I don't see how anyone could misunderstand a bonus that is named Slots Only....how can that be misconstrued? I wouldn't even have to read any terms and conditions. The names of the two bonuses says it all...if you want to play slots, you take the slots only bonus. If you wish to play all games, you take the lesser amount all games bonus. You signify which bonus you want by wagering your deposit accordingly. Sorry, but I just don't see it any other way.

[embruwer]

Originally Posted by Pinababy69

No embruwer, I understood that you wagered your deposit on slots. My point was that I don't see how anyone could misunderstand a bonus that is named Slots Only....how can that be misconstrued? I wouldn't even have to read any terms and conditions. The names of the two bonuses says it all...if you want to play slots, you take the slots only bonus. If you wish to play all games, you take the lesser amount all games bonus. You signify which bonus you want by wagering your deposit accordingly. Sorry, but I just don't see it any other way.

Ok I will try to make it clear:

The type of game that a new player wagers on to meet the 1x wagering requirement is the equivalent of choosing between the two opening offers 100% Slot match or 100% Casino Game match.

This only says that I have to wager in slots only to get the 150 bonus, nothing more nothing less.

Before a new player is allowed to cash-in following the receipt of the Opening Offer Bonus, the new player must meet BOTH:
- A) 250 minimum number of bets AND
- B) the 30x wagering play-through requirements.

This refers to both bonuses and says that they both have the same 30x wagering requirements.

The wagering contribution percentages for the 30x play-through requirement is different based on the game type played as follows:
- Slots and Parlor Games - 100%
- Table Poker, Roulette - 25% Blackjack, Video Poker, Craps, Baccarat, Casino War, Sicbo - 5%
- Progressive Slots and Games, Red Dog, All Aces and Jacks or Better Video Poker - 0%

This explains the 30x wagering requirements and clearly states that all games are allowed.

These are the T&C items 3,4,5 in the "Wagering Requirements to Cash-in Purchase and Opening Offer Bonus " section. I really dont see how this can be construed as "slots only" in the slightest.

[pangloss]

First of all I played and obtained the Slots Only bonus at this Casino about 2 months ago in the exact same fashion as embruwer. I played anything else but slots in subsequent play and cashed out winnings and my original deposit without any problem at all. I recall making some large bets on Baccarat cashing out prior to completing onerous x30B WRs as per EZ play T+Cs.

I now see this in the T+Cs:

"Grand Monaco deems promotion abuse to include but not to be limited to any of the following:
A. receiving a promotion bonus then cashing in without demonstrating a reasonable degree of play
B. attempting a large wager(s) with the bonus funds in an attempt to circumvent play through wager requirements of the bonus system
C. purchasing and playing slots to maximize the opening match slot offer then switching their play to non-slot games and using abusive wagering tactics/systems. This abuse allows players to use bonus credits earned with slot play to use on or hedge against wagering losses on their non-slot game play. "

This type of language is "player abuse". It is deliberately ambiguous and designed to insure against legitimate player wins. I mean WTF is "abusive wagering tactics/systems"? I suppose anything that can turn a profit for the players and a loss for the Casino.

Rogue this mob and rogue them quickly.


$$$

[Pinababy69]

You guys can interpret things however you like. All I know is that I would never dream of claiming a bonus that's named "SLOTS ONLY" and then proceed to play any games BESIDES slots with that bonus. Especially when directly underneath there is a bonus on offer entitled "ALL GAMES BONUS". Colour me stupid I guess.

[pangloss]

Originally Posted by Pinababy69

You guys can interpret things however you like. All I know is that I would never dream of claiming a bonus that's named "SLOTS ONLY" and then proceed to play any games BESIDES slots with that bonus. Especially when directly underneath there is a bonus on offer entitled "ALL GAMES BONUS". Colour me stupid I guess.

Not wanting to be rude Pinababy69 but the language used in the T+Cs can not be mistaken for anything other than the ORIGINAL 1 X WRs determine the SIZE of the bonus awarded only. Once the pre-qualifying WRs have been fulfilled the EZ play bonus T+Cs apply lock, stock and barrel.

I am sorry you can not grasp what is going on here but the OP is absolutely entitled to his full winnings as per the published T+Cs. The very introduction of EZ (Clear) play was to remove all of these ambiguities but it didn't take long for Casinos to overwrite a supposedly seamless bonus system with all manner of fine print.


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