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Roxy Palace sign-up bonus problem
I recently played at Roxy Palace and claimed their sign up bonus. This is a quote from their terms and conditions webpage
"you need to wager at least ($100 deposit + $100 bonus) x 9 = $1,800 before you can withdraw. Wagering on Baccarat, Craps, Roulette, Sic Bo, Casino War, 3 Card Poker, Blackjack and all forms of Video Poker does not fulfill the wagering requirements of this bonus offer." I wagered over $1800 on Cyberstud Poker, which is what Microgaming calls Caribbean Stud Poker. According to Roxy Palace, cyberstud poker is considered Video Poker. This makes no sense to me, since Video Poker games are all the various types of draw poker where you bet in coins. In the casino lobby all Video Pokers are separated into their own category, like they do with slot machines and table games. Cyberstud Poker is a table game, but for some reason they are telling me that it counts as video poker and therefore is not eligble for wagering on the bonus. Clearly this should not be the case, but is there anything I can do? Roxy Palace is listed here as an accredited casino, but this seems like a pretty shady thing for them to do. |
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Had a similar problem with vegas poker (suprise suprise vegas poker group being bad payers). When casino war came out they didnt cahnge their terms to exclude it and I hit their signup bonuses with it. They were claiming it was a poker game for a while, but eventually backed down given it was a blatant lie. Stick with it I think you should win
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