Grand Monaco winnings confiscated

**silcnlayc** · 27th October 2006, 04:57 PM

Hi there, what happened is I signed up at Grand Monaco, deposited 150 GBP, and wagered it once in slots to receive their slots bonus.

Ok, maybe I am a little blonde, but it clearly states SLOT just as YOU wrote it....hmmm

Colour me stupid I guess

Me too I guess....

it says that every game is allowed

But for which bonus? Slots only? I think not, for this wouldn't make any sense, to offer this also

"ALL GAMES BONUS".

But this would so you misinterpreted the t&c's.

**pangloss** · 27th October 2006, 05:29 PM

Here we go again.

Wager your deposit on Slots and get the "Slots" bonus of $150.

Wager your deposit on ALL Games and get the "ALL" bonus of $75.

When the initial qualifying WRs are completed the distinction between the respective bonuses is OVER saving the AMOUNT of bonus awarded. By risking your original deposit on only SLOTS players are rewarded with a larger bonus. Very simple.

Take a deep breath and go back and read the T+Cs. The very engagement of the EZ play bonus mechanism is proof positive that ALL games are allowed. If they were not then any game other than SLOTS would have been excluded from the subsequent bonus qualification WRs logged by EZ play. This was NOT the case - the EZ play system verified the player had fulfilled the WRs on games played.

It can not get any simpler than this - I am very sorry you can not, or will not, understand the concept of the EZ play bonus.

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**Jon-Jon** · 30th October 2006, 04:38 PM

Hi everyone

Having investigated this account, and spoken to the casino, the play was deemed to be in contravention of the casinos terms and conditions as it was a slots only bonus that could not be used on any other games.

The casino did however refund the deposit and the player was able to cash out.

Unfortunately these scenarios do crop up from time to time and the casino does try and deal with each one in as fair and diplomatic way as possible, without prejudicing themselves or the player. I hope you felt that the casino was clear and fair enough, if not I can ensure that we improve our service in the future.

All the best

**embruwer** · 31st October 2006, 03:03 PM

Originally Posted by Jon-Jon

Hi everyone

Having investigated this account, and spoken to the casino, the play was deemed to be in contravention of the casinos terms and conditions as it was a slots only bonus that could not be used on any other games.

The casino did however refund the deposit and the player was able to cash out.

Unfortunately these scenarios do crop up from time to time and the casino does try and deal with each one in as fair and diplomatic way as possible, without prejudicing themselves or the player. I hope you felt that the casino was clear and fair enough, if not I can ensure that we improve our service in the future.

All the best

Obviously I understand this. My points are the following two:

a) The casino has two sets of terms, the first one says that all games are allowed and is the one that catches the eye, the second one is somewhat hidden in the terms and says that only slots are.

b) The casino should have no right to confiscate my winnings under the circumstances, but rather they should reverse the cashout and tell me which games are allowed and which aren't. Confiscation without warning here seems like something only a shady outfit would do, and I don't think they should be able to get away with such a policy.

Apparently the casino has decided to be unreasonable here so what are my options? Would pitching a bitch help?

**pangloss** · 31st October 2006, 03:54 PM

Originally Posted by embruwer

Apparently the casino has decided to be unreasonable here so what are my options? Would pitching a bitch help?

They don't answer to anyone let alone the voice of reason. The perils of on-line gaming are very real and the USA have recently seen fit to deal with the matter by way of prohibition in the abscence of Casino operators demonstrating they are in any way capable of self-regulation.

In my view you have an iron clad case. Notwithstanding the previous points I have already made the following only reinforces your situation.

"10. When the Bonus System is used for the promotion, the terms and conditions around the Bonus System will prevail."

Your play was audited and logged by the EZ play system. The EZ play system entitles players to wager in any game. Nothing in the T+Cs prohibits players from wagering in games other than slots AFTER the type of bonus is determined by the qualifying WRs.

The bonus offer, splashed in large print, reads:

"We will match your deposit by 100% with up to 150 in Free bonus credits if your deposit was wagered on Slots only."

The phrase "was wagered" is past tense. These is nothing that follows in the accompanying T+Cs that then refer to future WRs restrictions with respect to games available to play. As term 10 quoted above states "..the terms and conditions of the Bonus System will prevail" - all games count in accordance with the percentages quoted.

And I remind you that I played this "slots only" qualifying bonus in the exact same fashion as the OP and cashed out with no problems.

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**embruwer** · 31st October 2006, 05:01 PM

Yes I feel the casino practically has zero recourse here, but what can I do to actually get my money back? Jon Jon, who I take it is some manager at the casino, was apparently no help. Can casinomeister help me?

**vinylweatherman** · 1st November 2006, 01:28 AM

Yet another case of "EZBonus" being anything but.
I certainly would have interpreted the terms as requiring all play to be on slots after receiving a slots bonus, HOWEVER, using EZBonus to record and calculate the wagering simply causes confusion.
Once the decision had been made to utilise EZBonus, the slots bonus should have been removed as a promotion and all new players given an "all games" bonus of an amount designed to cost the same overall as the earlier promotion.
This promising casino has just trashed it's reputation for clarity by trying to use EZBonus in a way that was not intended by MGS when it was developed.
I would like to see MGS using licensing agreements to enforce correct use of EZBonus by all casinos that make it available.
With regard to play on other games, EZBonus already makes a distinction in the way wagering is weighted at 50% all the way down to 2% on non-slot games. Casinos are able to change this themselves, even on an individual account basis (Jackpot Factory VIP vs new member).

**Mousey** · 1st November 2006, 11:01 PM

Originally Posted by vinylweatherman

Yet another case of "EZBonus" being anything but.
.....
I would like to see MGS using licensing agreements to enforce correct use of EZBonus by all casinos that make it available. .....

Ditto!!

**sdaddy** · 2nd November 2006, 02:34 AM

While one could argue that how the player wagered the bonus went against the spirit of the promotion, the play was nevertheless valid according to the T&C.

Just pay the player, Grand Monaco, and take it as a lesson learned to write your T&Cs better.

**pangloss** · 2nd November 2006, 08:23 AM

Originally Posted by sdaddy

While one could argue that how the player wagered the bonus went against the spirit of the promotion, the play was nevertheless valid according to the T&C.

Just pay the player, Grand Monaco, and take it as a lesson learned to write your T&Cs better.

Thank goodness - a moment of clarity has arrived. And you're right on the spirit over taking the literal senses. People are understanding what they think the bonus T+Cs are saying rather than actually taking the time to read and apply an ordinary literal interpretation of the published T+Cs.

Compare the Slots only T+Cs at Spin Palace. Not only are the T+Cs spelt out in unmistakable clarity but the EZ bonus system is disengaged from the course of play. No room for any misinterpretation here.

Pay the player what he is rightfully due Grand Monaco.

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